1

Utility Billing Assistant Jobs in Springfield, VA

... care, utility, and energy organizations. WHAT YOU'LL DO SageNet is seeking a detail oriented ... to assist our Telecom Expense Management team during a critical period. This role focuses on ...

Business & Finance Manager

Fairfax, VA · On-site

$65K - $75K/yr

... * Assist with preparation of financial back-up and documentation for grant reporting ... Manage utility billing for all FACETS-managed units, ensuring timely and complete payment. * Ensure ...

... utility billings, and miscellaneous lease charges (parking, storage, pet, etc). • Process and ... Assist the Property Manager in responding to resident concerns and escalating service issues as ...

next page

Showing results 1-20

Utility Billing Assistant information

See Springfield, VA salary details

$12

$20

$30

How much do utility billing assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for utility billing assistant in Springfield, VA is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What is the role of a utility billing assistant?

A utility billing assistant is responsible for processing customer utility bills, maintaining billing records, and ensuring accurate account information. They often use billing software and may handle customer inquiries related to billing issues and payments. Attention to detail and good communication skills are important in this role.

What cities near Springfield, VA are hiring for Utility Billing Assistant jobs?

Cities near Springfield, VA with the most Utility Billing Assistant job openings:

Utility Analyst, Dept. of Sustainability and Compliance, 8hrs / 12mos, Ad Closes 08-20-26

Montgomery County Public Schools

Rockville, MD • On-site

Full-time

Posted 10 days ago


Montgomery County Public Schools (Virginia) rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

221st of 635 rated elementary and secondary schools


Job description

Summary Description:
Under direction, performs utility bill payments and analysis for MCPS with the objective of accurate bill payment and minimizing annual utility costs. The Utility Analyst is responsible for the financial oversight, data integrity, and consumption analysis of the school system?s multi-million-dollar utility portfolio. This portfolio includes electricity, natural gas, solar, heating fuels, water, and sewer services across all district facilities. Procurement duties include serving as a technical expert in the procurement of complex, deregulated utility supplies; monitoring legal and financial requirements for Request for Proposals and contracts with attorneys who represent both MCPS and vendors. Serves as MCPS representative at meetings of various load aggregation groups; prepares information on historic utility use of MCPS facilities for aggregation analysis; manages utility bids and administers contracts. Monitors markets and advises on locking in utility rates at favorable levels to manage risk. Budgeting and accounting duties include technical support of the utility database, with integrated electronic bill submittal and payment systems; management of updates and problems resulting from deregulation and changing suppliers; review and resolution of questionable bills; authorization of service start or stop at individual facilities; set up of new accounts in the database; preparation of annual budgets and monthly tracking reports; and continuous coordination of rate forecasts with the Interagency Group on Energy and Utility Management. Operating duties include development and production of periodic energy reports; monitoring and coordinating investigation of high-usage alerts; management of delivery problems; and publication of related procedural flyers. Participates in department strategic planning and develops and maintains related energy performance measures. Physical Demands: None. Special Requirements: None.

Knowledge Skills Abilities:
Skill in analyzing Requests For Proposals and bid quotations and in making recommendations concerning the awarding of contracts. Excellent ability to write and review Request for Proposal (RFP) bid specifications for utility services to enhance competition, and to evaluate and analyze all offerings submitted by suppliers to ensure bid specifications and objectives are met. Ability to express ideas well, orally and in writing. Excellent interpersonal skills are needed to present oneself effectively and professionally when dealing with supplier representatives, Montgomery County Public Schools employees, and other governmental agencies. Expert user of LAN, email systems, and Microsoft Office applications, especially database, spreadsheet, and internet applications. Possesses the ability and willingness to continuously learn new skills and technology. Must possess the knowledge, thoroughness, and diligence of character necessary to maintain database integrity for a complex utility accounting system. Requires fluency in relational database manipulation and development, including creation of custom queries, new reports, and the import/export of data from spreadsheets. Detailed knowledge of deregulated commercial utility bill formats and information. Practical knowledge of energy performance measurement and indices for schools. Skill at detecting and investigating unusual utility usage in facilities. Skill at strategic planning and the continuous improvement of business processes. Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, advanced formulas) and experience working with utility/energy management databases. Proficient in enterprise content management systems, with hands-on experience publishing content within Optimizely (formerly Episerver) CMS. Requires knowledge of the EPA Energy Star Portfolio Manager to assist in benchmarking school buildings to target energy efficiency. Knowledge of utility interval data monitoring programs and investigative tools. Exceptional eye for detail; ability to spot patterns, anomalies, and errors in dense financial and volumetric data. Must be an excellent manager of time, with the capability to define priorities. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
Education, Training, Experience:
Bachelor's degree required with a major in Business Administration, Finance, Accounting, Computer Science, Statistics, Data Analytics, or a related field. Extensive training in computers, office automation, and database management preferred. Specific experience with the Energy CAP utility bill payment system is preferred. Minimum of one year of experience in procurement of deregulated natural gas or electricity. Minimum of two years? experience detecting, investigating and reducing high-energy use alarms in facilities. Other combinations of applicable education, training, and experience that provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.Certificate License: None


What Montgomery County Public Schools (Virginia) employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom