ZipRecruiter

Log In

2

Utility Billing Remote Jobs in Virginia (NOW HIRING)

3B Staffing LLC

C# Developer

Richmond, VA · On-site +1

$48.50 - $65.25/hr

Remote/on-site/hybrid - Hybrid !!Also, I want to stress that only local candidates will be ... no utility bills will be accepted. !!Again, please do not send resumes longer than 4 pages. The ...

New

3B Staffing LLC

C# Developer

Richmond, VA · On-site +1

$48.50 - $65.25/hr

Remote/on-site/hybrid - Hybrid !!Also, I want to stress that only local candidates will be ... no utility bills will be accepted. !!Again, please do not send resumes longer than 4 pages. The ...

New

All JobsUtility Billing JobsUtility Billing Remote JobsUtility Billing Remote Jobs in Virginia

Utility Billing Remote information

What is a utility billing remote?

A Utility Billing Remote job involves managing the billing processes for utility services such as water, electricity, or gas while working remotely. Professionals in this role handle tasks like generating invoices, processing payments, resolving customer billing inquiries, and maintaining customer account records. This position typically requires strong attention to detail, good communication skills, and familiarity with billing software. Remote utility billing specialists often communicate with customers and team members via phone, email, or online platforms. The role enables companies to efficiently manage billing operations while offering employees the flexibility to work from home.

How does a utility billing remote specialist typically collaborate with on-site teams and resolve customer account issues?

As a remote Utility Billing specialist, you’ll frequently interact with on-site colleagues such as customer service representatives, field technicians, and supervisors via email, phone, and collaboration platforms. When resolving customer account issues, you may need to coordinate with these teams to verify meter readings, investigate discrepancies, or facilitate service changes. Clear communication and responsiveness are essential, as you’ll often serve as the liaison between customers and field staff. Regular virtual meetings and shared digital tools help ensure seamless teamwork and accurate billing outcomes.

What are the key skills and qualifications needed to thrive as a utility billing remote specialist, and why are they important?

To thrive as a Utility Billing Remote Specialist, you need strong numerical accuracy, attention to detail, and experience with billing processes, often supported by a high school diploma or equivalent. Familiarity with utility billing software (such as Tyler Technologies or Munis), Microsoft Excel, and customer management systems is typically required. Excellent communication, problem-solving abilities, and self-motivation are important soft skills for remote work and customer interactions. These skills and tools ensure accurate billing, timely issue resolution, and effective service delivery in a remote environment.

What is the difference between Utility Billing Remote vs Utility Customer Service Representative?

AspectUtility Billing RemoteUtility Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedOffice or call center, on-site or remote
Industry UsageBilling, finance, utility companiesUtility companies, customer support roles
Job FocusProcessing utility bills, payments, account managementAssisting customers, resolving billing issues, inquiries

Utility Billing Remote primarily involves managing billing processes and payments remotely, while Utility Customer Service Representatives focus on assisting customers with inquiries and issues, often in a call center environment. Both roles require customer service skills, but the remote billing position emphasizes administrative tasks and technical proficiency in billing systems.

What are the most commonly searched types of Utility Billing jobs in Virginia?

The most popular types of Utility Billing jobs in Virginia are:

What are popular job titles related to Utility Billing Remote jobs in Virginia?

For Utility Billing Remote jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Utility Billing Remote jobs in Virginia look for?

The top searched job categories for Utility Billing Remote jobs in Virginia are:

What cities in Virginia are hiring for Utility Billing Remote jobs?

Cities in Virginia with the most Utility Billing Remote job openings:

Utility Billing Remote jobs near you
Infographic showing various Utility Billing Remote job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Customer Service Representative - Utility Billing

Five Star Solutions

Virginia Beach, VA • Remote

$14/hr

Full-time

Posted 4 days ago

Job description

Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns.

The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities
  • Assist customers with questions regarding their natural gas bills and account balances
  • Process and assist with customer payments
  • Research and resolve account-related issues
  • Explain billing information, charges, and payment options clearly
  • Update and maintain accurate customer account information
  • Handle customer questions and concerns professionally and efficiently
  • Follow established procedures and privacy requirements
  • Document customer interactions accurately
  • Escalate issues when additional assistance or authorization is required
  • Provide excellent customer service on every interaction
Qualifications
  • 1 year Previous customer service, call center, or office experience preferred
  • Strong verbal and written communication skills
  • Comfortable working with billing and account information
  • Strong attention to detail
  • Ability to navigate multiple computer systems
  • Professional and empathetic approach to customer concerns
  • Reliable attendance and punctuality
  • Ability to work independently and as part of a team
  • Comfortable handling potentially difficult customer interactions
  • Must be comfortable cross training on other accounts
$14 - $14 an hour
Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Working hours between- 8:00am-10:00pm (EST) ; Work Days - M-F 
Paid Training - typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply