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Utility Billing Remote Jobs in Indiana (NOW HIRING)

Hoosier Energy

Billing Analyst - Hybrid Remote

Bloomington, IN · On-site +1

$42.10K - $56.10K/yr

Preferred background with electric utilities, and hands-on working experience with meter data databases such as MV90, MV-WEB, MV-PBS, data collection, metering/communication systems and/or billing ...

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Utility Billing Remote information

What are the key skills and qualifications needed to thrive as a Utility Billing Remote Specialist, and why are they important?

To thrive as a Utility Billing Remote Specialist, you need strong numerical accuracy, attention to detail, and experience with billing processes, often supported by a high school diploma or equivalent. Familiarity with utility billing software (such as Tyler Technologies or Munis), Microsoft Excel, and customer management systems is typically required. Excellent communication, problem-solving abilities, and self-motivation are important soft skills for remote work and customer interactions. These skills and tools ensure accurate billing, timely issue resolution, and effective service delivery in a remote environment.

How does a remote Utility Billing specialist typically collaborate with on-site teams and resolve customer account issues?

As a remote Utility Billing specialist, you’ll frequently interact with on-site colleagues such as customer service representatives, field technicians, and supervisors via email, phone, and collaboration platforms. When resolving customer account issues, you may need to coordinate with these teams to verify meter readings, investigate discrepancies, or facilitate service changes. Clear communication and responsiveness are essential, as you’ll often serve as the liaison between customers and field staff. Regular virtual meetings and shared digital tools help ensure seamless teamwork and accurate billing outcomes.

What is a Utility Billing Remote job?

A Utility Billing Remote job involves managing the billing processes for utility services such as water, electricity, or gas while working remotely. Professionals in this role handle tasks like generating invoices, processing payments, resolving customer billing inquiries, and maintaining customer account records. This position typically requires strong attention to detail, good communication skills, and familiarity with billing software. Remote utility billing specialists often communicate with customers and team members via phone, email, or online platforms. The role enables companies to efficiently manage billing operations while offering employees the flexibility to work from home.

What is the difference between Utility Billing Remote vs Utility Customer Service Representative?

AspectUtility Billing RemoteUtility Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedOffice or call center, on-site or remote
Industry UsageBilling, finance, utility companiesUtility companies, customer support roles
Job FocusProcessing utility bills, payments, account managementAssisting customers, resolving billing issues, inquiries

Utility Billing Remote primarily involves managing billing processes and payments remotely, while Utility Customer Service Representatives focus on assisting customers with inquiries and issues, often in a call center environment. Both roles require customer service skills, but the remote billing position emphasizes administrative tasks and technical proficiency in billing systems.

What are the most commonly searched types of Utility Billing jobs in Indiana? The most popular types of Utility Billing jobs in Indiana are:
What are popular job titles related to Utility Billing Remote jobs in Indiana? For Utility Billing Remote jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Utility Billing Remote jobs in Indiana look for? The top searched job categories for Utility Billing Remote jobs in Indiana are:
What cities in Indiana are hiring for Utility Billing Remote jobs? Cities in Indiana with the most Utility Billing Remote job openings:
Utility Billing Remote jobs near you
Meter Processing Representative (Contract)

Meter Processing Representative (Contract)

Blue Star Partners

Merrillville, IN • On-site, Remote

$20 - $30/hr

Full-time

Posted 2 days ago

Job description

Meter Processing Representative
Location: Merrillville, IN (100% Remote, but must be local to IN or IL)
Contract Duration: 4 months (possible extensions)
Pay Rate: $20-$30/hr
Work Authorization: Must be authorized to work in the U.S. (No sponsorships, F-1, OPT, or other visas)
Position Summary
The Meter Processing Representative supports utility billing and meter reading operations by processing meter data, maintaining routes and schedules, coordinating with meter readers, and ensuring accurate customer billing. This role requires strong attention to detail, customer service skills, and proficiency with data entry and Excel-based reporting systems.
Qualifications
  • High school diploma or equivalent required
  • Successful completion of applicable Customer Service Representative (CSR) training
  • Strong computer skills, including Excel and standard office equipment (calculator, copier, fax, etc.)
  • Ability to quickly learn and apply knowledge of:
    • Utility rates and billing codes
    • Service classifications
    • Collection and shut-off policies
  • Ability to communicate effectively and courteously with both internal teams and external customers
  • Strong organizational, multitasking, and clerical skills

Key Responsibilities
Meter & Billing Operations
  • Prepare and enter transactions to initiate or correct customer billing
  • Perform data entry for name changes, rereads, and billing adjustments
  • Review customer billing history to support accurate corrections
  • Process and verify meter readings transferred via electronic meter reading systems
  • Ensure readings interface correctly with the Industrial Billing System

Routing & Scheduling
  • Assign meter reading routes and create schedules for meter readers
  • Assign new and un-routed meters to appropriate CIS routes
  • Create new routes and enter district reroutes into CIS as required
  • Schedule, assign, and dispatch meter reading orders

Customer & Field Support
  • Schedule customer appointments for meter readings
  • Provide phone support to meter readers
  • Operate call direction telephone systems
  • Generate SONR (Shut-Off No Read) notification letters and respond to customer correspondence

Reporting & Administration
  • Run and work assigned reports using existing or new systems
  • Maintain departmental records (electronic and hard copy)
  • Perform clerical duties including typing, filing, mail handling, and message routing

Leadership & Compliance
  • Assist in training new or existing employees
  • Provide direction to one or two assisting employees as needed
  • Follow client's procedures, safety rules, and operational practices
  • Report irregularities or abnormal conditions promptly
  • Perform related or lower-level duties as workload requires

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