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Utility Billing Analyst Jobs (NOW HIRING)

Chariot Energy

Sr Complex Billing Analyst

Houston, TX · On-site

$45K - $61K/yr

... deliver utility-grade solar PV solutions customized for local energy markets. Hanwha Energy USA ... As a key leader within the billing operations team, the Senior Complex Billing Analyst will play a ...

Chariot Energy

Sr Complex Billing Analyst

Houston, TX

$45K - $61K/yr

... deliver utility-grade solar PV solutions customized for local energy markets. Hanwha Energy USA ... As a key leader within the billing operations team, the Senior Complex Billing Analyst will play a ...

Hoosier Energy

Billing Analyst - Hybrid Remote

Bloomington, IN · On-site +1

$42K - $56K/yr

Maintains system load data and billing information databases; performs analysis related to loading ... Preferred background with electric utilities, and hands-on working experience with meter data ...

City of Sunrise

$95K - $134K/yr

Responsibilities include coordinating with the utility billing software vendor to resolve technical issues related to billing and collections, applying system fixes, and troubleshooting billing ...

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Utility Billing Analyst information

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$32.5K

$60.3K

$121K

How much do utility billing analyst jobs pay per year?

As of Jul 20, 2026, the average yearly pay for utility billing analyst in the United States is $60,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $64,000.00 per year, depending on experience, location, and employer.

How much do billing analysts make in the US?

Billing analysts in the US typically earn a median annual salary of around $45,000 to $65,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher salaries, often supplemented with benefits and opportunities for advancement.

What are the key skills and qualifications needed to thrive as a Utility Billing Analyst, and why are they important?

To thrive as a Utility Billing Analyst, you need strong analytical abilities, attention to detail, and a background in accounting, finance, or a related field, often supported by a bachelor's degree. Familiarity with utility billing software, spreadsheets (like Microsoft Excel), and databases, as well as knowledge of relevant regulations, is typically required. Excellent problem-solving skills, effective communication, and customer service orientation are important soft skills for resolving billing issues and interacting with clients. These competencies ensure accurate billing, regulatory compliance, and high customer satisfaction in utility services.

What are some common challenges Utility Billing Analysts face when working with large volumes of customer data?

Utility Billing Analysts often manage extensive datasets, which can lead to challenges such as identifying discrepancies, ensuring data accuracy, and reconciling accounts across multiple billing cycles. These professionals must remain detail-oriented while adapting to evolving billing software and regulatory requirements. Success in the role typically relies on strong analytical skills, effective communication with cross-functional teams, and proactive problem-solving to resolve billing issues efficiently.

What does a billing analyst do?

A billing analyst is responsible for preparing, reviewing, and processing customer invoices to ensure accuracy and timely billing. They analyze billing data, resolve discrepancies, and may use billing software or spreadsheets to manage accounts and support financial reporting.

What is the difference between Utility Billing Analyst vs Customer Service Representative?

AspectUtility Billing AnalystCustomer Service Representative
Primary RoleManage utility billing processes, analyze billing data, ensure accurate invoicingAssist customers, handle inquiries, resolve service issues
Required SkillsData analysis, billing software proficiency, attention to detailCommunication skills, problem-solving, customer service experience
Work EnvironmentOffice setting, utility company departmentsCustomer service centers, call centers, retail locations
Common CertificationsBilling or accounting certifications often preferredCustomer service or communication certifications optional

While both roles support utility companies, the Utility Billing Analyst focuses on managing billing data and processes, whereas the Customer Service Representative primarily interacts with customers to address inquiries and issues. Understanding these differences helps job seekers find the right fit based on skills and interests.

Is billing analyst a hard job?

A utility billing analyst role involves managing billing processes, analyzing data, and ensuring accuracy, which requires attention to detail and proficiency with billing software and spreadsheets. The job can be demanding during peak periods or when resolving billing discrepancies but generally involves routine tasks and standard office hours.

What does a Utility Billing Analyst do?

A Utility Billing Analyst is responsible for managing and analyzing utility billing processes for organizations or municipalities. Their duties include reviewing customer accounts, ensuring accurate meter readings, resolving discrepancies, and generating invoices for water, gas, electricity, or other utility services. They also work to identify billing errors, improve billing efficiency, and provide customer support regarding billing inquiries. In addition, they often collaborate with accounting, customer service, and IT departments to streamline billing operations and ensure regulatory compliance.

What jobs in the US pay 300,000 a year?

Utility Billing Analysts typically do not earn $300,000 annually; such high salaries are more common in executive, medical, legal, or specialized technology roles. High-paying jobs often require advanced degrees, extensive experience, or leadership positions. Salaries above $300,000 are usually found in senior management, specialized medical practitioners, or executive roles across various industries.
More about Utility Billing Analyst jobs
What cities are hiring for Utility Billing Analyst jobs? Cities with the most Utility Billing Analyst job openings:
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What states have the most Utility Billing Analyst jobs? States with the most job openings for Utility Billing Analyst jobs include:
What job categories do people searching Utility Billing Analyst jobs look for? The top searched job categories for Utility Billing Analyst jobs are:
Utility Billing Analyst jobs near you
Infographic showing various Utility Billing Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $60,263 per year, or $29 per hour.
Sr Complex Billing Analyst

