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Utility Billing Analyst Jobs (NOW HIRING)

City of Billings, MT

Utility Billing Analyst

Billings, MT · On-site

$25.47 - $30.99/hr

The Utility Billing Analyst analyzes billing and payment data, investigates discrepancies, performs financial reconciliations, supports audits and rate implementation, develops reports, and recommend ...

City of Billings

$25.46 - $34.16/hr

The Utility Billing Analyst analyzes billing and payment data, investigates discrepancies, performs financial reconciliations, supports audits and rate implementation, develops reports, and recommend ...

Resource Energy

Utility Billing Analyst

Ellicott City, MD

$47K - $63K/yr

The Energy Billing Analyst supports multiple clients with primary responsibility for tenant utility billing calculations. Other responsibilities include tracking energy savings, analyzing and ...

Resource Energy

Utility Billing Analyst

Ellicott City, MD · On-site +1

$50K - $65K/yr

The Energy Billing Analyst supports multiple clients with primary responsibility for tenant utility billing calculations. Other responsibilities include tracking energy savings, analyzing and ...

RealPage, Inc.

Resident Billing Analyst II

Richardson, TX · On-site +1

$56K - $95K/yr

The Billing Analyst II works directly with all internal and external personnel within RealPage Utility Billing division. Responsibilities * Manage the Resident Billing Research Queue and investigate ...

Ladgov Corporation

Utility billing clerk

Latham, NY · On-site

Utility Analyst Location: Latham, NY 12110 Duties: * The applicant shall pull utility bills from the FileNet program maintained by the Business Service Center. * The applicant shall ensure that a ...

Ladgov Corporation

Utility billing clerk

Latham, NY · On-site

Utility Analyst Location: Latham, NY 12110 Duties: * The applicant shall pull utility bills from the FileNet program maintained by the Business Service Center. * The applicant shall ensure that a ...

ARIZONA WATER COMPANY

Billing System Analyst

Phoenix, AZ

$45K - $60K/yr

BILLING SYSTEM ANALYST I JOB SUMMARY The Billing System Analyst I is responsible for analyzing ... Experience in utility billing or knowledge of accounting principles is preferred. PHYSICAL ...

Benderson

Billing Analyst

Buffalo, NY · On-site

$23 - $27/hr

Analyze and apply appropriate utility billings (Sub-metered & direct charge back), liability & fire insurance billing and miscellaneous tenant charge backs. * Review lease information, both ...

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All JobsUtility Billing Analyst Jobs

Utility Billing Analyst information

See salary details

$32.5K

$60.3K

$121K

How much do utility billing analyst jobs pay per year?

As of Jun 29, 2026, the average yearly pay for utility billing analyst in the United States is $60,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $64,000.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Utility Billing Analyst typically does not earn $10,000 a month without a degree; such high salaries are uncommon in this role. High-paying jobs that can reach this level without a degree often include specialized sales, real estate brokers, or skilled trades like certain construction or technical roles, which may require experience, certifications, or licenses instead of formal education.

What are the key skills and qualifications needed to thrive as a Utility Billing Analyst, and why are they important?

To thrive as a Utility Billing Analyst, you need strong analytical abilities, attention to detail, and a background in accounting, finance, or a related field, often supported by a bachelor's degree. Familiarity with utility billing software, spreadsheets (like Microsoft Excel), and databases, as well as knowledge of relevant regulations, is typically required. Excellent problem-solving skills, effective communication, and customer service orientation are important soft skills for resolving billing issues and interacting with clients. These competencies ensure accurate billing, regulatory compliance, and high customer satisfaction in utility services.

What are some common challenges Utility Billing Analysts face when working with large volumes of customer data?

Utility Billing Analysts often manage extensive datasets, which can lead to challenges such as identifying discrepancies, ensuring data accuracy, and reconciling accounts across multiple billing cycles. These professionals must remain detail-oriented while adapting to evolving billing software and regulatory requirements. Success in the role typically relies on strong analytical skills, effective communication with cross-functional teams, and proactive problem-solving to resolve billing issues efficiently.

What is the difference between Utility Billing Analyst vs Customer Service Representative?

