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Utility Billing Manager Jobs in Florida (NOW HIRING)

City of Sunrise

$95K - $134K/yr

Manages and maintains third-party software integrations, ensuring seamless interoperability with ... utility billing systems and experience with various computer applications and software, including ...

Chesapeake Utilities

Customer Billing Rep II

Jacksonville, FL · On-site

$15.75 - $20.50/hr

... service, utility billing processes, and financial/accounting workflows. * Strong organizational, interpersonal, mathematical, analytical, and problem solving skills to manage a variety of ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Florida? The most popular types of Utility Billing jobs in Florida are:
What are popular job titles related to Utility Billing Manager jobs in Florida? For Utility Billing Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in Florida look for? The top searched job categories for Utility Billing Manager jobs in Florida are:
What cities in Florida are hiring for Utility Billing Manager jobs? Cities in Florida with the most Utility Billing Manager job openings:
Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Utility Billing Specialist

City of Hallandale Beach

Hallandale, FL • On-site

$44K - $74K/yr

Full-time

Posted 28 days ago

Job description

WORK OBJECTIVE Performs lead worker, technical, and analytical work coordinating the department's customer service and utilities operations for water, sanitation, sewer, stormwater and parking meter services. Primary service areas include water meter and sanitation accounts maintenance, accurate and timely billing operations, permit verifications for new installations and demolitions, parking revenue management and liens processing. Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment.

To view full job description, please click on the job title: Utility Billing Specialist MINIMUM QUALIFICATIONS High school diploma or GED; supplemented by three or more years directly related and progressively responsible experience in utility billing and customer service functions; or an equivalent combination of education, certification, training and/or experience. Must have National Incident Management System (NIMS) certification (level to be determined by job classification requirements) or obtain within one year of employment. In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.

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