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Utility Billing Supervisor Jobs (NOW HIRING)

City of Yakima, WA

Utility Services Billing Specialist

WA · On-site

$4.10K - $4.93K/mo

In this position, you will manage utility accounts, process billing cycles, resolve customer ... In coordination with the Division Manager, Supervisor, and/or Lead, helps ensure all staff are ...

City of East Point, GA

Billing Coordinator

East Point, GA · On-site

$20.85/hr

Prepares utility bills for mailing by an outside processor on a timely basis; * Responds to and ... Supervisory Controls: This position is under the direct supervision of the Customer Service Manager.

City of Milbank SD

Utility Clerk

Milbank, SD · On-site

$17.42 - $24.22/hr

Operate utility billing software to perform intake and setup from customer utility accounts and ... Supervisory Responsibility * No supervisory duties. Work Environment * Primarily indoor work.

Benderson

Billing Analyst

Buffalo, NY · On-site

$23 - $27/hr

Analyze and apply appropriate utility billings (Sub-metered & direct charge back), liability & fire ... May assist Real Estate Tax Billing Supervisor in preparation of tax bills. * Communicate with lease ...

Benderson

Senior Billing Analyst

Buffalo, NY · On-site

$27 - $32/hr

Analyze and apply appropriate utility billings (Sub-metered & direct charge back), liability & fire ... May assist Real Estate Tax Billing Supervisor in preparation of tax bills. * Communicate with lease ...

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Utility Billing Supervisor information

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$38K

$75.5K

$123K

How much do utility billing supervisor jobs pay per year?

As of May 30, 2026, the average yearly pay for utility billing supervisor in the United States is $75,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Utility Billing Supervisor, and why are they important?

To thrive as a Utility Billing Supervisor, you need expertise in utility billing processes, strong analytical skills, and experience with accounting or finance, often supported by a relevant degree or equivalent experience. Familiarity with utility billing software (such as Munis or Tyler), spreadsheet tools, and data management systems is typically required. Outstanding leadership, attention to detail, and effective communication help manage teams and resolve customer inquiries efficiently. These skills ensure accurate billing, regulatory compliance, and high-quality service for both the utility organization and its customers.

What are some common challenges faced by Utility Billing Supervisors, and how are they typically addressed?

Utility Billing Supervisors often encounter challenges such as handling billing discrepancies, managing high volumes of customer inquiries, and ensuring timely and accurate billing cycles. Addressing these issues requires strong organizational skills, attention to detail, and effective communication with both team members and customers. Supervisors typically implement robust quality control processes, provide ongoing staff training, and utilize billing software to streamline operations and reduce errors. Collaborating closely with IT, finance, and customer service teams is also essential to resolve issues efficiently and maintain customer satisfaction.

What does a Utility Billing Supervisor do?

A Utility Billing Supervisor oversees the billing processes for utility services such as water, electricity, or gas. They manage a team responsible for preparing and distributing customer bills, handling account inquiries, and ensuring accurate meter readings and data entry. Additionally, they monitor compliance with regulations, resolve billing disputes, and implement improvements to billing procedures. The role also involves training staff, generating reports, and collaborating with other departments to ensure customer satisfaction.

What is the difference between Utility Billing Supervisor vs Utility Clerk?

AspectUtility Billing SupervisorUtility Clerk
CredentialsHigh school diploma; experience in billing or utility operationsHigh school diploma or equivalent; basic clerical skills
Work EnvironmentSupervisory role overseeing billing staff and processesAdministrative role handling customer accounts and data entry
Employer & Industry UsageMunicipalities, utility companies, government agenciesUtility departments, customer service centers
Common Search & ComparisonUtility Billing Supervisor vs Utility Clerk

The Utility Billing Supervisor oversees billing operations, manages staff, and ensures accurate invoicing, while the Utility Clerk handles day-to-day customer account processing and data entry. Both roles are essential in utility services but differ mainly in responsibility level and scope of supervision.

More about Utility Billing Supervisor jobs
Who are the top companies hiring for Utility Billing Supervisor jobs? The top employers for Utility Billing Supervisor jobs are:
What states have the most Utility Billing Supervisor jobs? States with the most job openings for Utility Billing Supervisor jobs include:
What job categories do people searching Utility Billing Supervisor jobs look for? The top searched job categories for Utility Billing Supervisor jobs are:
Utility Billing Supervisor jobs near you
Infographic showing various Utility Billing Supervisor job openings in the United States as of May 2026, with employment types broken down into 36% Full Time, 63% Part Time, and 1% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $75,505 per year, or $36.3 per hour.
Public Utilities Billing Supervisor

Public Utilities Billing Supervisor

Sarasota County

Sarasota, FL • On-site

$64.83K - $67.48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Sarasota County rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

515th of 639 rated public administrative organizations

Job description

Department:
Public Utilities
About Our Job
Do you have experience in managing a team in customer billing? As a Public Utilities Billing Supervisor, you will be responsible for overseeing the billing team while conducting audits on the monthly billing of all customers. Apply today to join this growing department.
Job Description:
  • Lead, coach, evaluate, develop, and supervise a staff of financial specialists.
  • Develop performance measures and track and report workload and procedures.
  • Establish SOP's and training documents/manuals for the Billing department.
  • Create, generate, and review daily system reports utilizing current report writing software.
  • Review and Approve billing adjustments to accounts at customer's request per resolutions & department guidelines.
  • Provide back-up support to the Administrative & Customer Service area with billing and customer phone contact.
  • Handle all escalated customer billing issues in person, by phone, and in writing.
  • Work with the technology team to ensure the CIS system is meeting all billing performance requirements.
  • Review and maintain the accuracy of monthly and yearly reconciliation of; septage hauler billing, sewer-only billing from all sources, consumption, and revenue reporting.
  • Assure staff members are meeting daily, weekly, and monthly KPI performance expectations including but not limited to issuing/completing work orders to field crew based on customer or staff requests.
  • Assess all applicable fees to accounts based on fieldwork or other requests and make customer contact on detailed billing issues.
  • Review and submit monthly performance measure tracking and reporting, and perform any monthly account corrections via system-generated reports.
  • Maintain compliance with external department reporting to Clerk Finance per audit requirements and daily IFAS interface information.
  • Conduct and investigate in-depth research of billing anomalies.

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
About You
Minimum Qualifications:
  • Bachelor's degree from an accredited college or university in Building, Construction, or related field.
  • - OR - Two (2) years of associate's degree AND two (2) years of experience in a utility or similar billing environment.
  • - OR - a High School diploma AND four (4) years of related experience in the related field.
  • One year of supervisory experience preferably in a billing/account payable environment.
  • A valid Florida driver's license at the time of hire.

Preferred Qualifications:
  • Utility customer service and utility billing experience.
  • Working knowledge of Windows Outlook, Word, and Excel.
  • Experience working with the Central Square billing software.

About Everything Else
Starting Pay Range: $64,833.60 - $67,475.20/annually, based on experience.
Employee Type:
Regular (Budgeted)
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If you are selected to join our team, please click on this link to review the Required First Day DocumentsYou will need to present the following items on your first day:
1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
  • If your position requires a Florida Driver's License, this must be one of your documents. (Your Florida Driver's License can serve as one of your documents listed in link above - List B Documents.)

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above - List C Documents.)
Benefits:
  • Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!
  • For more information about employee benefits, please click this link or visit SCGov.net for additional information.
  • Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.
  • Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County - Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service - internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

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