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Utility Billing Assistant Jobs in Virginia (NOW HIRING)

Phillips, Inc.

Project Engineer

Roanoke, VA · On-site

Track project quantities and generate project billing. Assist field personnel, Project ... Experience with substation or utility projects is a plus. Candidates that accept an offer of ...

Phillips, Inc.

Project Engineer

Roanoke, VA · On-site

Track project quantities and generate project billing. Assist field personnel, Project ... Experience with substation or utility projects is a plus. Candidates that accept an offer of ...

Facets

Business & Finance Manager

Fairfax, VA · On-site

$65K - $75K/yr

... * Assist with preparation of financial back-up and documentation for grant reporting ... Manage utility billing for all FACETS-managed units, ensuring timely and complete payment. * Ensure ...

City Of Arlington

$20.67 - $25.84/hr

Meter readings for final billings in assigned territory. * Respond to emergency calls for ... OTHER JOB FUNCTIONS: * Assist on large meter crew performing maintenance on meters sized 2.5" to ...

f305

Operations Manager, The Madison

Arlington, VA

$70K - $80K/yr

... utility billings, and miscellaneous lease charges (parking, storage, pet, etc). • Process and ... Assist the Property Manager in responding to resident concerns and escalating service issues as ...

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All JobsUtility Billing JobsUtility Billing Assistant JobsUtility Billing Assistant Jobs in Virginia

Utility Billing Assistant information

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.
What are the most commonly searched types of Utility Billing jobs in Virginia? The most popular types of Utility Billing jobs in Virginia are:
What cities in Virginia are hiring for Utility Billing Assistant jobs? Cities in Virginia with the most Utility Billing Assistant job openings:
Utility Billing Assistant jobs near you

Billing Specialist : Norfolk, VA

Xylem I LLC

Norfolk, VA

$22/hr

Full-time

Re-posted 20 days ago

Job description

The Billing Specialist prepares customer billing weekly for a specific geographic territory and performs administrative tasks for employees in that territory. Bilingual candidates in English and Spanish are preferred. Previous experience in billing is required.

Supervisory Responsibilities:

The Contract Specialist does not have any direct reports.

Essential Functions:

  • Prepare weekly payroll by review and approval of time and prepare the quick entry spreadsheet for upload to HRIS.
  • Track fixed price job progress and billing of those jobs.
  • Prepare weekly invoice for hourly jobs.
  • Maintain location of weekly equipment.
  • Maintain knowledge of your utility customers’ contracts including billing rates, overtime rules, storm rules, fuel billing, expiration dates, etc. as they relate to employee changes.
  • Enter information into HRIS pertaining to employee changes.
  • File various documents.
  • Mail various documents and items to field supervisory employees.

Competencies:

  • Excellent time management, organization, and communication skills.
  • Proven ability to work in a fast-paced environment while maintaining accuracy and timeliness with tasks and assignments.
  • Excellent attention to detail and ability to multi-task.
  • Ability to work under time constraints.
  • Intermediate Excel skills.
  • Excellent written and verbal communication skills.
  • Proven ability to be a team player across different levels of an organization.

Required education and experience:

  • High School diploma or education equivalent required.

    Position requires employee to be able to pass a background check and drug screen as required for this job.

    Work authorization requirements:

    Must meet I-9 requirements.

    Affirmative Action/EEO statement: Xylem Tree Experts and Kendall Vegetation Services provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

    Reasonable Accommodation Statement

    XKIG is an equal opportunity employer and complies with all federal, state, and local nondiscrimination laws, including the ADA. If you need a reasonable accommodation during the application or hiring process, please contact our Talent Acquisition team at 877-418-2999.

    Benefits Offered:

    This is a full-time position that offers health insurance benefits for medical, vision, and dental, as well as the option for enrollment in a 401K.

    Paid Time Off (PTO)
    Eligibility and accrual timelines vary by position with some roles gaining PTO immediately and others becoming eligible after a set period of employment. Details are provided during the hiring process and may vary for Union hires.

    AI Usage Disclaimer:

    As part of our commitment to efficiency and innovation, we may use artificial intelligence (AI) tools during the recruiting and onboarding processes. These tools assist with tasks such as resume screening, interview scheduling, and communication. All decisions regarding hiring and employment are ultimately made by our human team. If you have questions or concerns about this process, please contact our HR department.