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Utility Billing Analyst Jobs (NOW HIRING)

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position requires strong systems, analysis, and customer service skills. Utility Billing Technician Finance JOB SUMMARY This position is responsible for overseeing all utility billing functions ...

Metergy Solutions

Billing Analyst (Utilities)

New York, NY · Hybrid

$50K - $60K/yr

Our Mission Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace ...

Calpine

Billing Analyst

San Diego, CA · On-site

$51K - $67K/yr

Correspond and follow-up daily with local utility regarding billing inquiries and exceptions for ... Analytical with information files * Strong verbal and written communication * Strong negotiation ...

Benderson

Senior Billing Analyst

Buffalo, NY · On-site

$27 - $32/hr

Analyze and apply appropriate utility billings (Sub-metered & direct charge back), liability & fire insurance billing and miscellaneous tenant charge backs. * Review lease information, both ...

Calpine

Billing Analyst

San Diego, CA · On-site

$51K - $67K/yr

CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible ...

Calpine

Billing Analyst

San Diego, CA · On-site

$51K - $67K/yr

CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible ...

Calpine

Billing Analyst

San Diego, CA · On-site

$51K - $67K/yr

CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible ...

Calpine

Billing Analyst

San Diego, CA

$51K - $67K/yr

CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible ...

Interstate Waste Services

Billing Analyst

Teaneck, NJ · On-site

$51K - $68K/yr

We are seeking a highly analytical and improvement-focused Billing Analyst to join our Finance team ... Experience in the waste management, utilities, logistics, or field services industry preferred.

Interstate Waste Services

Billing Analyst

Teaneck, NJ · On-site

$51K - $68K/yr

We are seeking a highly analytical and improvement-focused Billing Analyst to join our Finance team ... Experience in the waste management, utilities, logistics, or field services industry preferred.

Interstate Waste Services

Billing Analyst

Teaneck, NJ

$70K - $90K/yr

We are seeking a highly analytical and improvement-focused Billing Analyst to join our Finance team ... Experience in the waste management, utilities, logistics, or field services industry preferred.

Flagger Force, LLC

Billing Analyst

Hummelstown, PA

$45K - $60K/yr

The Billing Analyst I is primarily responsible for aspects of the weekly billing process. This ... utilities, and other service industries throughout the eastern United States. Flagger Force ...

Interstate Waste Services

Billing Analyst

Teaneck, NJ · On-site

$70K - $90K/yr

We are seeking a highly analytical and improvement-focused Billing Analyst to join our Finance team ... Experience in the waste management, utilities, logistics, or field services industry preferred.

Flagger Force, LLC

Billing Analyst

Hummelstown, PA

$45K - $60K/yr

Overview The Billing Analyst I is primarily responsible for aspects of the weekly billing process ... utilities, and other service industries throughout the eastern United States. Flagger Force ...

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All JobsUtility Billing Analyst Jobs

Utility Billing Analyst information

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$32.5K

$60.3K

$121K

How much do utility billing analyst jobs pay per year?

As of Jun 7, 2026, the average yearly pay for utility billing analyst in the United States is $60,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $64,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Utility Billing Analyst, and why are they important?

To thrive as a Utility Billing Analyst, you need strong analytical abilities, attention to detail, and a background in accounting, finance, or a related field, often supported by a bachelor's degree. Familiarity with utility billing software, spreadsheets (like Microsoft Excel), and databases, as well as knowledge of relevant regulations, is typically required. Excellent problem-solving skills, effective communication, and customer service orientation are important soft skills for resolving billing issues and interacting with clients. These competencies ensure accurate billing, regulatory compliance, and high customer satisfaction in utility services.

What are some common challenges Utility Billing Analysts face when working with large volumes of customer data?

Utility Billing Analysts often manage extensive datasets, which can lead to challenges such as identifying discrepancies, ensuring data accuracy, and reconciling accounts across multiple billing cycles. These professionals must remain detail-oriented while adapting to evolving billing software and regulatory requirements. Success in the role typically relies on strong analytical skills, effective communication with cross-functional teams, and proactive problem-solving to resolve billing issues efficiently.

What is the difference between Utility Billing Analyst vs Customer Service Representative?

