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Utility Billing Assistant Jobs (NOW HIRING)

DeKalb County

Billing Analyst

Stone Mountain, GA

$52K - $84K/yr

Exempt Department - Utility Customer Operations The purpose of this classification is to conduct ... Conducts research and analysis to assist in the management of billing operations, programs, and ...

City of Sunrise

$95K - $134K/yr

Responsibilities include coordinating with the utility billing software vendor to resolve technical ... Creates, modifies, and runs SQL reports, including simple queries and data extractions, to assist ...

DeKalb County

Billing Analyst

Stone Mountain, GA · On-site

$52K - $84K/yr

Exempt Department - Utility Customer Operations The purpose of this classification is to conduct ... Conducts research and analysis to assist in the management of billing operations, programs, and ...

City of Oxnard

Billing and Licensing Supervisor

Oxnard, CA · On-site +1

$90K - $148K/yr

Provide program oversight and supervision to the Business Licensing Sub-division and Utility ... Assist the Director of Billing and Licensing Division with administrative and operational work ...

Coast Electric Power Association

Billing Analyst

Kiln, MS · On-site

$38K - $51K/yr

Maintain accurate records and assist with account research, reporting, and documentation related to ... Experience with utility billing, account auditing, payment processing, account reconciliation, or ...

Coast Electric Power

Billing Analyst

Kiln, MS · On-site

$38K - $51K/yr

Maintain accurate records and assist with account research, reporting, and documentation related to ... Experience with utility billing, account auditing, payment processing, account reconciliation, or ...

Coast Electric Power Association

Billing Analyst

Kiln, MS · On-site

$38K - $51K/yr

Maintain accurate records and assist with account research, reporting, and documentation related to ... Experience with utility billing, account auditing, payment processing, account reconciliation, or ...

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Utility Billing Assistant information

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How much do utility billing assistant jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for utility billing assistant in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.88 per hour, depending on experience, location, and employer.

Is billing clerk a hard job?

A billing clerk, including roles like utility billing assistants, typically performs repetitive tasks such as data entry, invoice processing, and customer communication. The job requires attention to detail, basic computer skills, and the ability to handle administrative workload, but it is generally considered manageable with proper training and organization.

How to get into utilities work?

To become a Utility Billing Assistant, candidates typically need a high school diploma or equivalent, strong customer service skills, and familiarity with billing software or spreadsheets. Some positions may require knowledge of utility systems or certifications in relevant areas, and on-the-job training is common. Entry often involves applying through local government or utility company job postings and demonstrating attention to detail and communication skills.

What are the key skills and qualifications needed to thrive as a Utility Billing Assistant, and why are they important?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by Utility Billing Assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What does a billing assistant do?

A billing assistant is responsible for processing and verifying customer bills, maintaining accurate billing records, and addressing billing inquiries. They often use billing software and require attention to detail to ensure correct charges and payments are applied. The role may also involve coordinating with other departments to resolve billing issues.

What is utility billing?

Utility billing is the process of calculating and issuing invoices for services such as water, electricity, or gas provided to customers. A Utility Billing Assistant typically helps manage customer accounts, process payments, and ensure accurate billing using billing software. Attention to detail and knowledge of utility rates and policies are important in this role.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What does a Utility Billing Assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.
What cities are hiring for Utility Billing Assistant jobs? Cities with the most Utility Billing Assistant job openings:
What are the most commonly searched types of Utility Billing jobs? The most popular types of Utility Billing jobs are:
What states have the most Utility Billing Assistant jobs? States with the most job openings for Utility Billing Assistant jobs include:
Utility Billing Assistant jobs near you

