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Utility Billing Manager Jobs in Virginia (NOW HIRING)

Apt-Ability

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Billing Support Specialist

Manassas, VA · On-site

$47K - $50K/yr

Experience with billing software, CRM systems, or ERP platforms. * Proficient in Microsoft Office ... Experience in healthcare, utilities, telecommunications, finance, or BPO billing. * Knowledge of ...

Pro-Vac

Billing Specialist

Manassas, VA · On-site

$85.96/hr

You'll manage customer billing with a focus on accuracy, compliance, and maintaining relationships ... Maintaining situational awareness around active traffic, heavy machinery, and underground utilities.

Pro-Vac

Billing Specialist

Manassas, VA · On-site

$30 - $33/hr

You'll manage customer billing with a focus on accuracy, compliance, and maintaining relationships ... Maintaining situational awareness around active traffic, heavy machinery, and underground utilities

Pro-Vac

Billing Specialist

Manassas, VA · On-site

$30 - $33/hr

You'll manage customer billing with a focus on accuracy, compliance, and maintaining relationships ... utilities • Working in confined spaces per applicable safety protocols Reasonable accommodations ...

Facets

Business & Finance Manager

Fairfax, VA · On-site

$65K - $75K/yr

Manage utility billing for all FACETS-managed units, ensuring timely and complete payment. * Ensure master leases (40+) for FACETS-managed units are renewed annually and that liability insurance ...

Xylem I LLC

Billing Specialist - Norfolk, VA

Norfolk, VA · On-site

$22/hr

Maintain knowledge of your utility customers' contracts including billing rates, overtime rules ... Excellent time management, organization, and communication skills. * Proven ability to work in a ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Virginia?

The most popular types of Utility Billing jobs in Virginia are:

What are popular job titles related to Utility Billing Manager jobs in Virginia?

For Utility Billing Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Virginia look for?

The top searched job categories for Utility Billing Manager jobs in Virginia are:

What cities in Virginia are hiring for Utility Billing Manager jobs?

Cities in Virginia with the most Utility Billing Manager job openings:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Billing Support Specialist

Apt-Ability

Manassas, VA • On-site

$47K - $50K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 hours ago

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Job description

We are seeking a detail-oriented Outbound Billing Specialist to contact customers regarding billing inquiries, outstanding balances, payment arrangements, and account resolutions. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to provide exceptional customer service while maintaining billing accuracy.

Schedule: Monday-Friday from 9AM to 5:30PM
Key Responsibilities

  • Make outbound calls to customers regarding invoices, billing questions, and overdue accounts.
  • Explain billing statements, payment options, and account balances.
  • Resolve customer billing disputes and escalate complex issues when necessary.
  • Process payments and set up payment arrangements.
  • Maintain accurate customer account records and document all interactions.
  • Follow up on unpaid invoices and ensure timely collections.
  • Work closely with the billing, finance, and customer service teams.
  • Ensure compliance with company policies and applicable billing regulations.
  • Meet daily call volume and productivity goals.
  • Provide excellent customer service while maintaining professionalism.

Qualifications

  • High school diploma or equivalent (Associate's degree preferred).
  • 1–3 years of billing, collections, accounts receivable, or customer service experience.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and negotiation abilities.
  • Experience with billing software, CRM systems, or ERP platforms.
  • Proficient in Microsoft Office, especially Excel.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organizational skills.

Preferred Skills

  • Experience in healthcare, utilities, telecommunications, finance, or BPO billing.
  • Knowledge of payment processing and collections practices.
  • Ability to de-escalate customer concerns professionally.
  • Bilingual (preferred ).

Company Description

We are a distributor of repair parts for wireless devices, including cellphones, smart tablets, game consoles, and laptops. Our goal is to extend the life cycle of wireless devices by providing top-quality parts at competitive prices to our customers.