AspectUtility Billing AnalystCustomer Service Representative
Primary RoleManage utility billing processes, analyze billing data, ensure accurate invoicingAssist customers, handle inquiries, resolve service issues
Required SkillsData analysis, billing software proficiency, attention to detailCommunication skills, problem-solving, customer service experience
Work EnvironmentOffice setting, utility company departmentsCustomer service centers, call centers, retail locations
Common CertificationsBilling or accounting certifications often preferredCustomer service or communication certifications optional

While both roles support utility companies, the Utility Billing Analyst focuses on managing billing data and processes, whereas the Customer Service Representative primarily interacts with customers to address inquiries and issues. Understanding these differences helps job seekers find the right fit based on skills and interests.

What does a Utility Billing Analyst do?

A Utility Billing Analyst is responsible for managing and analyzing utility billing processes for organizations or municipalities. Their duties include reviewing customer accounts, ensuring accurate meter readings, resolving discrepancies, and generating invoices for water, gas, electricity, or other utility services. They also work to identify billing errors, improve billing efficiency, and provide customer support regarding billing inquiries. In addition, they often collaborate with accounting, customer service, and IT departments to streamline billing operations and ensure regulatory compliance.

What does a utilities analyst do?

A utilities analyst is responsible for monitoring, analyzing, and managing utility billing data to ensure accuracy and efficiency. They often review usage patterns, identify billing discrepancies, and work with utility providers to resolve issues, using tools like billing software and spreadsheets. The role requires attention to detail and knowledge of utility systems and billing procedures.

What jobs pay 2000 a day?

Utility Billing Analysts typically do not earn $2,000 a day; such high daily earnings are more common in executive, consulting, or specialized professional roles like senior consultants, investment bankers, or certain legal and medical professionals. These positions often require extensive experience, advanced certifications, or working in high-stakes environments, and compensation may include bonuses or profit sharing that significantly increase daily earnings.

What jobs pay $400 an hour?

Jobs that pay $400 an hour typically include specialized roles such as experienced surgeons, high-level legal consultants, senior executive coaches, or certain freelance consultants with rare expertise. These positions often require advanced skills, extensive experience, and sometimes certification or licensing. Such high hourly rates are usually associated with highly specialized or independent contractor work rather than standard employment.
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What states have the most Utility Billing Analyst jobs? States with the most job openings for Utility Billing Analyst jobs include:
What job categories do people searching Utility Billing Analyst jobs look for? The top searched job categories for Utility Billing Analyst jobs are:
Utility Billing Analyst jobs near you

Utility Billing Analyst

City of Billings, MT

Billings, MT • On-site

$25.47 - $30.99/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Salary: See Position Description
Location : Public Works Belknap, 2251 Belknap Ave, Billings, MT 59101
Job Type: Full-Time
Job Number: 202600144
Department: Public Works - Belknap
Division: Public Works Administration - Belknap
Opening Date: 06/25/2026
"Applicants must be currently authorized to work in the United States on a full-time basis."
Position Overview
Salary Range: $25.4657 - $30.9945/hour. Salary reflects Step 1 and Step 5 of a 7-step pay scale. Salary at hiring will be dependent on the applicant's education, experience, and training.
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Required Attachments for Application:
  • Resume
  • Cover Letter

Job Summary:
Under general direction, performs advanced technical, analytical, and administrative duties related to utility billing, revenue assurance, payment processing, financial reconciliation, and customer account management for water, wastewater, stormwater, solid waste, and related utility services. This position serves as a functional expert for utility billing operations and supports the accuracy, integrity, and efficiency of the City's utility billing systems.
The Utility Billing Analyst analyzes billing and payment data, investigates discrepancies, performs financial reconciliations, supports audits and rate implementation, develops reports, and recommend process improvements. The position serves as a liaison between customers, operational staff, Finance, Information Technology, and software vendors to ensure accurate billing, revenue collection, and customer service.
Scope of Responsibility:
This position applies technical, analytical, and accounting principles to complex billing and financial processes. Work requires independent judgment in evaluating data, identifying trends and discrepancies, resolving issues, and implementing corrective actions within established policies and procedures.
The Utility Billing Analyst has a significant impact on revenue accuracy, customer satisfaction, regulatory compliance, and operational efficiency. The position regularly works with sensitive financial information and requires a high degree of accuracy, confidentiality, and professional judgment.
Essential Duties and Responsibilities
Utility Billing Administration
  • Prepare, review, and process utility billing for water, wastewater, stormwater, solid waste, and related services.
  • Monitor and verify the accuracy of monthly billing cycles, account adjustments, corrections, credits, and back-billing activities.
  • Process and reconcile customer payments received through various payment channels, including online, in-person, lockbox, and third-party processors.
  • Monitor accounts receivable activity and assist with collections, payment arrangements, delinquent accounts, and revenue recovery efforts.
  • Conduct daily reconciliation of bank reports, merchant processing reports, and billing system transactions to verify accuracy and completeness.
  • Process and track returned payments, chargebacks, and non-sufficient funds (NSF) transactions and ensure proper account resolution.

