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Utility Billing Assistant Jobs (NOW HIRING)

City of Billings

$25.46 - $34.16/hr

The Utility Billing Analyst analyzes billing and payment data, investigates discrepancies, performs ... Monitor accounts receivable activity and assist with collections, payment arrangements, delinquent ...

Ladgov Corporation

Utility billing clerk

Latham, NY · On-site

Utility Analyst Location: Latham, NY 12110 Duties: * The applicant shall pull utility bills from ... The applicant shall assist the Energy Manger in the expansion of the current metering program by ...

Ladgov Corporation

Utility billing clerk

Latham, NY · On-site

Utility Analyst Location: Latham, NY 12110 Duties: * The applicant shall pull utility bills from ... The applicant shall assist the Energy Manger in the expansion of the current metering program by ...

City of Maryville, MO

Utility Billing Clerk

Maryville, MO · On-site

$21.88 - $29.62/hr

... the Assistant Finance Director this non-exempt position greets the public, receipts payments ... Calculates and prints monthly utility and final bills. * Prints a monthly billing register to ...

City of Maryville (MO)

Utility Billing Clerk

Maryville, MO

$21.88 - $29.62/hr

Job Summary Under the supervision of the Assistant Finance Director this non-exempt position greets ... Calculates and prints monthly utility and final bills. Prints a monthly billing register to create ...

East Clark County Water District

Be Seen First

Accounts Payable and Utility Billing Specialist

Winchester, KY · On-site

$45K - $52K/yr

Maintain accurate financial records and documentation. * Assist with general administrative and ... Previous experience in accounts payable, utility billing, bookkeeping, or municipal finance ...

East Clark County Water District

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Accounts Payable and Utility Billing Specialist

Lexington, KY · On-site

$45K - $52K/yr

Maintain accurate financial records and documentation. * Assist with general administrative and ... Previous experience in accounts payable, utility billing, bookkeeping, or municipal finance ...

Robert Half

Billing Clerk

Canonsburg, PA · On-site

$19.95 - $23.10/hr

Post payments and reconcile accounts receivable records. Assist in the preparation of financial reports related to utility billing and collections. Communicate regularly with municipal ...

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Utility Billing Assistant information

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$29

How much do utility billing assistant jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for utility billing assistant in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.88 per hour, depending on experience, location, and employer.

Is billing clerk a hard job?

A billing clerk, including roles like utility billing assistants, typically performs repetitive tasks such as data entry, invoice processing, and customer communication. The job requires attention to detail, basic computer skills, and the ability to handle administrative workload, but it is generally considered manageable with proper training and organization.

How to get into utilities work?

To become a Utility Billing Assistant, candidates typically need a high school diploma or equivalent, strong customer service skills, and familiarity with billing software or spreadsheets. Some positions may require knowledge of utility systems or certifications in relevant areas, and on-the-job training is common. Entry often involves applying through local government or utility company job postings and demonstrating attention to detail and communication skills.

What are the key skills and qualifications needed to thrive as a Utility Billing Assistant, and why are they important?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by Utility Billing Assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What does a billing assistant do?

A billing assistant is responsible for processing and verifying customer bills, maintaining accurate billing records, and addressing billing inquiries. They often use billing software and require attention to detail to ensure correct charges and payments are applied. The role may also involve coordinating with other departments to resolve billing issues.

What is utility billing?

Utility billing is the process of calculating and issuing invoices for services such as water, electricity, or gas provided to customers. A Utility Billing Assistant typically helps manage customer accounts, process payments, and ensure accurate billing using billing software. Attention to detail and knowledge of utility rates and policies are important in this role.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What does a Utility Billing Assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.
What cities are hiring for Utility Billing Assistant jobs? Cities with the most Utility Billing Assistant job openings:
What are the most commonly searched types of Utility Billing jobs? The most popular types of Utility Billing jobs are:
What states have the most Utility Billing Assistant jobs? States with the most job openings for Utility Billing Assistant jobs include:
Utility Billing Assistant jobs near you

Utility Billing Assistant

City of Wenatchee, WA

Wenatchee, WA • On-site

$49K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Salary: $49,966.32 - $57,842.28 Annually
Location : Wenatchee, WA
Job Type: Regular Full-Time (Non-Exempt)
Job Number: 202200164
Department: Finance
Division: Utility Billing
Opening Date: 07/02/2026
Closing Date: Continuous
Purpose
To outline essential job duties, qualification requirements and working conditions for the position of Utility Billing Assistant.
Essential Job Duties
  • Performs a variety of basic utility billing and financial tasks associated with customer assistance, cashiering and data processing.
  • Answers incoming telephone calls from the public in a professional and tactful manner; assists customers or refers calls to appropriate person or department.
  • Provides excellent internal and external customer service throughout the utility billing process. Maintains positive relations with the public and coworkers.
  • Receipts payments accepted at city hall, including payments for utility bills, accounts receivable, LIDs, business licensing, miscellaneous receipts and departmental transmittals. Posts receipts to the appropriate account in the cash receipt system.
  • Performs data entry and prepares reports for utility record keeping and reporting.
  • Communicates utility account information in verbal and in written form such as: current billing, additional charges and past due amounts.
  • Prepares records requested by the public.
  • Reviews payments and billings for accuracy and completeness on active utility accounts before accounts are closed.
  • Reviews utility account activity for correct amounts before issuing refunds or account adjustments.
  • Maintains records of shut off activity performed on past due accounts when disconnection occurs.
  • Processes returned mail following outlined procedure.