Utility Billing Operations Assistant Manager

City of Midland, TX

Midland, TX • On-site

$77K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Salary : $77,821.00 Annually
Location : Customer Service, Midland, TX, TX
Job Type: Full-time
Department: Utilities
Division: Customer Service
Opening Date: 06/04/2026
Scope of Work
Develops, deploys, and administers Utility Systems analytical reports and rules to support water and electric operations utilizing automated metering infrastructure (AMI), utility billing, and other utility information. The role includes AMI system design, data analysis, quality assurance, application support as well as acting as the Customer Service Department Assistant Manager. The position will also support Meter Operations with all software setups, implementations, integrations, and upgrades but with the focus on the AMI. Leads specific work activities of other staff, interns or temporary personnel during special projects and performs other related duties. The specialist will be the functional expert on Utility Systems applications.
Essential Job Duties
  • Solution Development - Collaborates with Utility staff, IT, other departments, and vendors to coordinate upgrades to the Utilities AMI system and other existing systems and recommend new technology solutions that affect Utility operations while reviewing infrastructure in the field.
  • Reviews Utility Systems processes and develops rules to increase operational efficiency.
  • Reviews existing Utility Systems technology solutions and makes recommendations to management for upgrades, enhancements, or new technology solutions.
  • Collaborates with IT staff and vendors to ensure proper report access. Collaborates with stakeholders to define project deliverables and define new reports; supports solution development with ad hoc reports; trains report users.
  • Aids vendors and IT staff to identify and resolve technology issues with Utility Systems applications.
  • Data Analysis / Enterprise Reporting - Develops, deploys, and administers reports containing Utility Systems data to support operations and management decisions. Analyzes data and develops suggestions/recommendations to improve utility operations.
  • Develops reports, trains, and supports users.
  • Ability to supervise and lead teams.
  • Provides analysis of the impact new solutions will have on Utility Systems data and current policies/procedures.
  • Establishes and performs quality assurance/control procedures across utility platforms.
  • Application Support -
  • Monitors Utility Systems applications for failures and inconsistencies. Develops, implements, and maintains the departmental computer applications procedures and documentation for utility metering operations.
  • Establishes procedures, standards, and training tools used to facilitate the accuracy and completeness of data in the Utility Systems databases. Develops and deploys data audit reports for management and supervisory personnel to use in the assessment of department metrics and staff productivity. Trains staff to use reports.
  • Develops test scenarios of upgrades for Utility Systems solutions; coordinates testing with IT, vendors, Utility staff and other departments in the field.
  • Leads specific work activities of other staff, interns, or temporary personnel during special projects.
  • Provides utility data for consultants.
  • Performs other routine and/or specialized duties relative to area of assignment as required.
  • Must have the ability to apply analytical thinking to a variety of inputs and quickly discern cause and effect. Must be able to develop solutions to challenging technical issues.
  • Leads specific work activities of other staff, interns, or temporary personnel during special projects; leads Utility Systems projects during software upgrade testing.

Physical and Environmental Conditions
Physical requirements include lifting to 25 pounds rarely. Subject to vision constantly; sitting, handling, fine dexterity, hearing and talking frequently; standing, walking, lifting, carrying, pushing/pulling, reaching and foot controls occasionally; kneeling, crouching, bending, twisting, climbing, and balancing rarely.
Working conditions involves exposure to variable and/or extreme weather conditions, uneven terrain, vehicle traffic, heavy equipment, high voltage electrical currents, working at heights, hazardous chemicals and materials, stray/vicious animals, and wildlife. Protective equipment to include safety glasses, gloves, hard hat, fire retardant clothing, and shoes.
Safety Sensitive Position.
Required Qualifications
REQUIRED QUALIFICATIONS
  • Business reporting experience is required.
  • Must possess a valid Driver's License with an acceptable driving record.
PREFERRED QUALIFICATIONS
  • Two (2) years relational database.
  • Two (2) years computer technology or a related field is required.
  • Understanding of radio signals as is used in an AMI system.
  • Knowledge of Meter Data Management System (MDMS).
  • Report-writing experience (Crystal Reports/BIRT/Cognos).
  • Three (3) years utility experience preferred.
CORE COMPETENCIES
  • Must be able to read and comprehend computer manuals; must have the ability to prepare Utility Systems reports, quality assurance/control plans, and computerized templates.
  • Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, and vendors.

2:1 Retirement Plan with TMRS
Educational Tuition Assistance Program
Public Service Loan Forgiveness Employer
Midland Municipal Employee Credit Union
Competitive pay
Medical/Dental/Vision Plan
PTO accrual
Paid holidays

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