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Utility Billing Jobs (NOW HIRING)

City of Billings, MT

Utility Billing Analyst

Billings, MT · On-site

$25.47 - $30.99/hr

The Utility Billing Analyst analyzes billing and payment data, investigates discrepancies, performs financial reconciliations, supports audits and rate implementation, develops reports, and recommend ...

City of Billings

$25.46 - $34.16/hr

The Utility Billing Analyst analyzes billing and payment data, investigates discrepancies, performs financial reconciliations, supports audits and rate implementation, develops reports, and recommend ...

City of Belleview

Utility Billing Manager

Belleview, FL · On-site

$48K - $74K/yr

The Utility Billing Manager is responsible for managing the monthly utility billing process, supervising staff assigned to utility billing and customer service, and ensuring the accurate and ...

The Scion Group

Utility Billing Analyst

Chicago, IL · On-site

$55K - $65K/yr

This Utility Billing Specialist will complete monthly resident utility billing while providing customer service support for utility inquiries as well as serve as liaison between communities and our ...

The Scion Group

Utility Billing Analyst

Chicago, IL · On-site

$49K - $65K/yr

This Utility Billing Specialist will complete monthly resident utility billing while providing customer service support for utility inquiries as well as serve as liaison between communities and our ...

Ladgov Corporation

Utility billing clerk

Latham, NY · On-site

The applicant shall pull utility bills from the FileNet program maintained by the Business Service Center. * The applicant shall ensure that a utility bill is received for each facility for each ...

Ladgov Corporation

Utility billing clerk

Latham, NY · On-site

The applicant shall pull utility bills from the FileNet program maintained by the Business Service Center. * The applicant shall ensure that a utility bill is received for each facility for each ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer service; maintains all meter and utility account records, energy assistance contracts, and processes ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer service; maintains all meter and utility account records, energy assistance contracts, and processes ...

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Utility Billing information

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$14

$23

$39

How much do utility billing jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for utility billing in the United States is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.80 per hour, depending on experience, location, and employer.

What jobs will no longer exist in 2030?

Utility billing jobs are expected to decline as automation and digital technologies, such as online billing systems and smart meters, reduce the need for manual processing. Roles involving manual data entry or paper-based billing are likely to be phased out, replaced by software and AI-driven solutions that improve efficiency and accuracy.

Is being a billing specialist a difficult job?

Being a billing specialist involves managing billing processes, verifying data accuracy, and using billing software, which requires attention to detail and organizational skills. The job can be routine and may involve handling high volumes of transactions, but it generally does not require advanced technical skills or extensive physical effort.

What are the key skills and qualifications needed to thrive in the Utility Billing position, and why are they important?

To thrive in Utility Billing, strong numerical accuracy, attention to detail, and familiarity with accounting principles or billing processes are typically required, along with at least a high school diploma. Proficiency with utility billing software (such as Munis, Springbrook, or Tyler Technologies), spreadsheets, and general office applications is essential. Excellent customer service, problem-solving, and communication skills are important soft skills that help manage inquiries and resolve billing disputes effectively. These skills are vital because they ensure accurate billing, maintain positive customer relationships, and support efficient operational workflows.

What jobs pay $500,000 a year in the US?

In the utility billing field, high-paying roles such as utility company executives or senior financial managers can reach or exceed $500,000 annually, especially with experience, bonuses, and benefits. These positions typically require advanced management skills, industry knowledge, and often a background in finance or operations. Most roles in utility billing at this level are part of executive leadership or specialized consulting, rather than entry-level positions.

What are some typical daily responsibilities of someone working in Utility Billing?

A Utility Billing professional is responsible for preparing and processing customer utility bills, entering and verifying meter readings, handling account inquiries, and investigating discrepancies in billing. In addition, they may assist customers in person, by phone, or via email to answer questions, set up new accounts, or address payment issues. The role often involves collaborating with field technicians, finance, and customer service teams to ensure data accuracy and timely responses. This variety makes each day engaging and provides the opportunity to develop a broad range of skills in both technical and customer-facing aspects.

What is utility billing?

Utility billing is the process of calculating and invoicing customers for their usage of utilities such as water, gas, or electricity. Utility billing specialists typically review meter readings, apply rates, and ensure accurate billing through billing software. Attention to detail and knowledge of billing systems are important skills in this role.

What is a Utility Billing job?

A Utility Billing job involves managing the billing process for utilities such as water, electricity, or gas. Responsibilities typically include generating and processing customer invoices, handling payments, addressing billing inquiries, and maintaining accurate account records. This role requires attention to detail, strong customer service skills, and familiarity with billing software. Utility Billing professionals ensure timely and accurate billing to help maintain financial stability for utility providers.

More about Utility Billing jobs
What cities are hiring for Utility Billing jobs? Cities with the most Utility Billing job openings:
What are the most commonly searched types of Utility Billing jobs? The most popular types of Utility Billing jobs are:
What states have the most Utility Billing jobs? States with the most job openings for Utility Billing jobs include:
What job categories do people searching Utility Billing jobs look for? The top searched job categories for Utility Billing jobs are:
Utility Billing jobs near you
Infographic showing various Utility Billing job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $47,932 per year, or $23 per hour.

