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Utility Billing Supervisor Jobs (NOW HIRING)

City of Conroe

Account Representative

Conroe, TX · On-site

$20.17/hr

Work is repetitive and follows well-defined procedures and the general review of the Utility Billing Supervisor. Attendance is an essential job function. Knowledge, Skills and Abilities: * Knowledge ...

City of Conroe

Account Representative

Conroe, TX · On-site

$20.17/hr

Work is repetitive and follows well-defined procedures and the general review of the Utility Billing Supervisor. Attendance is an essential job function. Knowledge, Skills and Abilities: * Knowledge ...

City of Conroe

Account Representative

Conroe, TX · On-site

Work is repetitive and follows well-defined procedures and the general review of the Utility Billing Supervisor. Attendance is an essential job function. Knowledge, Skills and Abilities: * Knowledge ...

City of Globe

Utility Clerk- Water Office

Globe, AZ

$33K - $37K/yr

... billing and coordination of utility and other public works services. Grade 7 SUPERVISION RECEIVED Works daily under the general supervision of the Water Office Supervisor. This position is being ...

Primoris Energy Services Corp

MO

Support the Billing Supervisor with the preparation, review, and processing of client invoices and ... utilities and distribution, and civil infrastructure clients. Primoris is ranked in the top 1% of ...

City of Globe, AZ

Utility Clerk- Water Office

Globe, AZ · On-site

$33K - $37K/yr

... billing and coordination of utility and other public works services. Grade 7 SUPERVISION RECEIVED Works daily under the general supervision of the Water Office Supervisor. This position is being ...

Dycom Industries, Inc.

Billing Specialist

Harleysville, PA · On-site

$18.50 - $25/hr

Hourly Discover a more connected career At Parkside Utility Construction, as a Billing Specialist ... Other duties as required to support the Billing Supervisor What you'll need * To be 18 years of age ...

Primoris

Coordinator I Billing

Balch Springs, TX · On-site

... the Utilities Segment. This role will closely support the Operations Leadership and Project Management team with direct reporting line to the Billing Supervisor. Primary responsibilities include ...

PRIMORIS USA

Coordinator I Billing

Balch Springs, TX · On-site

... the Utilities Segment. This role will closely support the Operations Leadership and Project Management team with direct reporting line to the Billing Supervisor. Primary responsibilities include ...

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All JobsUtility Billing Supervisor Jobs

Utility Billing Supervisor information

See salary details

$38K

$75.5K

$123K

How much do utility billing supervisor jobs pay per year?

As of Jul 13, 2026, the average yearly pay for utility billing supervisor in the United States is $75,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What does a Utility Billing Supervisor do?

A Utility Billing Supervisor oversees the billing processes for utility services such as water, electricity, or gas. They manage a team responsible for preparing and distributing customer bills, handling account inquiries, and ensuring accurate meter readings and data entry. Additionally, they monitor compliance with regulations, resolve billing disputes, and implement improvements to billing procedures. The role also involves training staff, generating reports, and collaborating with other departments to ensure customer satisfaction.

What is the difference between Utility Billing Supervisor vs Utility Clerk?

AspectUtility Billing SupervisorUtility Clerk
CredentialsHigh school diploma; experience in billing or utility operationsHigh school diploma or equivalent; basic clerical skills
Work EnvironmentSupervisory role overseeing billing staff and processesAdministrative role handling customer accounts and data entry
Employer & Industry UsageMunicipalities, utility companies, government agenciesUtility departments, customer service centers
Common Search & ComparisonUtility Billing Supervisor vs Utility Clerk

The Utility Billing Supervisor oversees billing operations, manages staff, and ensures accurate invoicing, while the Utility Clerk handles day-to-day customer account processing and data entry. Both roles are essential in utility services but differ mainly in responsibility level and scope of supervision.

What are some common challenges faced by Utility Billing Supervisors, and how are they typically addressed?

Utility Billing Supervisors often encounter challenges such as handling billing discrepancies, managing high volumes of customer inquiries, and ensuring timely and accurate billing cycles. Addressing these issues requires strong organizational skills, attention to detail, and effective communication with both team members and customers. Supervisors typically implement robust quality control processes, provide ongoing staff training, and utilize billing software to streamline operations and reduce errors. Collaborating closely with IT, finance, and customer service teams is also essential to resolve issues efficiently and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a Utility Billing Supervisor, and why are they important?

To thrive as a Utility Billing Supervisor, you need expertise in utility billing processes, strong analytical skills, and experience with accounting or finance, often supported by a relevant degree or equivalent experience. Familiarity with utility billing software (such as Munis or Tyler), spreadsheet tools, and data management systems is typically required. Outstanding leadership, attention to detail, and effective communication help manage teams and resolve customer inquiries efficiently. These skills ensure accurate billing, regulatory compliance, and high-quality service for both the utility organization and its customers.
More about Utility Billing Supervisor jobs
Who are the top companies hiring for Utility Billing Supervisor jobs? The top employers for Utility Billing Supervisor jobs are:
What states have the most Utility Billing Supervisor jobs? States with the most job openings for Utility Billing Supervisor jobs include:
What job categories do people searching Utility Billing Supervisor jobs look for? The top searched job categories for Utility Billing Supervisor jobs are:
Utility Billing Supervisor jobs near you
Infographic showing various Utility Billing Supervisor job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 85% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $75,505 per year, or $36.3 per hour.

