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Utility Billing Assistant Jobs (NOW HIRING)

Robert Half

Billing Specialist

Rancho Murieta, CA · On-site

$33 - $37/hr

... assist customers with account questions, and help maintain reliable records and payment tracking from day one. Responsibilities: * Manage utility billing activities by preparing charges, reviewing ...

New

Delta Utilities Services, LLC

Analyst, Billing

Shreveport, LA · On-site

$47K - $63K/yr

This role requires expertise in utility billing systems, financial reconciliation, and analytical ... * Assist with account setup, contract rates, and service changes in the Oracle CCS system. * Work ...

Robert Half

Billing Clerk

Sugar Land, TX · On-site

$16.75 - $21.50/hr

We are looking for a detail-oriented Billing Clerk to support utility billing operations for a ... Contribute to process improvement efforts and assist with special assignments that support billing ...

City of Sunrise

$95K - $134K/yr

Responsibilities include coordinating with the utility billing software vendor to resolve technical ... Creates, modifies, and runs SQL reports, including simple queries and data extractions, to assist ...

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Utility Billing Assistant information

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$29

How much do utility billing assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for utility billing assistant in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.
What cities are hiring for Utility Billing Assistant jobs? Cities with the most Utility Billing Assistant job openings:
What are the most commonly searched types of Utility Billing jobs? The most popular types of Utility Billing jobs are:
What states have the most Utility Billing Assistant jobs? States with the most job openings for Utility Billing Assistant jobs include:
Utility Billing Assistant jobs near you

Customer Service Associate - Utility Billing

City of Kirkwood

Kirkwood, MO • On-site

$13.75 - $19/hr

Other

Posted 7 days ago

Job description

Our customer service associates are responsible for providing high-quality customer service related to municipal utility services, including water, sanitation, electric and related services. This position represents the City of Kirkwood as the first point of contact for our utility customers and incoming businesses. Performs a variety of clerical, financial, and customer-facing duties, including processing payments, managing customer accounts, responding to inquiries, and completing daily utility billing functions. This role requires accuracy, efficiency, and professionalism in handling customer transactions and supporting utility billing operations. Bills and collects in excess of thirty million dollars a year. This position processes all City payments including utilities, licenses, permits, Miscellaneous AR, Parks & Recreation, etc.

What you will be doing:

  • Serve as the primary point of contact for customers in person, by phone, and electronically.
  • Respond to inquiries regarding utility bills, account balances, service requests, and municipal policies.
  • Explain utility charges, rate structures, fees, and billing procedures clearly and professionally.
  • Resolve routine customer concerns and refer complex issues to the Utility Billing Supervisor as needed.
  • Establish, update, and close customer utility accounts in accordance with departmental procedures.
  • Process service requests, including new service, transfers, and final billings.
  • Maintain accurate and complete customer account records.
  • Assist customers with payment arrangements and account inquiries.
  • Generate bills for service connections, final bills, and account adjustments.
  • Review billing data for accuracy, including meter readings, consumption, and rate application.
  • Process billing adjustments, corrections, and account updates in accordance with established procedures.
  • Process and schedule requests for connection or disconnection of service including creating work orders for the electric and water reading.
  • Receive, process, and post all City payments, including cash, checks, electronic payments, and credit card transactions.
  • Balance daily cash drawers and prepare deposits in accordance with established procedures.
  • Ensure accuracy and accountability in all cash handling activities.
  • Scan, process and file checks and invoices
  • Scan invoices, remittance advices and other documents in Laserfiche.
  • Process and distribute City incoming mail.
  • Place order for landscape bags for vendors and for the Finance department supply.
  • Maintain files, records, and documentation related to utility billing and customer accounts.
  • Perform data entry and maintain accurate records in billing and financial systems.
  • Update monthly spreadsheets (gross receipts, taxes, telecommunications, etc.

Our Ideal candidate has:

  • High school diploma or equivalent required.
  • Associate degree in Business, Accounting, or related field preferred
  • Minimum of 1-3 years of customer service, cashiering, or clerical experience, preferably in a municipal or utility setting.
  • Knowledge of customer service principles and practices.
  • Basic understanding of utility billing processes and account management.
  • Ability to accurately perform billing functions and process financial transactions.
  • Ability to accurately handle cash and perform basic mathematical calculations.
  • Proficiency in computer systems, including billing and financial software and Microsoft Office applications.
  • Strong attention to detail and organizational skills.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Ability to handle difficult or sensitive customer interactions with professionalism and tact.
  • Ability to lift and carry landscape bags that weigh less than five pounds.

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