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Utility Billing Supervisor Jobs (NOW HIRING)

City of Longview

Utility Billing Supervisor

Longview, TX · On-site

$49K/yr

Description The Utility Billing Operations Supervisor is responsible for managing the daily operations of billing, collections, dispatch, and customer service activities within the Utility Billing ...

City of Belleview

Utility Billing Manager

Belleview, FL · On-site

$48K - $74K/yr

Summary This is a responsible supervisory and administrative position overseeing the City's utility billing operations and customer service functions. The Utility Billing Manager is responsible for ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer ... SUPERVISORY CONTROLS The Finance Officer assigns work in terms of general instructions. The ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer ... SUPERVISORY CONTROLS The Finance Officer assigns work in terms of general instructions. The ...

Flagger Force, LLC

Billing Supervisor

Hummelstown, PA · On-site

Overview The Billing Supervisor provides full oversight of the order-to-cash process, ensuring ... Serve as a secondary contact for key utility clients, joining client KPI or escalation calls to ...

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All JobsUtility Billing Supervisor Jobs

Utility Billing Supervisor information

See salary details

$38K

$75.5K

$123K

How much do utility billing supervisor jobs pay per year?

As of Jul 11, 2026, the average yearly pay for utility billing supervisor in the United States is $75,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What does a Utility Billing Supervisor do?

A Utility Billing Supervisor oversees the billing processes for utility services such as water, electricity, or gas. They manage a team responsible for preparing and distributing customer bills, handling account inquiries, and ensuring accurate meter readings and data entry. Additionally, they monitor compliance with regulations, resolve billing disputes, and implement improvements to billing procedures. The role also involves training staff, generating reports, and collaborating with other departments to ensure customer satisfaction.

What is the difference between Utility Billing Supervisor vs Utility Clerk?

AspectUtility Billing SupervisorUtility Clerk
CredentialsHigh school diploma; experience in billing or utility operationsHigh school diploma or equivalent; basic clerical skills
Work EnvironmentSupervisory role overseeing billing staff and processesAdministrative role handling customer accounts and data entry
Employer & Industry UsageMunicipalities, utility companies, government agenciesUtility departments, customer service centers
Common Search & ComparisonUtility Billing Supervisor vs Utility Clerk

The Utility Billing Supervisor oversees billing operations, manages staff, and ensures accurate invoicing, while the Utility Clerk handles day-to-day customer account processing and data entry. Both roles are essential in utility services but differ mainly in responsibility level and scope of supervision.

What are some common challenges faced by Utility Billing Supervisors, and how are they typically addressed?

Utility Billing Supervisors often encounter challenges such as handling billing discrepancies, managing high volumes of customer inquiries, and ensuring timely and accurate billing cycles. Addressing these issues requires strong organizational skills, attention to detail, and effective communication with both team members and customers. Supervisors typically implement robust quality control processes, provide ongoing staff training, and utilize billing software to streamline operations and reduce errors. Collaborating closely with IT, finance, and customer service teams is also essential to resolve issues efficiently and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a Utility Billing Supervisor, and why are they important?

To thrive as a Utility Billing Supervisor, you need expertise in utility billing processes, strong analytical skills, and experience with accounting or finance, often supported by a relevant degree or equivalent experience. Familiarity with utility billing software (such as Munis or Tyler), spreadsheet tools, and data management systems is typically required. Outstanding leadership, attention to detail, and effective communication help manage teams and resolve customer inquiries efficiently. These skills ensure accurate billing, regulatory compliance, and high-quality service for both the utility organization and its customers.
More about Utility Billing Supervisor jobs
Who are the top companies hiring for Utility Billing Supervisor jobs? The top employers for Utility Billing Supervisor jobs are:
What states have the most Utility Billing Supervisor jobs? States with the most job openings for Utility Billing Supervisor jobs include:
What job categories do people searching Utility Billing Supervisor jobs look for? The top searched job categories for Utility Billing Supervisor jobs are:
Utility Billing Supervisor jobs near you
Infographic showing various Utility Billing Supervisor job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $75,505 per year, or $36.3 per hour.

Utility Billing Supervisor

City of Longview, TX

Longview, TX • On-site

$49K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Job description

Salary : $49,431.72 Annually
Location : Longview, TX
Job Type: Full-Time
Job Number: 2025-316
Department: Financial Services
Division: Utilities
Opening Date: 06/01/2026
Description
The Utility Billing Operations Supervisor is responsible for managing the daily operations of billing, collections, dispatch, and customer service activities within the Utility Billing Division. This role ensures efficient workflow, staff supervision, and system integration while maintaining compliance with City policies and delivering high-quality customer service.
Examples of Duties
Supervise daily billing, collections, and dispatch operations. Oversee and maintain integration between CIS, AMR, and other City software systems. Coordinate system upgrades, testing, and training with Information Services (IS) and staff. Train, evaluate, and support Utility Billing personnel (excluding cash application duties). Respond to customer inquiries and complaints; investigate billing issues and coordinate emergency responses. Develop and implement procedures for quality control and compliance auditing. Support strategic planning and system enhancements in collaboration with Utility Billing management and IS. Monitor delinquent accounts and authorize late fees, service disconnections, and account adjustments. Manage customer account activities, including setups, closures, transfers, and payment arrangements. Prepare and process reports, reconciliations, letters, forms, and notices. Maintain payroll records, leave balances, and timesheets for department staff. Coordinate maintenance of office systems, phones, and security equipment. Oversee end-of-month processing, delinquent tracking, and reporting metrics. Performs other related duties as assigned or required.
Minimum Requirements
Bachelor's Degree in Computer Science, Computer Information Systems, Business Administration or related field, and three years experience in project management/computer-based systems, preferably with billing systems, including one year supervisory experience; OR an equivalent combination of education and experience.Must possess a valid Texas Driver's License.
Physical Demands/Work Environment
Work is performed in a standard office environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 10 pounds. Exposure to potentially irate members of the public is involved.
All full-time employees receive:
15 vacation days
11 paid holidays
15 sick days
Emergency Leave
Longevity Pay
Retirement Plan
Employees participate in the Texas Municipal Retirement System. with a two to one match.
Insurance
Medical, dental, and life insurance is offered.
Cafeteria Plan
Free Employee Health Clinic
Tuition and Certification Reimbursement
The City of Longview offers 100% reimbursement of approved college tuition and required fees (excluding books) to employees involved in occupation related courses on a degree plan.

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