Utility Billing Analyst

City of Billings, MT

Billings, MT • On-site

$25.47 - $30.99/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Salary: See Position Description
Location : Public Works Belknap, 2251 Belknap Ave, Billings, MT 59101
Job Type: Full-Time
Job Number: 202600144
Department: Public Works - Belknap
Division: Public Works Administration - Belknap
Opening Date: 06/25/2026
"Applicants must be currently authorized to work in the United States on a full-time basis."
Position Overview
Salary Range: $25.4657 - $30.9945/hour. Salary reflects Step 1 and Step 5 of a 7-step pay scale. Salary at hiring will be dependent on the applicant's education, experience, and training.
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Required Attachments for Application:
  • Resume
  • Cover Letter

Job Summary:
Under general direction, performs advanced technical, analytical, and administrative duties related to utility billing, revenue assurance, payment processing, financial reconciliation, and customer account management for water, wastewater, stormwater, solid waste, and related utility services. This position serves as a functional expert for utility billing operations and supports the accuracy, integrity, and efficiency of the City's utility billing systems.
The Utility Billing Analyst analyzes billing and payment data, investigates discrepancies, performs financial reconciliations, supports audits and rate implementation, develops reports, and recommend process improvements. The position serves as a liaison between customers, operational staff, Finance, Information Technology, and software vendors to ensure accurate billing, revenue collection, and customer service.
Scope of Responsibility:
This position applies technical, analytical, and accounting principles to complex billing and financial processes. Work requires independent judgment in evaluating data, identifying trends and discrepancies, resolving issues, and implementing corrective actions within established policies and procedures.
The Utility Billing Analyst has a significant impact on revenue accuracy, customer satisfaction, regulatory compliance, and operational efficiency. The position regularly works with sensitive financial information and requires a high degree of accuracy, confidentiality, and professional judgment.
Essential Duties and Responsibilities
Utility Billing Administration
  • Prepare, review, and process utility billing for water, wastewater, stormwater, solid waste, and related services.
  • Monitor and verify the accuracy of monthly billing cycles, account adjustments, corrections, credits, and back-billing activities.
  • Process and reconcile customer payments received through various payment channels, including online, in-person, lockbox, and third-party processors.
  • Monitor accounts receivable activity and assist with collections, payment arrangements, delinquent accounts, and revenue recovery efforts.
  • Conduct daily reconciliation of bank reports, merchant processing reports, and billing system transactions to verify accuracy and completeness.
  • Process and track returned payments, chargebacks, and non-sufficient funds (NSF) transactions and ensure proper account resolution.

Billing Analysis and Revenue Assurance
  • Analyze billing, consumption, payment, and customer account data to identify discrepancies, trends, anomalies, and potential revenue impacts.
  • Investigate and resolve complex customer account issues, billing disputes, credits, adjustments, and account corrections.
  • Perform audits and quality assurance reviews of billing system data, customer accounts, meter readings, service orders, and billing transactions.
  • Identify root causes of billing discrepancies and recommend corrective actions to improve billing accuracy and efficiency.
  • Monitor billing system controls and revenue assurance processes to ensure compliance with City policies and procedures.
  • Assist with utility rate implementation and financial evaluations.
  • Analyze utility revenues, consumption trends, customer growth, and payment patterns to support forecasting, budgeting, and management decision-making.
  • Reconcile billing, payment, accounts receivable, and general ledger information.
  • Prepare supporting documentation and schedules for internal and external audits.

Reporting and Data Management
  • Develop, prepare, and maintain recurring and ad hoc reports related to utility billing, revenues, collections, customer accounts, and operational performance.
  • Compile and analyze statistical and financial information for management, budget development, and strategic planning purposes.
  • Maintain data integrity within utility billing and payment processing systems.
  • Assist with data validation, system testing, and implementation of new processes, software upgrades, and system enhancements.

Systems Administration and Process Improvement
  • Serve as a functional subject matter expert for utility billing, payment processing, and customer account systems.
  • Assist in troubleshooting system issues and coordinate resolution efforts with Information Technology staff and software vendors.
  • Develop and maintain billing procedures, process documentation, and training materials.
  • Evaluate business processes and recommend improvements to increase operational efficiency, billing accuracy, internal controls, and customer service.
  • Participate in implementation and testing of new technologies, software upgrades, and process enhancements.

Customer Service and Coordination
  • Respond to customer inquiries regarding utility billing, payments, account status, policies, and procedures.
  • Provide clear and professional explanations of billing calculations, rates, fees, and account activity.
  • Provide technical guidance and training to staff regarding billing processes and system functionality.

Performs other duties as assigned.
Qualifications and Skills
Required Qualifications and Skills:
  • Associate's Degree in Accounting, Finance, Business Administration, Information Systems, or a related field.
  • Three (3) years of progressively responsible experience in utility billing, accounting, finance, revenue administration, business analysis, or a related field.
  • Strong interpersonal skills.
  • Proficiency in spreadsheet and financial software applications.
OR
  • Five (5) years of progressively responsible experience in utility billing, accounting, finance, revenue administration, business analysis, or a related field.
  • Strong interpersonal skills.
  • Proficiency in spreadsheet and financial software applications.

Preferred Qualifications and Skills:
  • Experience in municipal government or utility industry.
  • Experience with high-volume customer accounts and payment processing.

Physical Demands and Working Conditions
Work is in a normal office environment. Working conditions require moderate physical effort moving between 5 and 25 pounds. Working conditions require high attention to detail or deadlines with effort being frequent or continuous (over 70% of the time). A typical workday involves exposure to temperature regulated (less than 10 degree Fahrenheit variation); office environment free of excessive noise or other disagreeable elements.
Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.
Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time.
The City of Billings offers a complete benefits package to our full-time employees including medical, dental, and vision insurance, retirement/pensions, paid holidays, vacation and sick leave. The City offers life and long term disability insurance to all full-time employees. Optional plans are available for employees that include health savings account, flexible spending account, and 457 deferred compensation accounts.
To learn more details, visit the link below.

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