Billing Analysis and Revenue Assurance
  • Analyze billing, consumption, payment, and customer account data to identify discrepancies, trends, anomalies, and potential revenue impacts.
  • Investigate and resolve complex customer account issues, billing disputes, credits, adjustments, and account corrections.
  • Perform audits and quality assurance reviews of billing system data, customer accounts, meter readings, service orders, and billing transactions.
  • Identify root causes of billing discrepancies and recommend corrective actions to improve billing accuracy and efficiency.
  • Monitor billing system controls and revenue assurance processes to ensure compliance with City policies and procedures.
  • Assist with utility rate implementation and financial evaluations.
  • Analyze utility revenues, consumption trends, customer growth, and payment patterns to support forecasting, budgeting, and management decision-making.
  • Reconcile billing, payment, accounts receivable, and general ledger information.
  • Prepare supporting documentation and schedules for internal and external audits.

Reporting and Data Management
  • Develop, prepare, and maintain recurring and ad hoc reports related to utility billing, revenues, collections, customer accounts, and operational performance.
  • Compile and analyze statistical and financial information for management, budget development, and strategic planning purposes.
  • Maintain data integrity within utility billing and payment processing systems.
  • Assist with data validation, system testing, and implementation of new processes, software upgrades, and system enhancements.

Systems Administration and Process Improvement
  • Serve as a functional subject matter expert for utility billing, payment processing, and customer account systems.
  • Assist in troubleshooting system issues and coordinate resolution efforts with Information Technology staff and software vendors.
  • Develop and maintain billing procedures, process documentation, and training materials.
  • Evaluate business processes and recommend improvements to increase operational efficiency, billing accuracy, internal controls, and customer service.
  • Participate in implementation and testing of new technologies, software upgrades, and process enhancements.

Customer Service and Coordination
  • Respond to customer inquiries regarding utility billing, payments, account status, policies, and procedures.
  • Provide clear and professional explanations of billing calculations, rates, fees, and account activity.
  • Provide technical guidance and training to staff regarding billing processes and system functionality.

Performs other duties as assigned.
Qualifications and Skills
Required Qualifications and Skills:
  • Associate's Degree in Accounting, Finance, Business Administration, Information Systems, or a related field.
  • Three (3) years of progressively responsible experience in utility billing, accounting, finance, revenue administration, business analysis, or a related field.
  • Strong interpersonal skills.
  • Proficiency in spreadsheet and financial software applications.
OR
  • Five (5) years of progressively responsible experience in utility billing, accounting, finance, revenue administration, business analysis, or a related field.
  • Strong interpersonal skills.
  • Proficiency in spreadsheet and financial software applications.

Preferred Qualifications and Skills:
  • Experience in municipal government or utility industry.
  • Experience with high-volume customer accounts and payment processing.

Physical Demands and Working Conditions
Work is in a normal office environment. Working conditions require moderate physical effort moving between 5 and 25 pounds. Working conditions require high attention to detail or deadlines with effort being frequent or continuous (over 70% of the time). A typical workday involves exposure to temperature regulated (less than 10 degree Fahrenheit variation); office environment free of excessive noise or other disagreeable elements.
Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.
Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time.
The City of Billings offers a complete benefits package to our full-time employees including medical, dental, and vision insurance, retirement/pensions, paid holidays, vacation and sick leave. The City offers life and long term disability insurance to all full-time employees. Optional plans are available for employees that include health savings account, flexible spending account, and 457 deferred compensation accounts.
To learn more details, visit the link below.

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