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Utility Billing Assistant Jobs in Virginia (NOW HIRING)

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

shift, LLC

Accounts Payable / Bookkeeper Assistant

Richmond, VA · On-site

$18.75 - $25.25/hr

... Utilities bill reconciliation and reporting • Process Accounts Payable Checks in compliance with company standards • Process Accounts Receivable Payments • Assist in collections as required • ...

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Utility Billing Assistant information

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What is the role of a utility billing assistant?

A utility billing assistant is responsible for processing customer utility bills, maintaining billing records, and ensuring accurate account information. They often use billing software and may handle customer inquiries related to billing issues and payments. Attention to detail and good communication skills are important in this role.

What are the most commonly searched types of Utility Billing jobs in Virginia?

The most popular types of Utility Billing jobs in Virginia are:

What cities in Virginia are hiring for Utility Billing Assistant jobs?

Cities in Virginia with the most Utility Billing Assistant job openings:

Utility Billing Assistant jobs near you

Utility Billing Accountant

Weinstein Properties

Richmond, VA • Hybrid

$53/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Weinstein Properties rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

20th of 205 rated real estate companies

Job description

Utility Billing Accountant - Property Management

The Basics:

  • Location: Position will be based in Richmond, VA
  • Schedule: Monday - Friday
  • Hybrid position - some remote work with 2 days in office per week
  • Reports To: Utility Manager

Responsibilities:

  • Calculating and processing resident water/sewer charges on a monthly basis
  • Assists in identifying and resolving utility billing discrepancies
  • Communicate with vendors and onsite property teams to resolve utility issues
  • Enter utility (water/sewer, gas and electric) invoices into payable system
  • Assist with monthly financial statement review including review of the general ledger and processing month end journal entries
  • Special projects and other duties, as assigned by Utility Manager

Qualifications:

  • Ability to prioritize and multi-task in a fast-paced environment
  • Exceptional attention to detail
  • Proficient with Microsoft excel and using formulas
  • Excellent communication and overall computer skills
  • Ability to work independently as well as in a team environment

Accounting knowledge and experience is a plus

Pay: $53-58k depending on experience and accounting knowledge

Benefits: Rent discount, paid holidays, birthday time off, vacation and sick time, health, dental and vision insurance, Employee Assistance Program, 401k with company match

Employees must be available to work in the corporate office as required by the employee's manager, director, and/or department policy.

Weinstein Properties is an Equal Opportunity Employer. 

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