Other job functions:
  • Performs other duties as assigned.

Qualification Requirements
  • High School Diploma or GED. Related continued education preferred.
  • Two (2) years of technical office work experience using general office procedures and methods including one (1) year working with the public in a billing and/or collection setting using software that interfaces with a customer database. Utility experience preferred.
  • Bilingual, English and Spanish, language abilities preferred.

Requires knowledge of:
  • The field of assignment sufficient to perform thoroughly and accurately the full scope of responsibility as illustrated by example in this job description.
  • Mathematics; English composition and grammar.
  • Computer operation and software including Microsoft Office products and accounting databases.
  • Safety and security hazards, precautions, standards, policies and procedures.

Requires the ability to:
  • Accurately receipt cash and reconcile cash drawer.
  • Use a ten key calculator by touch and type 40 wpm minimum.
  • Complete mathematical calculations for partial utility bills or bill credits.
  • Provide outstanding internal and external customer service and maintain positive relations.
  • Consistently represent the City in a professional manner and deal effectively with the public.
  • Assure absolute confidentiality as required and sensitive information is handled appropriately.
  • Be attentive to detail and maintain a high degree of accuracy.
  • Effectively complete assignments in a timely manner while managing competing demands. Plan, organize, prioritize and coordinate work assignments. Take appropriate initiative.
  • Use tact, discretion, respect, persuasion, diplomacy and courtesy to gain cooperation of others and establish and maintain effective teams and professional relationships and rapport with elected officials, management, employees, the public, media and representatives of other entities.
  • Apply sound judgment and problem-solving skills to make reasoned, timely and consistent decisions.
  • Listen attentively and communicate effectively, both orally and in writing, with individuals and groups in clear, concise language appropriate for the purpose and parties addressed.
  • Understand and apply appropriately regulatory requirements, terminology, policies and procedures.
  • Work independently and cooperatively as a member of a team.
  • Develop ways to identify, improve and promote efficient systems and processes.
  • Maintain current knowledge and adapt to new technologies, keeping technical skills up to date.
  • Proficiently operate office equipment and perform software functions including use of spreadsheets. Type accurately and proficiently.

Working Conditions
  • Works in an office or meeting room setting. Sits or stands for long periods.
  • May attend meetings or performs duties outside of normal office hours.

Requires the ability to:
  • Use appropriate safety equipment and follow safety policies, practices and procedures.
  • May occasionally lift and carry items weighing up to 25 pounds.

The statements contained herein reflect general details necessary to describe principal functions of this job, the level of knowledge and skills typically required and the scope of responsibility, but should not be considered all-inclusive. Individuals may perform other duties as assigned, including work in other functional areas, to cover absences or relief, to equalize peak work periods or to balance workloads.
Management reserves the sole right to add, modify or exclude any duties at any time with or without notice. Nothing in this job description, nor by completion of any job requirements by the employee, is intended to create a contract of employment.
At its sole discretion, the City of Wenatchee may consider combinations of education, experience, certifications and training in lieu of specifically required qualifications contained herein.
This is an FLSA nonexempt position and, as such, is entitled to overtime.
  • Vacation leave will be earned at a rate of 10-hours per month and will be available for use upon successful completion of the initial review period.
  • Sick leave will be earned at a rate of 8-hours per month.
  • Annual Paid Holidays (1st year prorate): Eleven 8-hour designated holidays (11th holiday for AFSCME positions under MOU through 2025) + one 8-hour floating holiday.
  • Medical/Dental/Vision plans. We have two health plans to choose from: 1) High Deductible Health Plan (the City pays 100% of the employee premium); or 2) $250 deductible plan (the City pays 90% of the employee premium). The High Deductible Plan includes a City contribution to a Health Savings Account (HSA) in the amount of $125/month for the employee or $250/month for the employee with dependents. The City pays 75% of dependent premiums under either plan.
  • Membership in the WA State Public Employee Retirement System (PERS).
  • Optional participation in a Section 457 Deferred Comp Plan with a City match up to 2% of base pay.
  • $25,000 basic life/$25,000 AD&D insurance policy with premiums paid by the City on the employee's behalf.

01
Do you have a High School diploma or GED?
  • Yes
  • No

02
Do you have two (2) years of technical office work experience using general office procedures and methods including one (1) year working with the public in a billing and/collection setting using software that interfaces with customer database?
  • Yes
  • No

03
If you do not have the education or experience specified in Questions #1-2 above, list the equivalent combination of education, training and experience that you believe provides you with the required skills, knowledge and abilities for this position.
04
Do you have any utility billing experience?
  • Yes
  • No

05
Do you have Bilingual, English and Spanish, language abilities to effectively communicate in both languages orally and in writing (desired, not required)?
  • Yes
  • No

06
What interests you most about being the Utility Billing Assistant for the City of Wenatchee?
07
Summarize your experience performing billing and financial tasks associated with customer assistance, cashiering and data processing.
08
Describe your computer experience. Please list the programs/software systems you have used, what you use each program for and your level of proficiency with each program.
Required Question

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