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Utility Billing Coordinator Jobs in Indiana (NOW HIRING)

Harris

Project coordination and management could be required on individual project basis. * Develop good ... Utility billing knowledge. * Financial/Accounting knowledge. * Previous project management.

Harris

Project coordination and management could be required on individual project basis. * Develop good ... Utility billing knowledge. * Financial/Accounting knowledge. * Previous project management.

Centurion Land Title

Escrow Coordinator

Carmel, IN · On-site

At Centurion Land Title , we're looking for an Escrow Coordinator for our Carmel, IN office who ... Gathering and organizing key documentation such as payoffs, judgments, utility bills, and other ...

Centurion Land Title Inc

Escrow Coordinator

Carmel, IN · On-site

At Centurion Land Title , we're looking for an Escrow Coordinator for our Carmel, IN office who ... Gathering and organizing key documentation such as payoffs, judgments, utility bills, and other ...

Centurion Land Title

Escrow Coordinator

Carmel, IN · On-site

At Centurion Land Title , we're looking for an Escrow Coordinator for our Carmel, IN office who ... Gathering and organizing key documentation such as payoffs, judgments, utility bills, and other ...

M. J. Electric, LLC

Project Coordinator

Chesterton, IN · On-site

... utility construction and maintenance needs. MJE values integrity, is inspired by our work, and is ... billing and bid development. What You'll Do - Ensure project engineering activities comply with ...

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Utility Billing Coordinator information

What does a utility billing coordinator do?

A Utility Billing Coordinator is responsible for managing and processing utility bills for services such as water, gas, electricity, or sewer. Their tasks typically include generating and sending bills to customers, handling billing inquiries, processing payments, and resolving discrepancies. They work closely with accounting departments and utility service providers to ensure accurate and timely billing. Additionally, they may assist with customer service and report generation related to utility usage and payments.

What are the key skills and qualifications needed to thrive as a utility billing coordinator, and why are they important?

To thrive as a Utility Billing Coordinator, you need strong analytical skills, attention to detail, and experience with billing processes, often backed by an associate’s or bachelor’s degree in business or accounting. Familiarity with utility billing software (such as Munis or Tyler Technologies), Microsoft Excel, and financial reporting systems is typically required. Excellent communication, problem-solving abilities, and customer service orientation are essential soft skills for resolving billing issues and interacting with customers. These skills ensure accurate billing, efficient operations, and high customer satisfaction in a role critical to municipal or utility service organizations.

What are some typical challenges faced by a utility billing coordinator, and how can they be managed effectively?

Utility Billing Coordinators often encounter challenges such as resolving discrepancies in customer accounts, managing large volumes of data, and handling inquiries about billing issues. Effective time management and attention to detail are key to ensuring bills are accurate and sent out on schedule. Coordinators also regularly collaborate with customer service representatives and technical teams to address system updates or troubleshoot issues, so strong communication skills are essential. Staying organized and proactive in learning new software tools can help manage workload and minimize errors.

What is the difference between Utility Billing Coordinator vs Customer Service Representative?

AspectUtility Billing CoordinatorCustomer Service Representative
Primary RoleManage utility billing processes, generate invoices, handle billing inquiriesAssist customers with inquiries, account management, and service issues
CredentialsHigh school diploma or equivalent; knowledge of billing softwareHigh school diploma or equivalent; strong communication skills
Work EnvironmentOffice setting, utility company departmentsOffice or call center, customer service departments
Industry UsageCommonly employed in utility companies, municipal servicesUsed across various industries including utilities, retail, telecom

The Utility Billing Coordinator focuses on managing billing processes and invoicing for utility services, while the Customer Service Representative handles customer inquiries and support. Both roles require strong communication skills and familiarity with billing or customer management systems, but their primary responsibilities differ significantly.

What are the most commonly searched types of Utility Billing jobs in Indiana?

The most popular types of Utility Billing jobs in Indiana are:

What cities in Indiana are hiring for Utility Billing Coordinator jobs?

Cities in Indiana with the most Utility Billing Coordinator job openings:

Utility Billing Coordinator jobs near you

Manager, Utility Billing

SPG Administrative Svcs. Ptr.

Indianapolis, IN • On-site

Full-time

Posted 12 hours ago

Posted today

Job description

Job Location:

Corporate Indianapolis

PRIMARY PURPOSE:

This position manages and reviews the generation of information required to bill tenants in an accurate and timely manner for their fair share of utility and landlord provided services use, while maximizing the return to Simon Property Group, complying with legislative and regulatory rules governing the redistribution of utilities, and minimizing the number and financial impact or charge adjustments for tenants.

PRINCIPAL RESPONSIBILITIES:

General

  • Develops and manages relationships with internal contacts and key tenants with respect to tenant charges activities.
  • Develops and maintains analytical, statistical and financial reports and benchmarks to measure key performance indicators and prioritize tenant charges activities.
  • Manages and develops direct reports to meet goals and objectives.
  • Assigns review and approve adjustment related work to the Assistant Manager.
  • Reviews work quantity and quality for performance measurements.
  • General supervision and problem solving for Tenant billing Group.
  • Training of Utility Specialists in skills/tasks necessary to achieve goals.

Data Management

  • Manages the development and maintenance of utility rate libraries to calculate tenant electric, water and gas charges in accordance with lease language.
  • Manages the retrieval and validation of information from the metering, audit, and utility charges databases for the purposes of tenant energy charge estimation and calculation.
  • Ensures accuracy and manages maintenance of data necessary for calculation of required financial reporting.
  • Coordinates the planning and implementation of energy audits with the Manager, Metering, including budget recommendations.

Charge Calculations

  • Manages the analysis of metering information, audit data, and utility charges to establish property cost allocations between common area maintenance, energy redistribution, central plant services, and non-CAM charges.
  • Manages interactions with field operations, lease accounting and tenant coordination to estimate utility escrows for new tenants and calculate final charges for closings.
  • Manages the validation of tenant charge calculations by third parties.
  • Monitors and ensures that tenants are billed in a timely and accurate manner for their fair share of utility and landlord provided services use, while maximizing the return to Simon Property Group, complying with legislative and regulatory rules governing the redistribution of utilities, and minimizing the number and financial impact or charge adjustments for tenants.
  • Reviews and approves tenant/property adjustments, including Redistribution Analysis and Allocations.
  • Reviews margin recommendations for electricity. Approves margin recommendations for water/sewer and natural gas.

Operations

  • Manages Energy Services' assistance to the accounts receivable and lease accounting groups with respect to tenant inquiries.
  • Assists with resolution of accounts receivable energy disputes with national tenants.
  • Ensures the timely provision of information to the accounts receivable and lease accounting groups to help resolve tenant disputes of energy charges.

Systems

  • Represents Energy Billing as the subject matter expert on the processes for estimating, calculating and reconciling tenant charges.
  • Ensures that the update and maintenance of Simon's charge calculation system, including: rate libraries, meter databases, taxation tables, property information, tenant information, property allocation information, estimated usage tables and SIC tables is performed on a timely basis.
MINIMUM QUALIFICATIONS:
  • Bachelor's Degree in Business, Accounting, Finance or related discipline or equivalent experience.
  • Broad experience in the gas and electric regulated and deregulated markets.
  • 3 years hands-on experience with rate calculation engines, billing systems and/or transaction management systems.
  • Minimum of 3 years of supervisory experience.
  • Strong organizational and analytical skills, with a problem-solving mindset and attention to detail.
  • Self-starter with the ability to multi-task and achieve goals with minimal supervision.
  • Strong working knowledge of Word, Excel, Access and Lotus Notes.
  • Strong verbal and written communications skills.

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