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Utility Billing Assistant Jobs in Indiana (NOW HIRING)

The Scion Group

Assistant Community Manager

Bloomington, IN · On-site

$17.50 - $21.25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain ... Financial Performance * Assist in the preparation of Month End reports, reconcile, and balance all ...

Phillips, Inc.

Project Engineer

Fort Wayne, IN · On-site

Track project quantities and generate project billing. Assist field personnel, Project ... Experience with substation or utility projects is a plus. Candidates that accept an offer of ...

CLS Living

Assistant General Manager

Bloomington, IN · On-site

$22 - $25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain ... * Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.

CLS Living

Assistant General Manager

Bloomington, IN · On-site

$22 - $25/hr

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain ... * Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.

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Utility Billing Assistant information

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What is the role of a utility billing assistant?

A utility billing assistant is responsible for processing customer utility bills, maintaining billing records, and ensuring accurate account information. They often use billing software and may handle customer inquiries related to billing issues and payments. Attention to detail and good communication skills are important in this role.

What are the most commonly searched types of Utility Billing jobs in Indiana?

The most popular types of Utility Billing jobs in Indiana are:

What cities in Indiana are hiring for Utility Billing Assistant jobs?

Cities in Indiana with the most Utility Billing Assistant job openings:

Utility Billing Assistant jobs near you

Manager, Utility Billing

Indianapolis, IN • On-site

Simon Property Group, Inc.
Real Estate • 1 - 5K employees
Learn more about Simon Property Group, Inc.external

Full-time

Posted 11 days ago

Simon Property Group rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Job Location:
Corporate Indianapolis
PRIMARY PURPOSE:
This position manages and reviews the generation of information required to bill tenants in an accurate and timely manner for their fair share of utility and landlord provided services use, while maximizing the return to Simon Property Group, complying with legislative and regulatory rules governing the redistribution of utilities, and minimizing the number and financial impact or charge adjustments for tenants.
PRINCIPAL RESPONSIBILITIES:
General
  • Develops and manages relationships with internal contacts and key tenants with respect to tenant charges activities.
  • Develops and maintains analytical, statistical and financial reports and benchmarks to measure key performance indicators and prioritize tenant charges activities.
  • Manages and develops direct reports to meet goals and objectives.
  • Assigns review and approve adjustment related work to the Assistant Manager.
  • Reviews work quantity and quality for performance measurements.
  • General supervision and problem solving for Tenant billing Group.
  • Training of Utility Specialists in skills/tasks necessary to achieve goals.

Data Management
  • Manages the development and maintenance of utility rate libraries to calculate tenant electric, water and gas charges in accordance with lease language.
  • Manages the retrieval and validation of information from the metering, audit, and utility charges databases for the purposes of tenant energy charge estimation and calculation.
  • Ensures accuracy and manages maintenance of data necessary for calculation of required financial reporting.
  • Coordinates the planning and implementation of energy audits with the Manager, Metering, including budget recommendations.

Charge Calculations
  • Manages the analysis of metering information, audit data, and utility charges to establish property cost allocations between common area maintenance, energy redistribution, central plant services, and non-CAM charges.
  • Manages interactions with field operations, lease accounting and tenant coordination to estimate utility escrows for new tenants and calculate final charges for closings.
  • Manages the validation of tenant charge calculations by third parties.
  • Monitors and ensures that tenants are billed in a timely and accurate manner for their fair share of utility and landlord provided services use, while maximizing the return to Simon Property Group, complying with legislative and regulatory rules governing the redistribution of utilities, and minimizing the number and financial impact or charge adjustments for tenants.
  • Reviews and approves tenant/property adjustments, including Redistribution Analysis and Allocations.
  • Reviews margin recommendations for electricity. Approves margin recommendations for water/sewer and natural gas.

Operations
  • Manages Energy Services' assistance to the accounts receivable and lease accounting groups with respect to tenant inquiries.
  • Assists with resolution of accounts receivable energy disputes with national tenants.
  • Ensures the timely provision of information to the accounts receivable and lease accounting groups to help resolve tenant disputes of energy charges.

Systems
  • Represents Energy Billing as the subject matter expert on the processes for estimating, calculating and reconciling tenant charges.
  • Ensures that the update and maintenance of Simon's charge calculation system, including: rate libraries, meter databases, taxation tables, property information, tenant information, property allocation information, estimated usage tables and SIC tables is performed on a timely basis.

MINIMUM QUALIFICATIONS:
  • Bachelor's Degree in Business, Accounting, Finance or related discipline or equivalent experience.
  • Broad experience in the gas and electric regulated and deregulated markets.
  • 3 years hands-on experience with rate calculation engines, billing systems and/or transaction management systems.
  • Minimum of 3 years of supervisory experience.
  • Strong organizational and analytical skills, with a problem-solving mindset and attention to detail.
  • Self-starter with the ability to multi-task and achieve goals with minimal supervision.
  • Strong working knowledge of Word, Excel, Access and Lotus Notes.
  • Strong verbal and written communications skills.

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