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Utility Billing Assistant Jobs in Virginia (NOW HIRING)

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

Town of Vienna

Revenue Manager

Vienna, VA

$96K - $155K/yr

Revenue Management & Supervision Supervises daily operations of utility billing, business licensing ... Directly assist in staff responsibilities when necessary; Collaboration & Compliance Collaborates ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

Town of Vienna, VA

Revenue Manager

Vienna, VA · On-site

$96K - $155K/yr

Supervises daily operations of utility billing, business licensing, cashiering, real estate tax ... Directly assist in staff responsibilities when necessary; Collaboration & Compliance * Collaborates ...

shift, LLC

Accounts Payable / Bookkeeper Assistant

Richmond, VA · On-site

$18.75 - $25.25/hr

... Utilities bill reconciliation and reporting • Process Accounts Payable Checks in compliance with company standards • Process Accounts Receivable Payments • Assist in collections as required • ...

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Utility Billing Assistant information

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.
What are the most commonly searched types of Utility Billing jobs in Virginia? The most popular types of Utility Billing jobs in Virginia are:
What cities in Virginia are hiring for Utility Billing Assistant jobs? Cities in Virginia with the most Utility Billing Assistant job openings:
Utility Billing Assistant jobs near you

Staff Technician II (Billing Analyst)

City of Norfolk

Norfolk, VA • On-site

$49K - $56K/yr

Other

Posted 3 days ago

New

Job description

Description The City of Norfolk's Department of Utilities is currently seeking an experienced, results-oriented professional for the position of Billing Analyst within the Division of Water Accounts' billing team. The billing team is a small, dynamic group of individuals responsible for processing over 65,000 combined utility bills each month. The Billing Analyst position is responsible for an array of activities that include: reviewing meter readings for accuracy, processing financial transactions, calculating adjustments and the creation/completion of work orders.

Essential Functions Essential functions include but are not limited to the following: Reviews multiple reports and meter reading records to verify accuracy and completeness of information to accurately bill customer accounts. Creates and completes work orders within the utility billing system for the purpose of verifying meter readings, identifying defective equipment or confirming service location information. Acts as liaison for the department's contracted meter reading company to ensure that water meters are read and work orders are completed within contractual requirements.

Calculates manual bills and adjustments, as required, to terminate accounts, prorate accounts and process consumption adjustments. Ensures that all financial transactions are processed in full compliance with Norfolk City Code and all standard operating procedures. Acts as liaison to Hampton Roads Sanitation District to respond to billing questions, identify and resolve billing interface errors and coordinate billing processes.

Processes payments received through a lockbox file and reallocates credit balances between services. Assists with writing and revising process documentation and provides training to temporary employees. Creates and enters data into MS Excel spreadsheets for performance indicators, process verifications, etc.

Responds to data requests from City auditor, external auditors and other agencies as required. Assist with training as required Actively participate in projects and meetings Focus on Process Improvement All other duties as assigned Education/Experience Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school in business administration, accounting, budgeting or finance. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year experience as support staff Additional Information & Requirements Work Location: 500 East Main Street, Norfolk Work Hours: Monday - Friday; 8:00 a.m. - 5:00 p.m. This position is designated as an Essential position which means you may be required to work extended, rotating, after hours, nights and/or weekends in response to emergencies and severe weather.

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