Sr Complex Billing Analyst

Chariot Energy

Houston, TX • On-site

$45K - $61K/yr

Full-time

Re-posted 9 days ago

Job description

COMPANY OVERVIEW
Chariot Energy, is an affiliate company of Hanwha Energy USA and ultimately Hanwha Group, a FORTUNE Global 500 firm that is among the eight largest business enterprises in South Korea. Hanwha Energy USA designs, builds and manages solar power plant solutions. The company brings a decade of global leadership in solar PV to North America, combining best-of-world technology, processes, and partnerships to deliver utility-grade solar PV solutions customized for local energy markets. Hanwha Energy USA offers the full spectrum of PV solutions - from power plant development, design, construction, operations, and maintenance. With proven capabilities across the solar value chain, Hanwha Energy USA minimizes uncertainty and risk, and helps customers achieve a higher return on their investment in solar energy.
Hanwha Energy USA has recently embarked to enter the energy retail market in deregulated markets throughout North America. Chariot Energy is a retail energy provider based in Houston, Texas. We offer electricity to homes and businesses, and it is our goal to provide products and services our customers love and an unmatched experience that is missing in today's retail energy market.
Hanwha Energy USA has set out to have Chariot Energy become one of the leading energy retail providers (by RCE count) within 5-years of Chariot Energy's launch.
POSITION OVERVIEW
We are seeking a highly skilled and proactive Senior Complex Billing Analyst to join our innovative and fast-paced organization. As a key leader within the billing operations team, the Senior Complex Billing Analyst will play a pivotal role in ensuring the accuracy and efficiency of our complex billing processes related to Large Commercial and Industrial accounts, which are integral to the company's revenue assurance and operational success. This position requires an individual with a deep understanding of the retail energy market, especially within deregulated environments, and an expert-level knowledge of ERCOT regulations and advanced billing systems. In this role, you will be responsible for managing all aspects of billing, from developing and executing strategies that drive billing accuracy and compliance, to identifying opportunities for process optimization and automation. You will work closely with cross-functional teams to resolve billing issues, ensure compliance with industry regulations, and lead initiatives that enhance the overall effectiveness of the billing operations. The ideal candidate will not only bring extensive experience in managing complex billing structures but will also have a forward-thinking mindset, capable of anticipating challenges and proactively designing solutions. With a strong focus on process improvements, you will be empowered to make strategic decisions that directly impact on our financial health and customer satisfaction. Your ability to problem solve, innovate, and drive efficiency will be crucial in ensuring the success of our billing operations and contributing to the organization's broader financial and operational goals.
This position is based in Houston, and the ideal candidate will be within commutable distance to the Houston office location. The position will be located outside the Chariot Energy Houston office.
RESPONSIBILITIES
  • Develop, implement and manage effective billing strategies, policies and procedures for residential, commercial and industrial accounts.
  • Monitor and analyze revenue performance metrics, identifying trends and areas for improvement.
  • Utilize data and analytics to analyze trends and patterns in data, driving decision-making and strategy adjustments, and providing insights and recommendations to senior management.
  • Oversee the end-to-end billing process to ensure accuracy and timeliness.
  • Oversee all aspects of client contracts assigned ensuring all elements are properly accounted for in CE systems during setup and invoicing/billing processes
  • Develop and implement strategies to improve cash flow and reduce DSO (Days Sales Outstanding).
  • Review, investigate, and recommend action on product structure and market insights
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
  • Manage, maintain, and report on revenue performance to management.
  • Action the dispute resolution process from end to end, by proactively mitigating customer disputes, negotiating and ensuring customer disputes to resolution and document root cause.
  • Manage and adhere to compliance protocols as outlined by the Public Utility Commissions and other government entities.
  • Establish controls to bridge identified gaps between other business stakeholders.
  • Proactively identify and resolve existing and potential future account issues in a timely and accurate fashion by displaying an acute attention to detail.
  • Adhere to Retail Market Guide protocols as set forth by ERCOT, PJM, NYISO and NEPOOL.
  • Take the lead when changes and proposed regulations occur to understand potential gaps to current processes and formulate solutions to comply.
  • Establish and maintain positive business relationships with internal customers and key stakeholders in the revenue process.
  • Achieve excellence by delivering on key performance indicators (KPI's).

REQUIRED COMPETENCIES
  • Analytical- Proven problem-solving capability with strong analytical skills including statistical analysis,
  • Stakeholder Engagement- Understands the importance of seeking out relationships and working with others toward a shared goal.
  • Effective Communication- Strong verbal and written communication skills.
  • Agility- Demonstrate willingness to modify position as needed to meet the needs of the business.

REQUIRED QUALIFICATIONS
  • Bachelor's degree in business or related areas from an accredited four-year university OR minimum two years previous supervisor experience in Complex Billing Operations can substitute for a degree.
  • Minimum of 5 years' operations experience in back-office operations (i.e., customer set up, Complex billing, contract management, customer relations).
  • Experience in the deregulated energy market, primarily ERCOT, PJM, NYISO and NEPOOL.
  • Familiarity with complex billing structure.
  • Strong analytical and problem-solving abilities to identify trends, analyze data, and make informed decisions.
  • Proven negotiation and conflict resolution skills.
  • Proven experience managing revenue generation for customers in the commercial/industrial/retail energy markets.
  • Strong analytical and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Proficiency in financial software and MS Office Suite.
  • Ability to work effectively under pressure and meet deadlines.
  • Eligible to work in the USA for any employer without sponsorship.

COMPENSATION: $80,000 - $110,000 salary
Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates.
Chariot Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. www.mychariotenergy.com

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