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Utility Billing Assistant Jobs in Virginia (NOW HIRING)

City Of Arlington

$20.67 - $25.84/hr

Meter readings for final billings in assigned territory. * Respond to emergency calls for ... OTHER JOB FUNCTIONS: * Assist on large meter crew performing maintenance on meters sized 2.5" to ...

CBRE

Energy & LEED Analyst

Chester, VA · On-site

$85K/yr

As a CBRE Energy & LEED Analyst, you will assist in supporting the implementation of energy ... Maintain, review, and evaluate utility bill data. Track and update utility contracts as directed.

Actalent

Designer

Ashland, VA · On-site +1

... utility design professionals, you'll assist with distribution projects from initial planning ... Develop bills of materials that include labor units, material quantities, and construction ...

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Utility Billing Assistant information

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What is the role of a utility billing assistant?

A utility billing assistant is responsible for processing customer utility bills, maintaining billing records, and ensuring accurate account information. They often use billing software and may handle customer inquiries related to billing issues and payments. Attention to detail and good communication skills are important in this role.

What are the most commonly searched types of Utility Billing jobs in Virginia?

The most popular types of Utility Billing jobs in Virginia are:

What cities in Virginia are hiring for Utility Billing Assistant jobs?

Cities in Virginia with the most Utility Billing Assistant job openings:

Utility Billing Assistant jobs near you

Project Manager

Tidewater Utility Construction Inc

Suffolk, VA • On-site

$100K - $150K/yr

Full-time

Re-posted 13 days ago

Job description

We are seeking dedicated and skilled Project Managers to join our Richmond team in a dynamic construction environment. As a Project Manager, you will play a vital role in various construction projects and perform essential tasks that contribute to the successful completion of our projects. Ideal candidates will have experience in managing heavy civil and underground utility construction projects and a strong understanding of construction site procedures. Ideal candidates will be dependable, punctual, and can be relied upon to work independently or with minimal supervision while still meeting deadlines and expectations.

Duties

  • Oversee a range of projects, ensuring that all projects are completed on time, within budget, and to the highest quality standards for all phases of the project adhering to the plans and specifications of said project.
  • Manage various aspects of construction projects, including reviewing plans, generating takeoffs, and coordinating with local authorities.
  • Resource allocation and scheduling.
  • Demonstrate complete understanding of underground utility construction techniques, including excavation, pipe installation, and trench safety.
  • Collaborate with VDOT, and various utility departments to ensure project alignment and compliance.
  • Lead and supervise project teams, including field crews and subcontractors.
  • Coordinate with Miss Utility or local utility departments to verify and clear utility locations prior to construction
  • Manage project budgets, including change orders and progress billing
  • Review and approve submittals, requests for information (RFI’s), and potential change orders.
  • Identify and suggest resolution to Field Issues
  • Ability to multitask and manage numerous projects simultaneously
  • Collaborate with team members to ensure smooth operations on the construction site.
  • Adhere to safety protocols and regulations at all times.

Qualifications

  • Prior experience as a commercial construction Project Manager/Assistant Project Manager / Project Superintendent
  • Strong communications skills
  • Heavy civil/underground utility construction experience.
  • Knowledge of underground utility construction materials and methods
  • Ability to meet deadlines while delivering quality work in a fast-paced environment coupled with a driven mindset.
  • Strong attention to detail and commitment to safety standards.
  • Ability to work effectively as part of a team while also being self-motivated.

Join us as we build the future together! Your skills will be valued as we work on exciting projects that make an impact.


Monday through Friday, hours vary by job and weather.
40 hours a week with overtime opportunities.