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Utility Billing Manager Jobs in Virginia (NOW HIRING)

Apt-Ability

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Billing Support Specialist

Manassas, VA · On-site

$47K - $50K/yr

Experience with billing software, CRM systems, or ERP platforms. * Proficient in Microsoft Office ... Experience in healthcare, utilities, telecommunications, finance, or BPO billing. * Knowledge of ...

Apt-Ability

Be Seen First

Billing Support Specialist

Manassas, VA · On-site

$47K - $50K/yr

Experience with billing software, CRM systems, or ERP platforms. * Proficient in Microsoft Office ... Experience in healthcare, utilities, telecommunications, finance, or BPO billing. * Knowledge of ...

Pro-Vac

Billing Specialist

Manassas, VA · On-site

$30 - $33/hr

You'll manage customer billing with a focus on accuracy, compliance, and maintaining relationships ... Maintaining situational awareness around active traffic, heavy machinery, and underground utilities

Pro-Vac

Billing Specialist

Manassas, VA · On-site

$30 - $33/hr

You'll manage customer billing with a focus on accuracy, compliance, and maintaining relationships ... utilities • Working in confined spaces per applicable safety protocols Reasonable accommodations ...

Facets

Business & Finance Manager

Fairfax, VA · On-site

$65K - $75K/yr

Manage utility billing for all FACETS-managed units, ensuring timely and complete payment. * Ensure master leases (40+) for FACETS-managed units are renewed annually and that liability insurance ...

SageNet

Temporary Telecom Billing Analyst I

Reston, VA · On-site

... managed endpoints across some of the nation's largest retail, financial, healthcare, utility, and ... Post telecom billing information into internal systems. * Process vendor invoice payments in ...

f305

Operations Manager, The Madison

Arlington, VA · On-site

$70K - $80K/yr

As the Operations Manager, you will serve as a key point of contact for residents, helping ensure ... utility billings, and miscellaneous lease charges (parking, storage, pet, etc). • Process and ...

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All JobsUtility Billing JobsUtility Billing Manager JobsUtility Billing Manager Jobs in Virginia

Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Virginia? The most popular types of Utility Billing jobs in Virginia are:
What are popular job titles related to Utility Billing Manager jobs in Virginia? For Utility Billing Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in Virginia look for? The top searched job categories for Utility Billing Manager jobs in Virginia are:
What cities in Virginia are hiring for Utility Billing Manager jobs? Cities in Virginia with the most Utility Billing Manager job openings:
Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Meter Operations Supervisor

Albemarle County Service Authority

Charlottesville, VA • On-site

$77K - $93K/yr

Full-time

Posted 23 days ago

Job description

ALBEMARLE COUNTY SERVICE AUTHORITYHAS THE FOLLOWING EMPLOYMENT OPPORTUNITYMeter Operations Supervisor Position Summary: The Meter Operations Supervisor is responsible for planning, coordinating, supervising, and participating in the daily operations of the Meter Operations team. This position ensures high-quality work, compliance with established policies and procedures, and the reliable operation of the Authority's Advanced Metering Infrastructure (AMI) system. The supervisor oversees meter reading, testing, installation, maintenance, data integrity, inventory management, budgeting, and customer service while providing leadership, training, and technical support to staff. This position also performs complex technical work and serves as a key resource for meter operations, system analytics, and process improvements.Duties Include: Supervises, trains, schedules, and evaluates Meter Operations staff; establishes standard operating procedures; approves timesheets, leave requests, overtime, and work orders; addresses performance issues and provides technical guidance; Oversees meter reading operations, maintains billing schedules, ensures the accuracy and integrity of meter reading data, manages work orders in Cityworks, maintains GIS and meter databases, develops reading routes, prepares operational reports, and analyzes AMI system performance; Maintains and troubleshoots Sensus Analytics and RNI systems; coordinates with technical support; identifies and resolves meter and radio communication issues; tracks equipment failures; prepares meter specifications; manages inventory, materials, invoices, and departmental budget; Performs and oversees installation, replacement, repair, and testing of water and hydrant meters; investigates leaks, abnormal consumption, and customer complaints; performs service connections and disconnections; calibrates gas monitoring equipment; works in confined spaces; represents the Authority in water theft court proceedings; performs other related duties as assigned.Minimum Qualifications: Some college coursework and five (5) years of progressively responsible experience in meter operations, utility field operations, or a related field; Thorough knowledge of water meter installation, maintenance, testing, repair, reading practices, utility operations, county geography, construction standards, utility billing processes, GIS, AMI systems, Cityworks, Munis, and computer applications used for data collection and reporting; Ability to supervise, train, motivate, and evaluate employees; exercise sound judgment and initiative; communicate effectively; analyze technical information; adapt to changing technology; and establish effective working relationships with customers, coworkers, contractors, and the public; Valid driver's license required. CPR, First Aid, and Confined Space certifications required or ability to obtain within established timeframe. Ability to perform office and field work, work outdoors in varying weather conditions and wear required uniform and personal protective equipment. Starting Salary Range $77,622 – $93,146 **Position Will Remain Open Until Filled**  Join a workforce dedicated to providing safe and reliable water to the citizens of Albemarle. Applications and official job descriptions are available at Albemarle County Service Authority, 168 Spotnap Road, Charlottesville, VA 434-977-4511 Or visit our website www.serviceauthority.org
Job Posted by ApplicantPro