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Utility Billing Assistant Jobs in California (NOW HIRING)

Robert Half

Billing Specialist

Rancho Murieta, CA · On-site

$33 - $37/hr

... assist customers with account questions, and help maintain reliable records and payment tracking from day one. Responsibilities: * Manage utility billing activities by preparing charges, reviewing ...

CERES

Billing Support Specialist

Cameron Park, CA

$22 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

Our goal is to continue strategizing with large utility companies and agencies to better secure the ... Monitor invoice status and assist in resolving discrepancies, rejections, or client inquiries.

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Utility Billing Assistant information

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.
What are the most commonly searched types of Utility Billing jobs in California? The most popular types of Utility Billing jobs in California are:
What cities in California are hiring for Utility Billing Assistant jobs? Cities in California with the most Utility Billing Assistant job openings:
Utility Billing Assistant jobs near you

Billing Specialist

Robert Half

Rancho Murieta, CA • On-site

$33 - $37/hr

Temporary

Posted 5 days ago

Job description

We are looking for a Billing Specialist to join a contract assignment supporting utility billing operations in California. This onsite contract position is ideal for someone who can combine accurate financial processing with responsive customer support in a public-facing environment. The person in this role will manage billing-related activities, assist customers with account questions, and help maintain reliable records and payment tracking from day one.
Responsibilities:
• Manage utility billing activities by preparing charges, reviewing account details, and ensuring customer statements are processed accurately and on time.
• Provide in-person and front-counter service by accepting payments, completing service-related forms, and explaining billing information clearly to customers.
• Respond to customer inquiries regarding account balances, usage activity, and service requests through clear and timely communication.
• Investigate account issues and transaction discrepancies, then take appropriate steps to resolve concerns or recommend corrective action.
• Generate and review billing, payment, and account reports to support daily reconciliation and accurate financial recordkeeping.
• Maintain organized financial and statistical records related to cashiering, receivables, customer accounts, and utility billing transactions.
• Receive, balance, and post cash and check payments while helping ensure daily receipts are properly documented and reconciled.
• Support collection efforts by coordinating follow-up on outstanding balances and assisting with payment arrangement processes.
• Prepare write-off documentation and related account adjustments in accordance with established procedures.• Prior experience in utility billing or a closely related billing environment.
• Working knowledge of accounts receivable processes, payment posting, and billing documentation.
• Experience handling customer payments, billing statements, and account-related questions with accuracy and professionalism.
• Familiarity with billing systems and computerized billing tools.
• Ability to research discrepancies, resolve account issues, and support light collections activity.
• Strong customer service and communication skills for both in-person and written interactions.
• Solid attention to detail with the ability to maintain accurate financial and statistical records.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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