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Utility Billing Assistant Jobs in Indiana (NOW HIRING)

American Suburban Utilities, Inc.

Be Seen First

Customer Service and Billing Assistant

West Lafayette, IN · On-site

$18 - $22/hr

American Suburban Utilities Location: West Lafayette, IN 47906 Job Summary In this role, you will ... Billing Administration: * * Assist in the preparation and distribution of monthly utility bills.

LHH US

Accounts Payable Clerk

Indianapolis, IN · On-site

$20 - $22/hr

Experience with utility billing and RealPage is highly preferred. Responsibilities * Process and ... Obtain required approvals and ensure compliance with company policies and procedures. * Assist with ...

LHH US

Accounts Payable Clerk

Indianapolis, IN · On-site

$20 - $22/hr

Experience with utility billing and RealPage is highly preferred. Responsibilities * Process and ... Obtain required approvals and ensure compliance with company policies and procedures. * Assist with ...

The Scion Group

Assistant Community Manager

South Bend, IN · On-site

$18.50 - $22.50/hr

This position will assist the General Manager with the supervision of all business functions ... Manage all resident accounts and utility billing, coordinate accounts receivables and maintain ...

The Scion Group

Assistant Community Manager

Bloomington, IN · On-site

$17.50 - $21.25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain ... Financial Performance * Assist in the preparation of Month End reports, reconcile, and balance all ...

CLS Living

Assistant General Manager

Bloomington, IN · On-site

$22 - $25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain ... * Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.

Phillips, Inc.

Project Engineer

Fort Wayne, IN · On-site

Track project quantities and generate project billing. Assist field personnel, Project ... Experience with substation or utility projects is a plus. Candidates that accept an offer of ...

CLS Living

Assistant General Manager

Bloomington, IN · On-site

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain ... * Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.

CLS Living

Assistant General Manager

Bloomington, IN · On-site

$22 - $25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain ... * Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.

Phillips, Inc.

Project Engineer

Fort Wayne, IN · On-site

Track project quantities and generate project billing. Assist field personnel, Project ... Experience with substation or utility projects is a plus. Candidates that accept an offer of ...

Harris

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Utility billing knowledge. * Financial/Accounting knowledge. * Previous project management.

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All JobsUtility Billing JobsUtility Billing Assistant JobsUtility Billing Assistant Jobs in Indiana

Utility Billing Assistant information

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What is the role of a utility billing assistant?

A utility billing assistant is responsible for processing customer utility bills, maintaining billing records, and ensuring accurate account information. They often use billing software and may handle customer inquiries related to billing issues and payments. Attention to detail and good communication skills are important in this role.

What are the most commonly searched types of Utility Billing jobs in Indiana?

The most popular types of Utility Billing jobs in Indiana are:

What cities in Indiana are hiring for Utility Billing Assistant jobs?

Cities in Indiana with the most Utility Billing Assistant job openings:

Utility Billing Assistant jobs near you

Customer Service and Billing Assistant

American Suburban Utilities, Inc.

West Lafayette, IN • On-site

$18 - $22/hr

Full-time

Retirement, PTO

Posted 16 days ago

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Job description

We are seeking a detail-oriented Customer Service and Billing Assistant to join our team!

Company: American Suburban Utilities

Location: West Lafayette, IN 47906

Job Summary

In this role, you will help with the organization and running of daily office operations. We are a small, close knit, family-owned business and you will work with the owner at times. The ideal candidate will be a hard-working individual that can manage a variety of tasks and work diligently to solve those tasks. You need to be comfortable working with others in an office environment. Attention to detail and discretion, as well as, incorporating new and effective ways to achieve better results are needed. Your primary focus will be providing customer support and maintaining data entry records.

Key Responsibilities

  • Billing Administration:
    • Assist in the preparation and distribution of monthly utility bills.
    • Process move-ins and move-outs, ensuring final bills are generated correctly for departing residents.
  • Customer Support:
    • Handle customer interactions in person and on the phone which could include bill amounts, usage discrepancies, and payment history.
    • Post customer payments daily and assist with billing procedures.
    • Resolve disputes or billing errors in a timely manner.
    • Sort and distribute communications in a timely manner.
    • Prepare outgoing mail and packages.
    • Resolve office equipment related malfunctions and respond to requests or issues.
    • Coordinate with other departments to ensure compliance with established policies.
    • Maintain trusting relationships with suppliers, customers and colleagues.
  • Payment Processing:
    • Receive and post payments to customer accounts.
    • Manage delinquent accounts, including sending late notices and setting up payment plans according to company policy.
    • Assist customers with setting up online portals and auto-pay features.
  • Administrative Support:
    • Maintain organized digital and physical files for multiple properties.
    • Update customer databases.
    • Prepare basic monthly reports for staff regarding collection status and utility consumption.

Required Skills & Qualifications

  • Experience: Must have experience in customer service, billing, or accounts receivable (experience in utility billing is a bonus).
  • Communication: Exceptional verbal and written communication skills; ability to remain calm and helpful when dealing with frustrated callers.
  • Technical Skills: Proficiency in Microsoft Office (specifically Excel and Word for data entry and basic formulas).
  • Attention to Detail: High level of accuracy in data entry and the ability to find mistakes.
  • Problem Solving: Ability to research account histories and identify the root cause of billing issues and be detail oriented.

Preferred Qualifications

  • High school diploma required.
  • Knowledge of billing software is not required but helpful.
  • Punctual with strong attendance history.
  • Familiarity with office machines (e.g. printer, fax, etc.)
  • Good organizational, time management and multitasking skills with the ability to prioritize.

Company Description

American Suburban Utilities proudly serves residential and commercial customers in Wabash and Tippecanoe Townships and surrounding areas. Our team is dedicated to providing reliable wastewater service and maintaining the infrastructure that supports local growth and environmental protection.