ZipRecruiter

Log In

1

Utility Billing Manager Jobs in Virginia (NOW HIRING)

Chesapeake Utilities

Customer Billing Rep II

West Point, VA · On-site

$16.50 - $21.25/hr

... service, utility billing processes, and financial/accounting workflows. * Strong organizational, interpersonal, mathematical, analytical, and problem solving skills to manage a variety of ...

Town of Vienna

Revenue Manager

Vienna, VA · On-site

$96K - $155K/yr

Revenue Management & Supervision Supervises daily operations of utility billing, business licensing, cashiering, real estate tax billing, and other revenue-generating functions. Manages the end to ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview MasTec Utility Services delivers critical infrastructure construction and engineering ... Enter billing units in work order management and perform data entry validation. * Daily ...

Apt-Ability

Be Seen First

Billing Support Specialist

Manassas, VA · On-site

$47K - $50K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Experience with billing software, CRM systems, or ERP platforms. * Proficient in Microsoft Office ... Experience in healthcare, utilities, telecommunications, finance, or BPO billing. * Knowledge of ...

next page

Showing results 1-20

All JobsUtility Billing JobsUtility Billing Manager JobsUtility Billing Manager Jobs in Virginia

Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Virginia? The most popular types of Utility Billing jobs in Virginia are:
What are popular job titles related to Utility Billing Manager jobs in Virginia? For Utility Billing Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in Virginia look for? The top searched job categories for Utility Billing Manager jobs in Virginia are:
What cities in Virginia are hiring for Utility Billing Manager jobs? Cities in Virginia with the most Utility Billing Manager job openings:
Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Billing Collections Specialist I - Utility Billing

City of Petersburg

Petersburg, VA

$41K - $66K/yr

Full-time

Posted 4 days ago

Job description

Description General Description: The purpose of this class within the organization is to maintain the accuracy of water service accounts for the City by researching inquires or complaints concerning water service or changes and authorizing adjustments in billing. Ensure compliance with City and State laws and regulations, and maintenance of the City's water service roll under the direction of the Operations Manager of Utility Billing. Essential Functions Duties and Responsibilities The functions listed below are those that represent the majority of the time spent working in this job/class.

Management may assign additional functions related to the type of work of the job/class as necessary. Essential Functions: Provide positive customer service and answer inquiries in person, by phone and by email to all internal and external customers to receive orders for installation, turn-on, discontinuance, or change in service. Responsible for analyzing and researching accounts and resolving account issues that have errors by determining the cause of the error and making the needed corrections.

Collects, enters, and posts confidential personal data and fees for water service applicants. Maintains proper handling practices and a high degree of accuracy with confidential personal data. Resolves complaints from customers about water service and/or bills.

Researches and authorizes necessary adjustments on customer accounts when complaints prove well-founded. Takes orders for new services and explains bill process to new customers. Gathers data and documentation for water, sewer, and refuse.

Requests special meter readings when needed for high bills, suspected leaks, etc. Assists department with special projects that arise. Additional Duties: Determines charges for service requested and explains reasons for charges.

Obtains and examines all relevant information in order to assess validity of complaints and determines possible causes, such as extreme weather conditions that could increase utility bills. Responsibilities, Requirements and Impacts Data Responsibility: Data Responsibility refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.

Collects, classifies or formats data or information in accordance with a prescribed schema or plan to facilitate the identification and extraction of useful information. People Responsibility: People include co-workers, workers in other areas or agencies and the general public. Serves others such as customers, attends to their requests and exchanges information with them.

Asset Responsibility: Assets responsibility refers to the responsibility for achieving economies or preventing loss within the organization. Requires minimum responsibility for only small quantities of low cost items or supplies where opportunities for achieving economies or preventing loss are negligible. Qualifications Minimum Education and Experience Requirements: Requires High School Graduation or GED equivalent.

Requires three years clerical experience involving public contact and customer service, preferably including one (1) year of clerical figure work experience. Preferred Qualifications Experience working for a local or state government agency. Working knowledge of spreadsheets or Microsoft Excel, Word, and Outlook.

Familiarity with Bright Municipal Utility Software or database software.

Apply