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Utility Billing Manager Jobs in California (NOW HIRING)

Robert Half

Billing Specialist

Rancho Murieta, CA · On-site

$33 - $37/hr

Manage utility billing activities by preparing charges, reviewing account details, and ensuring customer statements are processed accurately and on time. * Provide in-person and front-counter service ...

New

City of Hesperia

Customer Service Supervisor

Hesperia, CA · On-site

$7.6K - $9.2K/mo

Join the City of Hesperia's Utility Billing Division as an Customer Service Supervisor and be part of a team driven by service, integrity, innovation, and efficiency. Help us create a safe, thriving ...

City of Gilroy

Accounting Assistant I (Part-Time)

Gilroy, CA · On-site

$28.11 - $34.44/hr

... utility billing processes and account management. QUALIFICATIONS: Any combination of training and experience equivalent to High School graduation or G.E.D and two years of experience in accounting ...

Centstone

SAP IS-U/ FICA Expert

San Francisco, CA · On-site

... utility billing, customer service, and finance operations. This position plays a key role in ... Manage payment processing activities, including payment lots, payment runs, and bank ...

City of Davis, CA

Senior Finance Assistant

Davis, CA · On-site

$62K - $76K/yr

SUPERVISION RECEIVED AND EXERCISED Receives direction from assigned supervisory or management ... Processes, prints, and mails utility billings; receives, processes, and posts payments and issues ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in California? The most popular types of Utility Billing jobs in California are:
What are popular job titles related to Utility Billing Manager jobs in California? For Utility Billing Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in California look for? The top searched job categories for Utility Billing Manager jobs in California are:
What cities in California are hiring for Utility Billing Manager jobs? Cities in California with the most Utility Billing Manager job openings:
Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% In-person job distribution.

Billing Specialist

Robert Half

Rancho Murieta, CA • On-site

$33 - $37/hr

Temporary

Posted 2 days ago

New

Job description

We are looking for a Billing Specialist to join a contract assignment supporting utility billing operations in California. This onsite contract position is ideal for someone who can combine accurate financial processing with responsive customer support in a public-facing environment. The person in this role will manage billing-related activities, assist customers with account questions, and help maintain reliable records and payment tracking from day one.
Responsibilities:
• Manage utility billing activities by preparing charges, reviewing account details, and ensuring customer statements are processed accurately and on time.
• Provide in-person and front-counter service by accepting payments, completing service-related forms, and explaining billing information clearly to customers.
• Respond to customer inquiries regarding account balances, usage activity, and service requests through clear and timely communication.
• Investigate account issues and transaction discrepancies, then take appropriate steps to resolve concerns or recommend corrective action.
• Generate and review billing, payment, and account reports to support daily reconciliation and accurate financial recordkeeping.
• Maintain organized financial and statistical records related to cashiering, receivables, customer accounts, and utility billing transactions.
• Receive, balance, and post cash and check payments while helping ensure daily receipts are properly documented and reconciled.
• Support collection efforts by coordinating follow-up on outstanding balances and assisting with payment arrangement processes.
• Prepare write-off documentation and related account adjustments in accordance with established procedures.• Prior experience in utility billing or a closely related billing environment.
• Working knowledge of accounts receivable processes, payment posting, and billing documentation.
• Experience handling customer payments, billing statements, and account-related questions with accuracy and professionalism.
• Familiarity with billing systems and computerized billing tools.
• Ability to research discrepancies, resolve account issues, and support light collections activity.
• Strong customer service and communication skills for both in-person and written interactions.
• Solid attention to detail with the ability to maintain accurate financial and statistical records.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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