AspectUtility Billing AnalystCustomer Service Representative
Primary RoleManage utility billing processes, analyze billing data, ensure accurate invoicingAssist customers, handle inquiries, resolve service issues
Required SkillsData analysis, billing software proficiency, attention to detailCommunication skills, problem-solving, customer service experience
Work EnvironmentOffice setting, utility company departmentsCustomer service centers, call centers, retail locations
Common CertificationsBilling or accounting certifications often preferredCustomer service or communication certifications optional

While both roles support utility companies, the Utility Billing Analyst focuses on managing billing data and processes, whereas the Customer Service Representative primarily interacts with customers to address inquiries and issues. Understanding these differences helps job seekers find the right fit based on skills and interests.

What does a Utility Billing Analyst do?

A Utility Billing Analyst is responsible for managing and analyzing utility billing processes for organizations or municipalities. Their duties include reviewing customer accounts, ensuring accurate meter readings, resolving discrepancies, and generating invoices for water, gas, electricity, or other utility services. They also work to identify billing errors, improve billing efficiency, and provide customer support regarding billing inquiries. In addition, they often collaborate with accounting, customer service, and IT departments to streamline billing operations and ensure regulatory compliance.
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What states have the most Utility Billing Analyst jobs? States with the most job openings for Utility Billing Analyst jobs include:
What job categories do people searching Utility Billing Analyst jobs look for? The top searched job categories for Utility Billing Analyst jobs are:
Utility Billing Analyst jobs near you

UTILITY BILLING TECHNICIAN

City of Pierre

Pierre, SD • On-site

$18 - $24.75/hr

Full-time

Posted 17 days ago

Job description

The City of Pierre is looking for a motivated and skilled Utility Billing Technician to join the Finance team. This is a full-time position responsible for accurate and timely utility billing, as well as independently and proactively identifying and troubleshooting problems and customer concerns. This position performs the utility billing functions as well as playing a key role in customer service; maintains all meter and utility account records, energy assistance contracts, and processes utility service orders. This position also manages the Bright Energy Solutions Rebate Program. As a part of Finance, this position alternately balances registers and reviews and posts the daily bank deposit; as well as processes the online bank ACH file transfer as needed. This position requires strong systems, analysis, and customer service skills.
Utility Billing Technician
Finance
JOB SUMMARY
This position is responsible for overseeing all utility billing functions as well as playing a key role in customer service, including dealing with difficult customer inquiries and problems.
MAJOR DUTIES
  • Assembles, prepares, calculates, and adjusts monthly utility bills. Process penalties on past due accounts. Assemble and mail disconnection notices. Send payment reminder calls/texts. Assemble list of past due accounts for disconnection.

  • Maintains all Meter and Utility Account records in Meter data collection system and billing system.

  • Process all service orders for new service and review and verify accuracy of account information.

  • Process all service terminations and final billings.

  • Enter and reconcile batch utility payments.

  • Review and posts bank deposits.

  • Processes online bank ACH file transfers.

  • Prepares and files state and federal funding reports for the airport.

  • Reviews and processes energy rebate applications.

  • Assists customers in person and on the phone as needed.

  • Maintains Energy Assistance Contracts with SD Department of Social Services.

  • Processes annual storm drainage billing.

  • Review new utility accounts.

  • Attendance and accuracy is an essential function of this position.

  • Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION
  • Knowledge of modern office practices and procedures.

  • Knowledge of city and departmental policies and procedures.

  • Knowledge of computers and job-related software programs.

  • Knowledge of utility billing policies and procedures.

  • Skill in the provision of customer services.

  • Skill in the maintenance of files and records.

  • Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

  • Skill in oral and written communication.

SUPERVISORY CONTROLS
The Finance Officer assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include current utility rates and fees and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
  • The work consists of related technical duties. Frequent interruptions contribute to the complexity of the position.

  • The purpose of this position is to perform technical duties related to the utility billing process. Successful performance contributes to the efficiency and effectiveness of that process.

CONTACTS
  • Contacts are typically with coworkers, other city personnel, customers, bank representatives, printers, and the general public.

  • Contacts are typically to exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT
  • The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.

  • The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
Qualifications
Minimum 2 years of customer service, billing, accounting or office experience preferred. Knowledge of customer account management, understanding cash handling, account reconciliation and collections, strong customer service and conflict resolution skills, ability to interpret billing codes and fee schedules, strong attention to detail and data entry accuracy. Preferred Traits: Professionalism, Reliability, Problem-Solving Mindset, Patience with Customers, Strong Organizational Skills.
Miscellaneous Information
UP TO $3000 HIRING BONUS!

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