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Utility Billing Supervisor Jobs (NOW HIRING)

City of Durham, NC

Utility Billing Supervisor

Durham, NC · On-site +1

$58K - $90K/yr

... billing, and payment issues through research and application of City policies and procedures ... Supervises Utility Business Services staff by planning and assigning work; monitoring performance ...

City of Durham

Utility Billing Supervisor

Durham, NC · On-site +1

$58K - $90K/yr

... billing, and payment issues through research and application of City policies and procedures ... Duties/Responsibilities Supervises Utility Business Services staff by planning and assigning work ...

City of Hillsboro, TX

Utility Billing Supervisor

TX · On-site

$50K/yr

Utility Billing Opening Date: 08/14/2026 General Statement of Duties This is a responsible supervisory position. Duties include performing or overseeing the following: billing; receiving and ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer ... SUPERVISORY CONTROLS The Finance Officer assigns work in terms of general instructions. The ...

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position performs the utility billing functions as well as playing a key role in customer ... SUPERVISORY CONTROLS The Finance Officer assigns work in terms of general instructions. The ...

Town Of Pecos City

Utility Billing Clerk I

Pecos, TX · On-site

$35K - $49K/yr

SUPERVISION RECEIVEDReports to the Utility Billing Supervisor.SUPERVISION EXERCISEDExercises autonomy and sound judgement over tasks as assigned.ESSENTIAL DUTIES AND RESPONSIBILITIESDuties include ...

Town Of Pecos City

Utility Billing Clerk I

Pecos, TX · On-site

$18 - $23/hr

SUPERVISION RECEIVED Reports to the Utility Billing Supervisor. SUPERVISION EXERCISED Exercises autonomy and sound judgement over tasks as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties ...

Town Of Pecos City

Utility Billing Clerk I

Pecos, TX · On-site

$35K - $49K/yr

SUPERVISION RECEIVED Reports to the Utility Billing Supervisor. SUPERVISION EXERCISED Exercises autonomy and sound judgement over tasks as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties ...

Village of Ruidoso

Utility Billing Clerk

Ruidoso, NM · On-site

$33K - $38K/yr

This position must be able to adapt to flexible work schedule as established by supervisor. This ... Provides information and answers questions regarding utility billing. Sorts, reviews, and verifies ...

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Utility Billing Supervisor information

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$38K

$75.5K

$123K

How much do utility billing supervisor jobs pay per year?

As of Aug 21, 2026, the average yearly pay for utility billing supervisor in the United States is $75,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What does a utility billing supervisor do?

A Utility Billing Supervisor oversees the billing processes for utility services such as water, electricity, or gas. They manage a team responsible for preparing and distributing customer bills, handling account inquiries, and ensuring accurate meter readings and data entry. Additionally, they monitor compliance with regulations, resolve billing disputes, and implement improvements to billing procedures. The role also involves training staff, generating reports, and collaborating with other departments to ensure customer satisfaction.

What are some common challenges faced by utility billing supervisors, and how are they typically addressed?

Utility Billing Supervisors often encounter challenges such as handling billing discrepancies, managing high volumes of customer inquiries, and ensuring timely and accurate billing cycles. Addressing these issues requires strong organizational skills, attention to detail, and effective communication with both team members and customers. Supervisors typically implement robust quality control processes, provide ongoing staff training, and utilize billing software to streamline operations and reduce errors. Collaborating closely with IT, finance, and customer service teams is also essential to resolve issues efficiently and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing supervisor, and why are they important?

To thrive as a Utility Billing Supervisor, you need expertise in utility billing processes, strong analytical skills, and experience with accounting or finance, often supported by a relevant degree or equivalent experience. Familiarity with utility billing software (such as Munis or Tyler), spreadsheet tools, and data management systems is typically required. Outstanding leadership, attention to detail, and effective communication help manage teams and resolve customer inquiries efficiently. These skills ensure accurate billing, regulatory compliance, and high-quality service for both the utility organization and its customers.

What is the difference between Utility Billing Supervisor vs Utility Clerk?

AspectUtility Billing SupervisorUtility Clerk
CredentialsHigh school diploma; experience in billing or utility operationsHigh school diploma or equivalent; basic clerical skills
Work EnvironmentSupervisory role overseeing billing staff and processesAdministrative role handling customer accounts and data entry
Employer & Industry UsageMunicipalities, utility companies, government agenciesUtility departments, customer service centers
Common Search & ComparisonUtility Billing Supervisor vs Utility Clerk

The Utility Billing Supervisor oversees billing operations, manages staff, and ensures accurate invoicing, while the Utility Clerk handles day-to-day customer account processing and data entry. Both roles are essential in utility services but differ mainly in responsibility level and scope of supervision.

More about Utility Billing Supervisor jobs

Who are the top companies hiring for Utility Billing Supervisor jobs?

The top employers for Utility Billing Supervisor jobs are:

What states have the most Utility Billing Supervisor jobs?

States with the most job openings for Utility Billing Supervisor jobs include:

What job categories do people searching Utility Billing Supervisor jobs look for?

The top searched job categories for Utility Billing Supervisor jobs are:

Utility Billing Supervisor jobs near you
Infographic showing various Utility Billing Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $75,505 per year, or $36.3 per hour.