Utility Billing Operations Assistant Manager

City of Midland, TX

Midland, TX • On-site

$77K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Salary : $77,821.00 Annually
Location : Customer Service, Midland, TX, TX
Job Type: Full-time
Department: Utilities
Division: Customer Service
Opening Date: 06/04/2026
Scope of Work
Develops, deploys, and administers Utility Systems analytical reports and rules to support water and electric operations utilizing automated metering infrastructure (AMI), utility billing, and other utility information. The role includes AMI system design, data analysis, quality assurance, application support as well as acting as the Customer Service Department Assistant Manager. The position will also support Meter Operations with all software setups, implementations, integrations, and upgrades but with the focus on the AMI. Leads specific work activities of other staff, interns or temporary personnel during special projects and performs other related duties. The specialist will be the functional expert on Utility Systems applications.
Essential Job Duties
  • Solution Development - Collaborates with Utility staff, IT, other departments, and vendors to coordinate upgrades to the Utilities AMI system and other existing systems and recommend new technology solutions that affect Utility operations while reviewing infrastructure in the field.
  • Reviews Utility Systems processes and develops rules to increase operational efficiency.
  • Reviews existing Utility Systems technology solutions and makes recommendations to management for upgrades, enhancements, or new technology solutions.
  • Collaborates with IT staff and vendors to ensure proper report access. Collaborates with stakeholders to define project deliverables and define new reports; supports solution development with ad hoc reports; trains report users.
  • Aids vendors and IT staff to identify and resolve technology issues with Utility Systems applications.
  • Data Analysis / Enterprise Reporting - Develops, deploys, and administers reports containing Utility Systems data to support operations and management decisions. Analyzes data and develops suggestions/recommendations to improve utility operations.
  • Develops reports, trains, and supports users.
  • Ability to supervise and lead teams.
  • Provides analysis of the impact new solutions will have on Utility Systems data and current policies/procedures.
  • Establishes and performs quality assurance/control procedures across utility platforms.
  • Application Support -
  • Monitors Utility Systems applications for failures and inconsistencies. Develops, implements, and maintains the departmental computer applications procedures and documentation for utility metering operations.
  • Establishes procedures, standards, and training tools used to facilitate the accuracy and completeness of data in the Utility Systems databases. Develops and deploys data audit reports for management and supervisory personnel to use in the assessment of department metrics and staff productivity. Trains staff to use reports.
  • Develops test scenarios of upgrades for Utility Systems solutions; coordinates testing with IT, vendors, Utility staff and other departments in the field.
  • Leads specific work activities of other staff, interns, or temporary personnel during special projects.
  • Provides utility data for consultants.
  • Performs other routine and/or specialized duties relative to area of assignment as required.
  • Must have the ability to apply analytical thinking to a variety of inputs and quickly discern cause and effect. Must be able to develop solutions to challenging technical issues.
  • Leads specific work activities of other staff, interns, or temporary personnel during special projects; leads Utility Systems projects during software upgrade testing.

Physical and Environmental Conditions
Physical requirements include lifting to 25 pounds rarely. Subject to vision constantly; sitting, handling, fine dexterity, hearing and talking frequently; standing, walking, lifting, carrying, pushing/pulling, reaching and foot controls occasionally; kneeling, crouching, bending, twisting, climbing, and balancing rarely.
Working conditions involves exposure to variable and/or extreme weather conditions, uneven terrain, vehicle traffic, heavy equipment, high voltage electrical currents, working at heights, hazardous chemicals and materials, stray/vicious animals, and wildlife. Protective equipment to include safety glasses, gloves, hard hat, fire retardant clothing, and shoes.
Safety Sensitive Position.
Required Qualifications
REQUIRED QUALIFICATIONS
  • Business reporting experience is required.
  • Must possess a valid Driver's License with an acceptable driving record.
PREFERRED QUALIFICATIONS
  • Two (2) years relational database.
  • Two (2) years computer technology or a related field is required.
  • Understanding of radio signals as is used in an AMI system.
  • Knowledge of Meter Data Management System (MDMS).
  • Report-writing experience (Crystal Reports/BIRT/Cognos).
  • Three (3) years utility experience preferred.
CORE COMPETENCIES
  • Must be able to read and comprehend computer manuals; must have the ability to prepare Utility Systems reports, quality assurance/control plans, and computerized templates.
  • Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, and vendors.

2:1 Retirement Plan with TMRS
Educational Tuition Assistance Program
Public Service Loan Forgiveness Employer
Midland Municipal Employee Credit Union
Competitive pay
Medical/Dental/Vision Plan
PTO accrual
Paid holidays

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