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Utility Billing Manager Jobs in Indiana (NOW HIRING)

American Suburban Utilities, Inc.

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Customer Service and Billing Assistant

West Lafayette, IN · On-site

$18 - $22/hr

American Suburban Utilities Location: West Lafayette, IN 47906 Job Summary In this role, you will ... The ideal candidate will be a hard-working individual that can manage a variety of tasks and work ...

LHH US

Accounts Payable Clerk

Indianapolis, IN

$20 - $22/hr

Knowledge of utility billing processes. * Familiarity with property management accounting practices. * Understanding of relevant tax regulations and AP compliance requirements. Pay Details: $20.00 to ...

LHH US

Accounts Payable Clerk

Indianapolis, IN

$20 - $22/hr

Knowledge of utility billing processes. * Familiarity with property management accounting practices. * Understanding of relevant tax regulations and AP compliance requirements. Pay Details: $20.00 to ...

Jobtailor

Director Revenue Recovery

Merrillville, IN · On-site

$140 - $210/hr

Demonstrated success improving collection rates, reducing bad debt, and managing revenue recovery programs. * Strong understanding of utility billing, metering, collections, credit policies, and ...

The Scion Group

Assistant Community Manager

South Bend, IN · On-site

$18.50 - $22.50/hr

Manage all resident accounts and utility billing, coordinate accounts receivables and maintain regular auditing and documenting. Facilities & Capital * Responsible for a safe and sanitary community ...

The Scion Group

Assistant Community Manager

Bloomington, IN · On-site

$17.50 - $21.25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting. * Ensures move-in, room assignments, transfer and move-out processes ...

Economy Linen and Towel Service, Inc.

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Utility Driver

Indianapolis, IN · On-site

$18 - $20/hr

Route Manager Position Summary We are seeking motivated and reliable Fill-In Route Drivers to join ... Basic math skills for order verification and billing accuracy. * Ability to lift and carry 50-75 ...

CLS Living

Assistant General Manager

Bloomington, IN · On-site

$22 - $25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting. Facilities: * Responsible for a safe experience for employees ...

Harris

Partner with Project Managers, Consultants, and implementation teams to develop customer training ... Experience with utility billing, customer information systems, ERP software, municipal software, or ...

CLS Living

Assistant General Manager

Bloomington, IN · On-site

$22 - $25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting. Facilities: * Responsible for a safe experience for employees ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Indiana? The most popular types of Utility Billing jobs in Indiana are:
What are popular job titles related to Utility Billing Manager jobs in Indiana? For Utility Billing Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in Indiana look for? The top searched job categories for Utility Billing Manager jobs in Indiana are:
What cities in Indiana are hiring for Utility Billing Manager jobs? Cities in Indiana with the most Utility Billing Manager job openings:
Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Service and Billing Assistant

American Suburban Utilities, Inc.

West Lafayette, IN • On-site

$18 - $22/hr

Full-time

Retirement, PTO

Posted 7 days ago

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Job description

We are seeking a detail-oriented Customer Service and Billing Assistant to join our team!

Company: American Suburban Utilities

Location: West Lafayette, IN 47906

Job Summary

In this role, you will help with the organization and running of daily office operations. We are a small, close knit, family-owned business and you will work with the owner at times. The ideal candidate will be a hard-working individual that can manage a variety of tasks and work diligently to solve those tasks. You need to be comfortable working with others in an office environment. Attention to detail and discretion, as well as, incorporating new and effective ways to achieve better results are needed. Your primary focus will be providing customer support and maintaining data entry records.

Key Responsibilities

  • Billing Administration:
    • Assist in the preparation and distribution of monthly utility bills.
    • Process move-ins and move-outs, ensuring final bills are generated correctly for departing residents.
  • Customer Support:
    • Handle customer interactions in person and on the phone which could include bill amounts, usage discrepancies, and payment history.
    • Post customer payments daily and assist with billing procedures.
    • Resolve disputes or billing errors in a timely manner.
    • Sort and distribute communications in a timely manner.
    • Prepare outgoing mail and packages.
    • Resolve office equipment related malfunctions and respond to requests or issues.
    • Coordinate with other departments to ensure compliance with established policies.
    • Maintain trusting relationships with suppliers, customers and colleagues.
  • Payment Processing:
    • Receive and post payments to customer accounts.
    • Manage delinquent accounts, including sending late notices and setting up payment plans according to company policy.
    • Assist customers with setting up online portals and auto-pay features.
  • Administrative Support:
    • Maintain organized digital and physical files for multiple properties.
    • Update customer databases.
    • Prepare basic monthly reports for staff regarding collection status and utility consumption.

Required Skills & Qualifications

  • Experience: Must have experience in customer service, billing, or accounts receivable (experience in utility billing is a bonus).
  • Communication: Exceptional verbal and written communication skills; ability to remain calm and helpful when dealing with frustrated callers.
  • Technical Skills: Proficiency in Microsoft Office (specifically Excel and Word for data entry and basic formulas).
  • Attention to Detail: High level of accuracy in data entry and the ability to find mistakes.
  • Problem Solving: Ability to research account histories and identify the root cause of billing issues and be detail oriented.

Preferred Qualifications

  • High school diploma required.
  • Knowledge of billing software is not required but helpful.
  • Punctual with strong attendance history.
  • Familiarity with office machines (e.g. printer, fax, etc.)
  • Good organizational, time management and multitasking skills with the ability to prioritize.

Company Description

American Suburban Utilities proudly serves residential and commercial customers in Wabash and Tippecanoe Townships and surrounding areas. Our team is dedicated to providing reliable wastewater service and maintaining the infrastructure that supports local growth and environmental protection.