Utility Billing Manager Jobs (NOW HIRING)

Salary : $48,547.20 - $74,984.00 Annually
Location : Belleview
Job Type: Full-Time
Job Number: 202600003
Department: Administration
Opening Date: 06/17/2026
Summary
This is a responsible supervisory and administrative position overseeing the City's utility billing operations and customer service functions. The Utility Billing Manager is responsible for managing the monthly utility billing process, supervising staff assigned to utility billing and customer service, and ensuring the accurate and efficient administration of utility accounts.
This position places a strong emphasis on maintaining high standards of customer service within the utility billing office. The Utility Billing Manager is responsible for ensuring that customer inquiries are handled promptly and professionally, that phones and front counter services are properly staffed, and that citizens receive accurate information and timely assistance regarding utility services.
The Utility Billing Manager performs complex and responsible duties with a high level of independence and judgment.
The position coordinates closely with the Finance Department and Public Works Department regarding billing data, service orders, and operational procedures. The Utility Billing Manager ensures that utility billing operations are conducted in an accurate, consistent, and professional manner and that established procedures are followed.
Essential Job Functions

1. Oversees the City's monthly utility billing process for all utility accounts, ensuring accurate billing, rate implementation, account adjustments, and reporting.
2. Supervises staff assigned to utility billing and customer service operations, including the Utility Billing Coordinator and Customer Service Representatives.
3. Establishes and monitors procedures for utility billing operations, including billing cycles, meter reading schedules, deposits, payment processing, and service cutoff procedures.
4. Ensures customer service standards are consistently maintained, including proper phone coverage, timely responses to citizen inquiries, professional front counter service, and accurate information provided to customers regarding utility billing and services.
5. Investigates and resolves complex customer complaints related to utility billing, service issues, account discrepancies, or billing disputes.
6. Coordinates utility service work orders with Public Works, including service connections, disconnections, rereads, and service-related requests, and ensures work orders are properly documented, tracked, and completed.
7. Reviews utility billing system reports and performs reconciliation of departmental billing records to verify billing accuracy, including review of consumption data, account adjustments, deposits, service activity, and other utility billing transactions.
8. Develops, implements, and maintains written policies and procedures for utility billing and customer service operations to ensure consistent, documented processes and compliance with City policies.
9. Coordinates with Finance staff regarding billing system reports, adjustments, and reconciliation of utility billing data.
10. Monitors customer service performance within the utility billing office and identifies opportunities for improved procedures, training, or operational adjustments to ensure citizens receive prompt, courteous, and effective service.
11. Ensures staff adherence to established policies, procedures, customer service standards, and operational expectations within the utility billing office.
12. Provides regular updates to the City Administrator regarding operational issues, customer service concerns, and recommended improvements.
13. Maintains a working knowledge of utility billing financial processes, including how transactions, adjustments, and fees impact customer accounts and billing records.
14. Supports the preparation of documentation and reports related to internal review and annual audit processes as needed, in coordination with the Finance Department.

NONESSENTIAL JOB FUNCTIONS

1. Assists the City Administrator with special projects or operational reviews related to utility billing or customer service operations.
2. Performs other duties as assigned.

SERVICE

1. Reports to work at the assigned time, appropriately dressed, and proceeds with job duties unless otherwise directed.
2. Maintains direct contact with citizens and vendors in person, by telephone, and through written correspondence.
3. Maintains communication with other City departments including Finance and Public Works to coordinate utility billing operations.
4. Communicates clearly, professionally, and courteously in person, by telephone, and in written correspondence.

PHYSICAL ACTIVITIES FOR ESSENTIAL JOB FUNCTIONS
Temporary modifications to provide reasonable accommodations do not waive essential job requirements.
This employee must be capable of performing the following tasks: sitting for extended periods at a computer workstation; working with frequent interruptions to assist citizens; communicating with field staff and customers by telephone; accessing files and records; using manual dexterity and eye coordination for computer data entry; reviewing and verifying reports for accuracy; and communicating clearly and courteously with the public and other employees.
WORK ENVIRONMENT
This position, in conjunction with City Hall operations, normally works a four ten-hour day work week from Monday through Thursday.
This employee may be required to work in the event of a declared emergency or major disaster. If not called in, the employee should contact the City following the event to determine when they are expected to return to work.
Work is performed primarily in an office environment at City Hall using modern office equipment including computer systems, billing software, and standard office equipment.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

1. Knowledge of utility billing systems and municipal utility operations.
2. Ability to supervise, train, and evaluate staff.
3. Ability to develop and implement operational procedures.
4. Ability to analyze billing reports and identify discrepancies.
5. Ability to communicate effectively with the public, employees, and elected officials.
6. Ability to manage multiple priorities and meet operational deadlines.
7. Working knowledge of basic financial concepts related to utility billing, including account balances, adjustments, and transaction impacts to the general ledger.

