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Utility Billing Manager Jobs in Virginia (NOW HIRING)

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Virginia? The most popular types of Utility Billing jobs in Virginia are:
What are popular job titles related to Utility Billing Manager jobs in Virginia? For Utility Billing Manager jobs in Virginia, the most frequently searched job titles are:
What cities in Virginia are hiring for Utility Billing Manager jobs? Cities in Virginia with the most Utility Billing Manager job openings:
Infographic showing various Utility Billing Manager job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Construction Project Manager

MasTec Utility Services

La Crosse, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago


Job description

Overview

Company Summary

MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil infrastructure projects. Backed by the strength of decades of experience, unrivaled industry skills, and a deep commitment to core values, MUS delivers safe, innovative, and environmentally responsible services that provide extraordinary value to clients.

MasTec Utility Services is a purpose-driven company. Our core values guide our strategy, performance, and culture. We believe in maintaining an environment where team members can make an impact, grow, and thrive. A place where they find meaning and purpose in doing the important work of ensuring communities have the vital energy, light, and communications to prosper. Our culture is inclusive and welcoming. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. Everyone has an equal chance to advance. Everyone is supported, respected, and challenged to be their best. We’re always looking for talented and dedicated people to join us and love where they work.

MasTec Utility Services is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company ranked by Energy News-Record as one of the leading contractors in the country. MUS is part of the MasTec Power Delivery segment. We are certified as a minority-controlled company by the National Minority Suppliers Development Council (NMSDC). Our rich diversity of people and ideas makes us a stronger, more innovative organization.

Job Summary

The Construction Project Manager is responsible for initiating, planning, executing, controlling, and evaluating construction projects in accordance with scope, budget, and schedule requirements. This role involves managing projects, subcontractor coordination, procurement, and client relations, and ensuring compliance with safety, quality, and regulatory standards. The Project Manager serves as the primary point of contact for project stakeholders.


Responsibilities

Project Management & Execution

  • Oversee projects from proposal stage through initiation, execution, and closeout.
  • Manage day-to-day construction activities (partnered with Construction Manager), including budgeting, scheduling, and progress tracking, using KPIs to make data driven decisions. Verify project progress, support forecasting, and maintain thorough documentation.
  • Develop and implement project work plans, defining scope, objectives, and evaluation criteria.
  • Manage project construction schedules in Primavera.
  • Monitor project performance to ensure timely procurement of materials, equipment, and labor.
  • Lead weekly meetings to discuss manpower and equipment needs.
  • Manage contract execution, change orders, and subcontractors.
  • Document and analyze project risks and develop and implement risk mitigation strategies.
  • Manage and resolve conflicts and escalate issues as needed.

Stakeholder Coordination & Reporting

  • Serve as the primary point-of-contact for project personnel, clients, subcontractors, and regulatory agencies.
  • Coordinate project deliverables, meetings, schedule updates, and reporting requirements.
  • Prepare and submit weekly/monthly progress reports, billing information, and cash flow projections.
  • Provide regular updates to senior management on project performance and financials.
  • Attend site visits, field walk-downs, and client meetings as needed. 

Safety, Quality, & Compliance

  • Demonstrate commitment to the company’s safety program through personal actions and monitoring project activities.
  • Ensure entire project team adheres to safety and quality standards.
  • Manage project closeout and warranty processes.
  • Enforce compliance with company policies, industry standards, and ethical guidelines.

Qualifications

Education & Experience

  • Experience: 1–4 years in project management, with a focus on transmission, substation, distribution, data center utilities, or EPC projects.
  • Scope: Manages small to medium-sized projects with limited complexity.
  • Supervision: Works under close guidance from Senior PMs.
  • Skills: Basic knowledge of project management tools and methodologies.
  • Certifications: Actively pursuing PMP or CCM.
  • Education: Bachelor’s degree in engineering, construction management, project management, or a related field.

Technical Skills & Knowledge

  • Knowledgeable in transmission specifications, proposals, and documentation for time/cost/labor estimates.
  • Ability to read and interpret civil, structural, and electrical plans and specifications.
  • Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with Primavera for scheduling.
  • Familiarity with OSHA, NEC, NFPA 70E, and other relevant safety and construction regulations.

Physical Demands and Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 50 pounds.  

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.  

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE). 

Equal Employment Opportunity: 

The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.  

Qualifications:

Education & Experience

  • Experience: 1–4 years in project management, with a focus on transmission, substation, distribution, data center utilities, or EPC projects.
  • Scope: Manages small to medium-sized projects with limited complexity.
  • Supervision: Works under close guidance from Senior PMs.
  • Skills: Basic knowledge of project management tools and methodologies.
  • Certifications: Actively pursuing PMP or CCM.
  • Education: Bachelor’s degree in engineering, construction management, project management, or a related field.

Technical Skills & Knowledge

  • Knowledgeable in transmission specifications, proposals, and documentation for time/cost/labor estimates.
  • Ability to read and interpret civil, structural, and electrical plans and specifications.
  • Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with Primavera for scheduling.
  • Familiarity with OSHA, NEC, NFPA 70E, and other relevant safety and construction regulations.

Physical Demands and Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 50 pounds.  

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.  

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE). 

Equal Employment Opportunity: 

The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.  

Education:UNAVAILABLEEmployment Type: FULL_TIME