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Utility Billing Manager Jobs in Kentucky (NOW HIRING)

Finance Manager

Henderson, KY · On-site

$73K - $80K/yr

In addition, ensuring accuracy in financial reporting, monitoring internal controls of the utility billing and occupational license areas, and supporting management in strategic decision-making for ...

Manage the full billing cycle for tenants, warehouse, utilities, and boat storage. This includes performing utility billing calculations and issuing late fees for outstanding receivables. * Cash ...

$97 - $107/hr

... payroll and benefits administration, utility billing, and fixed asset reporting. Minimum ... human resources management. Starting salary is $46.43 to $51.66 per hour plus full benefits.

New

$70 - $95/hr

Bill collection and organization * Utility provider credential setup and management * Management of Bath and bill approval process * Maintaining and quality assurance of billing templates * Manage ...

New

$70 - $100/hr

... for utility transformation initiatives, managing and seeking improvements to business processes ... Coordinate system parameters to meet business needs as they relate to implausible reads, bill ...

New

$147 - $213/hr

... utility billing and collections, cash management, investments, and debt management. Telluride's community swells to over 20,000 during peak tourism seasons, creating complexities typical of much ...

New

$106 - $169/hr

... utility billing & collections, business licenses & tax collections, cash management, capital improvement program, bond sales, & financial reports & reporting guidelines * Ensures completeness ...

$110 - $150/hr

Key Responsibilities Lead the execution of wet utility projects from award through closeout ... Oversee billing, cash flow, and revenue tracking . Support value engineering and cost-saving ...

$105 - $175/hr

Manage subcontractor payments and project billings. * Implement health and safety program for each ... Experience with utility-scale photovoltaic systems of greater than 5 MW, preferably greater than ...

$90 - $130/hr

... utility billing, municipal court, building permits, planning and development, parks, police, library, etc., to the City's accounting and financial management system; * Monitors and reports on City ...

New

$209 - $254/hr

Revenue collection and utility billing * Annual audits and internal controls * Business licensing * Investment and cash management * Financial policy development and implementation Beyond technical ...

$170 - $230/hr

Develop and execute a clear growth strategy for fiber utility design services in existing markets ... management, project controls, utilization oversight, revenue forecasting, backlog review, billing ...

New

$136 - $170/hr

Construction Sketches, Plan and profile sheets, staking sheets, bills of materials, and permit ... Manages the development of project proposals, bid preparation, project schedules, bill of materials ...

$102 - $128/hr

Minimum Requirements Bachelor degree, or equivalent, in Management Information Systems, Computer ... Utility Billing/Summary Merge; SAP Crystal Report; and Sleep Wake Processes. * 3 years of ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Kentucky?

For Utility Billing Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Kentucky look for?

The top searched job categories for Utility Billing Manager jobs in Kentucky are:

Infographic showing various Utility Billing Manager job openings in Kentucky as of August 2026, with employment types broken down into 83% Full Time, 9% Part Time, 7% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

$73K - $80K/yr

Full-time

Posted 5 days ago


Job description

Job Description YOU MUST SUBMIT YOUR DRIVER'S LICENSE WITH YOUR APPLICATION. Essential Functions CITY OF HENDERSON, KENTUCKY CLASSIFICATION SPECIFICATION CLASSIFICATION TITLE: FINANCE MANAGER PURPOSE OF CLASSIFICATION The purpose of this classification is to provide purchasing and operational support to the City and finance department. The Finance Manager is responsible for the City's procurement process and will work closely with other departments to ensure that procurement needs are met in a timely and cost-effective manner.

In addition, ensuring accuracy in financial reporting, monitoring internal controls of the utility billing and occupational license areas, and supporting management in strategic decision-making for the City. ESSENTIAL FUNCTIONS The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.

Other duties may be required and assigned. Oversees all procurement functions for the City which may include the following: Reviews Purchase Orders (PO) in City software to ascertain accuracy, proper accounting, and conformity with quotes and expense classification. Handles the coordination of all bids and quotes for the City.

Submits, emails, or mails requests for bids/quotes to vendors or service providers. Prepares a bid advertisement for the local newspaper and/or the city website. Coordinates the bidding process; drafts specifications for equipment purchases; assists other departments in drafting equipment specifications as needed; submits requests for bids/proposals to vendors or service providers; opens bid packages in public setting and reads submitted bids aloud at designated time; reviews/analyzes bids and makes purchasing recommendations.

Prepares or completes various forms, reports, correspondence, bid specifications, bid schedule, budget documents, audit reports, graphs, or other documents. Reviews and analyzes all bids/quotes for the City. Maintains all the necessary procurement records for the City to ensure compliance.

Monitors and has knowledge of current state price contracts/specifications; determines best method of procurement for each purchase to ensure compliance with state statutes, city ordinances, grant requirements, and other guidelines. Provides information and assistance to other departments regarding purchasing issues; provides training to new department directors regarding City purchasing policies. Reviews procedures related to purchasing activities of the City and recommends any changes to their supervisors and department head, as needed.

Assists with preparation of annual budget; monitors status of budget; identifies budgetary changes in patterns. Reviews financial reports and provide insights to Chief Financial Officer and Assistant CFO regarding the company's financial health from the City's financing activities of taxes, utilities, and other charges. Assists with short-term and long-term financial planning for the City.

This may include forecasts, projections, and reviewing economic outlook reports. Supervises the utility billing staff and monitors the utility billing operations. Assists the utility billing staff as needed for any major projects or urgent matters and tasks.

Supervises the occupational license office for the City and monitors compliance. May assist in daily operations during demanding times. Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining and completing employee performance appraisals.

Monitors and manages financial risks, working with other members of the finance team to mitigate potential issues. Ensures departmental compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations. Continuously evaluates and improves financial processes and systems to increase efficiency and reduce errors.

Assists the Accounting Manager, Assistant CFO, and Chief Financial Officer with special projects and other accounting/finance items as needed for daily operations. Provides weekly/monthly status reports to Assistant CFO and Chief Financial Officer. Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise.

Ensures tasks and deadlines are met. Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; reviews large amounts of data and numbers from operations for accuracy. Uses data analytics in excel or other systems to interpret different data sets for governmental accounting.

Communicates with supervisor, employees, other departments, auditors, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate. Maintains regular and predictable in-person attendance during regular business hours of the City of Henderson is required.

Must undergo and successfully complete drug test and alcohol screening prior to employment and undergo and successfully complete future drug test and/or alcohol screening pursuant to the City's Drug and Alcohol policy. MINIMUM QUALIFICATIONS Bachelor's degree in finance, accounting, or closely related field; supplemented by three (3) years previous experience and/or training involving accounting, purchasing/procurement, financial analysis, financial management, budget development; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Professional certifications such as a Certified Public Accountant (CPA) or Certified Management Accountant (CMA) is preferred.

Must possess and maintain a valid driver's license. PERFORMANCE APTITUDES Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit. Includes the ability to make decisions on procedural and technical levels. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs. Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable. ADA COMPLIANCE Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

This job description does not constitute a contract of employment. Any oral or written statements or promises to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employees. This job description is subject to change by the employer (the City of Henderson) at the discretion of the employer, or as the needs of the employer and/or requirements of the job change.

The City of Henderson explicitly reserves the right to modify any of the provisions of this job description at any time and without notice. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties or essential functions does not exclude them from the position if the work is similar, related, or a logical assignment to the position.