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Utility Billing Supervisor Jobs (NOW HIRING)

Benderson

Billing Analyst

Buffalo, NY · On-site

$23 - $27/hr

Analyze and apply appropriate utility billings (Sub-metered & direct charge back), liability & fire ... May assist Real Estate Tax Billing Supervisor in preparation of tax bills. * Communicate with lease ...

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Utility Billing Supervisor information

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$38K

$75.5K

$123K

How much do utility billing supervisor jobs pay per year?

As of Aug 21, 2026, the average yearly pay for utility billing supervisor in the United States is $75,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What does a utility billing supervisor do?

A Utility Billing Supervisor oversees the billing processes for utility services such as water, electricity, or gas. They manage a team responsible for preparing and distributing customer bills, handling account inquiries, and ensuring accurate meter readings and data entry. Additionally, they monitor compliance with regulations, resolve billing disputes, and implement improvements to billing procedures. The role also involves training staff, generating reports, and collaborating with other departments to ensure customer satisfaction.

What are some common challenges faced by utility billing supervisors, and how are they typically addressed?

Utility Billing Supervisors often encounter challenges such as handling billing discrepancies, managing high volumes of customer inquiries, and ensuring timely and accurate billing cycles. Addressing these issues requires strong organizational skills, attention to detail, and effective communication with both team members and customers. Supervisors typically implement robust quality control processes, provide ongoing staff training, and utilize billing software to streamline operations and reduce errors. Collaborating closely with IT, finance, and customer service teams is also essential to resolve issues efficiently and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing supervisor, and why are they important?

To thrive as a Utility Billing Supervisor, you need expertise in utility billing processes, strong analytical skills, and experience with accounting or finance, often supported by a relevant degree or equivalent experience. Familiarity with utility billing software (such as Munis or Tyler), spreadsheet tools, and data management systems is typically required. Outstanding leadership, attention to detail, and effective communication help manage teams and resolve customer inquiries efficiently. These skills ensure accurate billing, regulatory compliance, and high-quality service for both the utility organization and its customers.

What is the difference between Utility Billing Supervisor vs Utility Clerk?

AspectUtility Billing SupervisorUtility Clerk
CredentialsHigh school diploma; experience in billing or utility operationsHigh school diploma or equivalent; basic clerical skills
Work EnvironmentSupervisory role overseeing billing staff and processesAdministrative role handling customer accounts and data entry
Employer & Industry UsageMunicipalities, utility companies, government agenciesUtility departments, customer service centers
Common Search & ComparisonUtility Billing Supervisor vs Utility Clerk

The Utility Billing Supervisor oversees billing operations, manages staff, and ensures accurate invoicing, while the Utility Clerk handles day-to-day customer account processing and data entry. Both roles are essential in utility services but differ mainly in responsibility level and scope of supervision.

More about Utility Billing Supervisor jobs

Who are the top companies hiring for Utility Billing Supervisor jobs?

The top employers for Utility Billing Supervisor jobs are:

What states have the most Utility Billing Supervisor jobs?

States with the most job openings for Utility Billing Supervisor jobs include:

What job categories do people searching Utility Billing Supervisor jobs look for?

The top searched job categories for Utility Billing Supervisor jobs are:

Utility Billing Supervisor jobs near you
Infographic showing various Utility Billing Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $75,505 per year, or $36.3 per hour.

Utility Billing Specialist II

City of Leesburg

Leesburg, FL • On-site

$22.87 - $33.48/hr

Full-time

Re-posted yesterday

Job description

Nature of Work The purpose of this class is to provide specialized and responsible clerical work in the application of utility billing procedures. The work detail varies and specific routines must be learned on the job. The employee is expected to perform duties similar to one or more of the following: Reconcile exception reporting, calculate and process adjustments, process cancel/rebills in billing system, process off cycle billing, finals and submit nightly billing.

The employee is required to exercise independent judgment often. Work is performed under minimal supervision. Essential Job Functions Exhibits exceptional knowledge of all rate structures for all services offered; Explains departmental and/or City policies and procedures, applicable rules and regulations to the public via personal contact, telephone conversation or written correspondence; Understands rates or fees, generates work orders and maintains accurate records and files; Oversees Utility Billing Specialist I in reviewing of exception and calculation reports for accuracy; The employee collects data, forms, and other information to support combined utility services account and/or collection processes.

Enters other billing information into computer systems such as rereads, missed reads, or other information; Assists customers with questions or problems; generates work orders and provides other customer support or services. Communications with customers may be in person, email, postal mail, and/or telephone. Identifies and addresses commercial and residential customer service problems; Enters information into computer systems and generates payment and/or billing or reminder documents.

Balance or reconcile transactions and accounts; process balance transfers or credits. Assists other staff or departments with billing and coordinates other accounting transactions between other departments within the City Performs routine office tasks, such as typing, filing, faxing, phoning, and copying. Attends staff meetings to exchange information; attends in-service training and technical or professional classes to improve skills.

Provides assistance and customer service training to co-workers; may fill in for supervisors as assigned. Minimum Requirements Requires a high school diploma or GED. Two (2) years of experience in public or business administration, two (2) years local government administrative experience, four years of clerical and office experience or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities.

Requires one years of Utility Billing experience. Demonstrated experience with word-processing applications (i.e.: Microsoft Word), spreadsheets (i.e. Microsoft Excel)

Experience with HTE NaviLine and/or a multi-departmental finance and accounting system is required. May require occasionally working outside regular business hours. Notary Public may be required.

Must possess a valid Florida driver's license and satisfactory driving record as a condition of initial and continued employment. Special skills or equipment certification may be required.

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