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Utility Billing Manager Jobs in Indiana (NOW HIRING)

MasTec Inc

Project Manager

Monticello, IN · On-site

Collaborating and maintaining close relationships with utility customers. This position is ... Responsible for subcontract invoice approval and client billing * Identify, mitigate, and resolve ...

Harris

Utility billing knowledge. * Financial/Accounting knowledge. * Previous project management. * Knowledge of relational databases and relational database applications. * Knowledge of SQL Server, SQL ...

Harris

Utility billing knowledge. * Financial/Accounting knowledge. * Previous project management. * Knowledge of relational databases and relational database applications. * Knowledge of SQL Server, SQL ...

IvyTech

Energy Audit Intern

Valparaiso, IN · On-site

$14.75 - $19/hr

Analyze utility bills and energy consumption patterns * Support the preparation of energy audit ... Management, Sustainability, Architecture, or a related field * Basic understanding of energy ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Indiana? The most popular types of Utility Billing jobs in Indiana are:
What are popular job titles related to Utility Billing Manager jobs in Indiana? For Utility Billing Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in Indiana look for? The top searched job categories for Utility Billing Manager jobs in Indiana are:
What cities in Indiana are hiring for Utility Billing Manager jobs? Cities in Indiana with the most Utility Billing Manager job openings:
Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Project Manager

MasTec Inc

Monticello, IN • On-site

Full-time

Re-posted 5 days ago

MasTec rating

7.4

Company rating: 7.4 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

36th of 80 rated construction

Job description

Overview
Job Position Title: Project Manager
Job Description Summary:
The Project Manager is directly responsible for all safety, financial, operations and administrative functions on high voltage utility projects. The Project manager will plan and execute the life cycle of a large-scale linear projects. They will develop procedures and practices contingent on customer and internal requirements, hiring, developing, and managing of the project team, coordinate with construction managers, schedulers, and subcontractors. This project management position requires extensive involvement and leadership for the project team. Collaborating and maintaining close relationships with utility customers. This position is ultimately responsible for the project's progress and success.
Responsibilities
Essential Duties and Responsibilities:
Project Proposal
  • Define and understand project scope
  • Identify and supply deliverables
  • Assist Business development on defining project resource requirements; subcontractor or internal
  • Responsible for subcontractor bid packages, communications and transmittals
  • Responsible for pricing sheet assembly and completion
  • Manager proposal schedule

Project Initiation
  • Responsible for understanding complete project scope and contract
  • Manage subcontractor selection, notification and possible re-pricing
  • Schedule and execute project kick-off meetings with client and subcontractors

Project Execution
  • Develop and manage project team, assigning and coordinating team member roles and responsibilities.
  • Develop and maintain project schedule, ensuring achievement of critical milestone dates
  • Oversee the successful management of labor and capital resources.
  • Plan/Participating in weekly progress and strategic planning meetings between clients and project team members.
  • Maintain and control assigned project budgets and margins
  • Responsible for subcontract invoice approval and client billing
  • Identify, mitigate, and resolve project issues and/or concerns.
  • Assure safety policies, procedures, and standards are met, or exceeded.
  • Manage project scope by assuring changes and/or change orders are appropriately documented and executed
  • Communicating and reporting project updates, metrics, and overall performance to Project Sponsors.
  • Oversee QA/QC of Engineering and Procurement deliverables as possible

Project Closeout
  • Complete all change order activity for both the client and subcontractors
  • Verify all material has been delivered, invoicing complete and payments made
  • Verify all project P.O.s are executed and closed-out
  • Testing and commissioning documentation is complete, reviewed and transmitted to client
  • Engineering as-built drawings and drawing revisions are complete and transmitted to client
  • All ECS project QA/QC documents are complete to include transfer of custody
  • Final customer billing to include retention
  • Complete ECS substation closeout document
  • Achieve project file

Additional responsibilities:
  • Commitment to stringent industry safety regulations.
  • Creation, management, and reporting of resource plans and performance data.
  • Measure, monitor, and report project financials including forecasts and cash flow.
  • Adherence to project deliverables and contractual obligations.
  • Schedule Management - Analyzing critical path, float, delays, and acceleration if required.
  • Documentation of all project activities and communication.
  • Contract interpretation/dispute resolution.
  • Interfacing with client representatives regarding the project's progress and challenges.
  • Provide technical support for construction, including participation in construction planning.
  • Facilitate and coordinate project related conferences.
  • Support business development and other areas of Substation Services as directed
  • Mentor Assistant Project Management resources

Qualifications
Education and/or Work Experience:
  • Prior experience with managing contracted work with Municipal and/or Investor Owned Utilities required.
  • Thorough understanding of utility industry practices/standards, operations, contract management with emphasis on power projects required.

Skills & Abilities:
  • Must be able to accurately process written documentation, perform duties in a timely manner, be highly organized, and able to interface with personnel at all levels.
  • Proficient understanding of Project Controls, Earned Value Management and Risk Management desirable.
  • Extensive proficiency with Microsoft programs

What MasTec employees say

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