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Utility Billing Assistant Jobs in Indiana (NOW HIRING)

Phillips, Inc.

Project Engineer

Fort Wayne, IN · On-site

Track project quantities and generate project billing. Assist field personnel, Project ... Experience with substation or utility projects is a plus. Candidates that accept an offer of ...

Harris

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Utility billing knowledge. * Financial/Accounting knowledge. * Previous project management.

Harris

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Utility billing knowledge. * Financial/Accounting knowledge. * Previous project management.

MasTec Inc

Assistant Project Manager

Wheatfield, IN · On-site

$65K - $80K/yr

... billing, etc. * Contacts vendors, and researches literature and regulatory requirements. * May ... other utility work. * Effective analytical and problem-solving skills with great ability to ...

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Utility Billing Assistant information

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What is the role of a utility billing assistant?

A utility billing assistant is responsible for processing customer utility bills, maintaining billing records, and ensuring accurate account information. They often use billing software and may handle customer inquiries related to billing issues and payments. Attention to detail and good communication skills are important in this role.

What are the most commonly searched types of Utility Billing jobs in Indiana?

The most popular types of Utility Billing jobs in Indiana are:

What cities in Indiana are hiring for Utility Billing Assistant jobs?

Cities in Indiana with the most Utility Billing Assistant job openings:

Utility Billing Assistant jobs near you

Project Engineer

Fort Wayne, IN • On-site

Phillips, Inc.
Oil and Gas Extraction • 10K+ employees
Learn more about Phillips, Inc.external

Full-time

Re-posted 19 days ago

Phillips 66 rating

7.4

Company rating: 7.4 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

Job description

This role requires extensive travel.
Summary
The Project Engineer is responsible for planning, developing, coordinating, and managing engineering activities for multiple construction projects. This role provides technical expertise and project oversight, ensuring that all administrative and engineering aspects align with project goals. Working closely with internal teams and external partners, the Project Engineer plays a critical role in optimizing processes, ensuring regulatory compliance, and maintaining alignment between project plans and on-site execution. This position supports multiple concurrent projects while gradually taking on leadership responsibilities, with the potential for career advancement into a management role.
Essential Duties And Responsibilities
  • Generate work plans, project schedules, submittal data, CAD drawings, etc.
  • Track project quantities and generate project billing. Assist field personnel, Project Superintendents, Foreman, and Crews to coordinate work effectively and resolve problems.
  • Participate in and support up to 10 concurrent projects.
  • Provide regular updates to clients on project status, timelines, and key developments.
  • Develop, implement, and optimize processes to improve efficiency and productivity.
  • Work closely with field employees to ensure alignment between project plans and on-site execution.
  • Assist in budgeting, scheduling, and resource allocation.
  • Ensure compliance with industry regulations, company policies, and safety standards.
  • Coordinate material procurement, supplier relationships, and quality control efforts.
  • Analyze data and generate reports to support informed decision-making.
  • Gradually take on more leadership responsibilities with the potential to transition into a management role.

Requirements
  • Strong problem-solving skills and the ability to work independently.
  • Experience working on multiple projects simultaneously.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to learn quickly and adapt to evolving responsibilities.
  • Strong organizational and time-management skills.

Education And Experience
  • Bachelor's degree in Engineering, Construction Management, or a related field.
  • Experience with advanced reporting and analytics tools (Power BI, SQL, Python, etc.) is a plus.
  • Previous leadership or mentorship experience is a plus.
  • Experience with substation or utility projects is a plus.

Candidates that accept an offer of employment are required to undergo and successfully complete a pre-employment physical examination. This exam is essential to ensure that all potential employees meet the necessary health and fitness standards for the role. The examination includes a series of tests and evaluations conducted by a certified medical professional to assess overall physical health, identify any potential medical conditions that could interfere with job performance, and verify that the candidate is capable of safely performing the essential duties of the position.
Completion and clearance of this physical are mandatory steps in the hiring process.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Email: recruiting@phillipsinc.com
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese
English - Spanish - Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English

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