Utility Billing Supervisor

City of Durham, NC

Durham, NC • On-site, Remote

$58K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Salary : $58,373.00 - $90,551.00 Annually
Location : 1600 Mist Lake Dr., Durham, NC
Job Type: Full time with benefits
Remote Employment: Flexible/Hybrid
Job Number: 26-06076
Department: Water Management
Opening Date: 08/17/2026
Closing Date: 8/31/2026 11:59 PM Eastern
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $58,373. -$64,356
Hours: 8:30 am -5:00 pm
More than 300 talented, dedicated employees in the City of Durham's work to keep safe drinking water flowing throughout the city and manage wastewater effectively. We lead long-term water and wastewater planning and infrastructure development, regularly treat and test systems for environmental compliance, and engage the public in water conservation to ensure all our customers have clean, safe water every time they turn on the tap. If you share our passion for managing vital water resources, bring your skills and talent to Durham!
Due to promotion, the Department of Water Management is seeking a responsible and enthusiastic professional with a strong work ethic, proven leadership skills, and a collaborative approach to join our fast-paced Utility Business Services team in a supervisory role. This highly visible position is responsible for supervising staff who perform a variety of customer service, cashiering, and payment processing functions, including researching and resolving payment discrepancies. The position also partners with Meter Services and other internal teams to support activities related to the connection and disconnection of water services. Key responsibilities include monitoring procedures and workflows; coordinating staff schedules and assignments; resolving escalated customer, billing, and payment issues through research and application of City policies and procedures; conducting performance evaluations and addressing employee relations matters; preparing productivity and operational reports; and monitoring the quality, accuracy, and quantity of work performed by assigned staff.
Duties/Responsibilities
  • Supervises Utility Business Services staff by planning and assigning work; monitoring performance and productivity; participating in interviewing and hiring; and providing training, coaching, and performance feedback.
  • Provides staff training and development through orientation, on-the-job training, skills evaluations, mentoring, and individual development plans.
  • Oversees daily Utility Business Services operations, including billing and payment research, account modifications, financial adjustments, and other billing transactions; develops and implements procedures and ensures compliance with applicable policies, standards, and regulations.
  • Serves as an escalation point for complex or sensitive customer and staff issues; investigates billing and payment disputes, reviews account activity, processes or approves appropriate adjustments, and communicates resolutions.
  • Supports customer service operations by identifying opportunities to improve policies, procedures, workflows, and service delivery and collaborating with internal departments and external partners.
  • Prepares and maintains operational reports and records, including productivity reports, meeting documentation, databases, and other required records; reviews information and staff work for accuracy, completeness, and compliance.
  • Develops operational and budgetary recommendations and assists with implementing improvements to support departmental goals.
  • Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience
  • Associate's degree in business administration, accounting, or a related field
  • Three years of billing experience
  • Supervisory experience

Additional Preferred Skills
  • Valid, unrestricted, North Carolina driver's license "or" if you currently have another state driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire.
  • 5+ years' billing experience
  • 3+ year's supervisory experience
  • Minimum of three (3) years of experience in cashiering or cashiering operations.
  • Intermediate to advanced experience with CCS Oracle
  • Intermediate experience with Cisco Finesse
  • Advanced Microsoft Office skills

Benefits - General Full-Time Employees
  • 12-13 paid holidays per year
  • 13 standard work days of vacation per year
  • 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
  • 2 weeks paid military leave per year
  • Medical, dental, vision, and supplemental life insurance plans
  • State and City retirement plans
  • Short and long term disability plans
  • Paid temporary disability leave for specified conditions
  • City contribution of 13.6% into the N.C. State Retirement System
  • Paid funeral leave
  • Employee Assistance Program - personal and family counseling
  • Paid life insurance equal to annual salary
  • 48 hours for volunteer work each year*
  • 4 hours parental leave each year
  • Workman's Compensation Insurance
  • 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan effective first day of the month following date of hire
  • Health insurance effective first day of the month following date of hire
  • Dental and life insurance, after one year of service
  • Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01
Where did you first hear about this opportunity?
  • City of Durham Website
  • Walk in
  • Job fair
  • Employee referral
  • Professional organization ***Please list the organization in "other" box below***
  • Internet posting ***Please list the specific web site in the "other" box below***
  • Craig's List
  • Facebook
  • LinkedIn
  • GlassDoor
  • governmentjobs.com
  • Monster.com
  • Indeed.com
  • Employment Security Commission
  • Magazine/Newspaper
  • Other

02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
  • Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
  • High School Diploma or Equivalent (GED, HiSET, TASC)
  • Associates Degree
  • Bachelor's Degree
  • Master's Degree
  • PhD or Juris Doctorate

04
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
  • I have a valid, unrestricted NC driver's license.
  • I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
  • I do not have a valid, unrestricted driver's license.

05
How many years of billing experience do you have?
  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 3 years related experience
  • 3 years but less than 7 years related experience
  • 7 or more years related experience

06
How many years of experience do you have in a supervisory/management capacity?
  • No supervisory experience
  • Some supervisory experience but less than 1 year
  • 1 year experience but less than 3 years
  • 3 years experience but less than 7 years
  • 7 or more years supervisory experience

07
How many years of cashiering or cashiering operations experience do you have?
  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 3 years of related experience
  • 3 years but less than 7 years of related experience
  • 7 or more years of related experience

08
How would you rate your experience level with Oracle?
  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

09
How would you rate your experience with Cisco Finesse?
  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

10
How would you rate your experience level with MS Office applications (such as Outlook, Excel, Word, Teams etc.)?
  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

Required Question

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