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Utility Billing Manager Jobs in Indiana (NOW HIRING)

Hoosier Energy

Billing Analyst - Hybrid Remote

Bloomington, IN · On-site +1

$42K - $56K/yr

Works with Billing team in development and management of billing software systems including system ... Preferred background with electric utilities, and hands-on working experience with meter data ...

NiSource

Director Revenue Recovery

Merrillville, IN

Demonstrated success improving collection rates, reducing bad debt, and managing revenue recovery programs. * Strong understanding of utility billing, metering, collections, credit policies, and ...

The Scion Group

Assistant Community Manager

Bloomington, IN · On-site

$17.50 - $21.25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting. * Ensures move-in, room assignments, transfer and move-out processes ...

PinnaclePartners

Utility Designer

Indianapolis, IN

$60K - $75K/yr

... and bills of materials from engineer sketches, markups, and verbal direction Develop substation ... manage, and distribute survey and aerial mapping datasets Organize and maintain GIS and geospatial ...

CLS Living

Assistant General Manager

Bloomington, IN · On-site

$22 - $25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting. Facilities: * Responsible for a safe experience for employees ...

CLS Living

Assistant General Manager

Bloomington, IN · On-site

$22 - $25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting. Facilities: * Responsible for a safe experience for employees ...

CLS Living

Assistant General Manager

Bloomington, IN · On-site

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting. Facilities: * Responsible for a safe experience for employees ...

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Utility Billing Manager information

What does a Utility Billing Manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by Utility Billing Managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Utility Billing Manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Indiana? The most popular types of Utility Billing jobs in Indiana are:
What are popular job titles related to Utility Billing Manager jobs in Indiana? For Utility Billing Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in Indiana look for? The top searched job categories for Utility Billing Manager jobs in Indiana are:
What cities in Indiana are hiring for Utility Billing Manager jobs? Cities in Indiana with the most Utility Billing Manager job openings:
Utility Billing Manager jobs near you
Utility Billing Systems Specialist

Utility Billing Systems Specialist

City of South Bend

South Bend, IN • On-site

$19 - $25.50/hr

Full-time

Posted 20 days ago

Job description

Job Summary:
The City of South Bend is seeking a Utility Billing Systems Specialist to support the Director of Billing and Collections. This role involves managing and maintaining systems associated with the Municipal Utility Business Office, ensuring functionality and providing technical support for various billing and customer service systems.
Responsibilities:
• Manages and maintains the systems involved with utility billing, customer service, meter reading, and service records.
• Acts as an administrator on multiple systems by managing and monitoring data permissions, access and usage.
• Maintains utility billing rates.
• Runs billing program daily to coordinate the preparation of data and records for customer computer-generated billing and applicable late notices.
• Ensures timely printing of bills and notices. Interacts with third-party print/mail vendor as required during the billing process.
• Assists with research and resolution of billing irregularities.
• Interacts with third-party solution providers during periods of implementation, training, and troubleshooting during normal operation.
• Interacts with employees and provide technical support related to new user, security and permission portions of the system.
• Creates and maintains customer reports to meet Division needs.
• Ensures continuity of critical utility billing systems by testing and making appropriate configuration changes and works with staff to support the efficient use of technology within the Division.
• Serves as a project liaison with third-party technology vendors to resolve issues and ensure standards are met.
• Works with solution providers to perform upgrades.
• Manages and maintains the computer systems and software for the mobile workforce.
• Troubleshoots and repairs operating systems and application software as required.
• Trains Division personnel in the proper use of information systems.
• May act as division liaison with other City departments regarding utility office computer matters.
• Manages projects and performs other duties as determined by the Director.
Qualifications:
Required:
• Extensive experience and technical knowledge of database management.
• Demonstrated experience in using business analytics tools such as Cognos, Tableau, Power BI or other. Experience to include extracting data from multiple sources, cleaning, aggregating and reporting.
• Experience managing technology projects on an enterprise scale.
• Proficiency with SQL.
• Must interact with coworkers and the public with tact and diplomacy.
• Meticulous attention to detail in ensuring accuracy and integrity in data and reporting.
• Resilience and adaptability in a fast paced, deadline driven environment.
• Strong verbal and written communication skills.
• Valid driver’s license required.
• Pre-Employment Drug Screen
• Nationwide Background Check
Preferred:
• A four-year college degree in information systems or related field is preferred.
• At least four years’ work experience in a similar position is preferred.
• Other combinations of education and experience may be considered based on the candidate’s individual skills and experience.
Company:
City of South Bend provides public safety, utilities, infrastructure, and community services. Founded in 1865, the company is headquartered in South Bend, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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