Minimum Qualifications
MINIMUM QUALIFICATIONS

1. High School Diploma or GED required.
2. Three to five years of progressively responsible experience in utility billing administration, municipal customer service operations, or related administrative work.
3. Supervisory experience preferred.
4. Associate's or Bachelor's degree in public administration, business administration, finance, accounting, or a related field is preferred. An equivalent combination of education, training, and experience may be considered.

Supplemental Information
PROFESSIONAL LICENSES
Valid Florida Driver's License if required for occasional out-of-office duties.
RESIDENCY REQUIREMENT
No residency requirement; must have access to a telephone.
SAFETY EQUIPMENT
Knowledge of location and operation of fire extinguishers.
CITY VEHICLE
Not assigned.
NOTE
This job description is not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the position. Management reserves the right to modify duties as necessary to meet operational needs.
OTHER POSITION INFORMATION:
FLSA Status: Non-Exempt.
The City of Belleview offers a complete benefits package to full-time employees. To view the complete Benefits Guide, click here.
Our Benefits
At the City of Belleview, we are proud to offer a comprehensive benefits package designed to support your health, well-being, and financial security. Here's what you can expect when you join our team:
Retirement Plan
Automatic Contribution: We provide an automatic 7.5% contribution to your retirement plan.
Matching Contribution: We will contribute an additional .5% for each 1% you contribute toward retirement until a maximum city contribution of 10% is reached, helping you build a secure financial future.
Health and Wellness
Medical Insurance: Choose from a variety of medical plans to fit your needs.
Dental and Vision Insurance: Comprehensive coverage to keep you healthy.
Life Insurance and AD&D Coverage: Enjoy peace of mind with life insurance coverage at no or minimal cost.
Paid Time Off (PTO)
Enjoy generous PTO including vacation, sick leave, and holidays to ensure you have the time away from work for your personal matters.
Additional Perks
Robust Employee Assistance Program (EAP): We know everyone can use some extra support at times. We're pleased to offer all employees to a range of confidential services for personal and work-related issues through our EAP.
Wellness Programs: From daily-step competitions to healthy living newsletters and wellness lunch events, we work with our team to promote a healthier lifestyle and continued level of well-being.
When you join us at the City of Belleview you can take advantage of these benefits, and more, that are designed to help you thrive both personally and professionally. Your future starts here!
01
Do you have at least three (3) years of experience in utility billing, municipal customer service, or a closely related administrative field?

• Yes
• No

02
If you answered yes to the question above, please provide details describing your experience. Type N/A if it does not apply.
03
Do you have experience supervising employees in a customer service or administrative environment?

• Yes
• No

04
If you answered yes to the question above, identify how many years, including number of employees supervised and the type of work environment. Requesting a detailed response. Type N/A if it does not apply.
05
Do you have experience working in local government or a municipal environment?

• Yes
• No

06
If you answered yes to the question above, briefly describe your experience. Type N/A if it does not apply.
07
Do you have experience working with utility billing software systems?

• Yes
• No

08
If yes, please list the systems you have used and briefly describe your level of experience with each. Type N/A if it does not apply.
09
Customer service is a major component of this position. Please describe your approach to providing excellent customer service in a fast-paced office environment.
10
Describe any experience you have creating, updating, or implementing standard operating procedures (SOPs), workflow guides, or office procedures.
11
Please describe your experience multi-tasking in a busy office environment.
12
Describe your experience with utility billing processes, including billing cycles, adjustments, or service orders.
13
Describe in detail the accounting and financial related parts of utility billing processes in which you have experience or are familiar.
14
What types of utility billing reports or data are you extremely familiar with to ensure accuracy in billing customer accounts?
Required Question