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Utility Billing Assistant Jobs in Springfield, VA

Compass Group

ROUTE DRIVER - UTILITY

Suitland, MD · On-site

$30.15/hr

The advertised program is a conversational recruiting assistant that helps you apply to jobs with ... Collects money from machines and refills bill and coin changers. * Records transactions on ...

Compass Group

ROUTE DRIVER - UTILITY

Suitland, MD · On-site

$30.15/hr

The advertised program is a conversational recruiting assistant that helps you apply to jobs with ... Collects money from machines and refills bill and coin changers. * Records transactions on ...

New

Compass Group

ROUTE DRIVER - UTILITY

Chantilly, VA · On-site

$25/hr

The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass ... Collects money from machines and refills bill and coin changers. * Records transactions on ...

Compass Group

ROUTE DRIVER - UTILITY

Chantilly, VA · On-site

$25/hr

The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass ... Collects money from machines and refills bill and coin changers. * Records transactions on ...

Canteen

ROUTE DRIVER - UTILITY (FULL TIME)

Suitland, MD · On-site

$30.15/hr

The advertised program is a conversational recruiting assistant that helps you apply to jobs with ... Collects money from machines and refills bill and coin changers. * Records transactions on ...

New

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All JobsUtility Billing JobsUtility Billing Assistant JobsUtility Billing Assistant Jobs in Springfield, VA

Utility Billing Assistant information

See Springfield, VA salary details

$12

$20

$30

How much do utility billing assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for utility billing assistant in Springfield, VA is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What is the role of a utility billing assistant?

A utility billing assistant is responsible for processing customer utility bills, maintaining billing records, and ensuring accurate account information. They often use billing software and may handle customer inquiries related to billing issues and payments. Attention to detail and good communication skills are important in this role.

What cities near Springfield, VA are hiring for Utility Billing Assistant jobs?

Cities near Springfield, VA with the most Utility Billing Assistant job openings:

Utility Billing Assistant jobs near you

Senior Energy Consultant - Analytics (REMOTE)

ICF

Reston, VA • On-site, Remote

Full-time

Retirement

Re-posted 15 days ago

Job description

Senior Energy Consultant - Analytics
Location: US Remote


Ready to make a difference?
We are looking for an experienced energy consultant to provide advisory services to the energy/utilities industry. The consultant will assist organizations in improving their performance through the assessment, identification and implementation of strategic planning and goals. This is a project management position where the primary role involves solving problems through analytics, managing the analysis of energy usage, energy efficiency or demand response interventions, cost-effectiveness, utility customer experience or characterization, or other related statistical analyses.


Why you will love working here:

  • Quality of life: Flexible workplace arrangements, work-life balance
  • Investment of the community: Donation matching, volunteer opportunities
  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
  • And many, many more (Ask your recruiter for more details!)

What you will be doing:

  • Manage complex projects or tasks which may include: statistical analyses, analysis of fuel and utility bills, estimation of energy efficiency savings and costs, measure engineering analysis, program benefit-cost analysis, program development and planning, evaluation analysis, market research, survey design, and secondary research.
  • Supervise and/or independently perform a wide range of highly complex, energy-related analysis.
  • Independently manage assigned tasks, analyses, and projects to the client's satisfaction.
  • Develop project deliverables including written memos, reports, and presentations and manage the QA/QC process on those deliverables to the client's satisfaction.
  • Communicate analytical methods and results to clients in a clear and effective manner.
  • Perform QA/QC on complex analysis performed by others to ensure deliverables are high quality, sensible, and error free.
  • Approve technical decisions related to complex research, planning, and data analysis.
  • Build and maintain relationships with clients to maximize productivity and cultivate future opportunities.
  • Develop and execute analysis plans for complex tasks and/or projects.
  • Develop and demonstrate expertise in a chosen practice area by staying at the forefront of the industry in terms of methods, and or innovations.
  • Mentor and guide junior staff on analysis and project work.
  • Contribute to business development and/or proposals


What we need you to have (minimum qualifications):

  • BA/BS in a related field, Engineering, Economics, Public Policy, Business, Statistics or related field
  • 8+ years of experience consulting within the energy or utilities industry, leading complex, analytics-driven projects that assess energy usage, efficiency or demand response programs or related experience

What we would like you to have:

  • Leading skills with one or more programming languages, R, Stata, SQL, SAS, Python
  • MA/MS in a related field preferred
  • Additional certifications may be preferred i.e. CEM, IPMVP, etc.
  • 10 or more years in the energy industry
  • Active membership in one or more industry groups or associations preferred

Professional Skills:

  • Leading skills in analysis, problem-solving and decision making
  • Demonstrated excellence in both verbal and written communication
  • Demonstrated excellence with the development of analysis plans for discrete tasks and/or projects
  • Demonstrated excellence with QA/QC approaches and procedures
  • Team player with the ability to work in a fast-paced environment
  • Sound business ethics, including the protection of proprietary and confidential information
  • Superior interpersonal skills including courtesy, professionalism and a cooperative attitude
  • Strong organizational skills with proven ability to follow through on multiple tasks and priorities.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$108,476.00 - $184,409.00Nationwide Remote Office (US99)

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