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Utility Billing Assistant Jobs (NOW HIRING)

City of Sunrise

$95K - $134K/yr

Responsibilities include coordinating with the utility billing software vendor to resolve technical ... Creates, modifies, and runs SQL reports, including simple queries and data extractions, to assist ...

CITY OF TAYLOR

UTILITY CLERK

Taylor, TX · On-site

$18.54 - $23.17/hr

Reports to Utility Billing Manager. * This is a non-supervisory position. * Has regular contact ... assist in resolving disputed billing or service maintenance inquiries; * Assist with bad debt ...

FV Engineering

Billing Specialist

Farmington Hills, MI · On-site

$19 - $25.50/hr

Reconcile payments received against the utility account balances. * Assist the Treasurer's Office in transferring outstanding utility account balances to property tax billing statements. * Prepare ...

CyrusOne

Global Utilities Analyst

Dallas, TX · On-site

$47K - $63K/yr

Review, validate, and approve utility invoices to support accurate and timely billing. * Perform ... We will respond to requests for reasonable accommodations to assist you in applying for positions ...

Oscar Health

Global Utilities Analyst

Dallas, TX · Hybrid

$47K - $63K/yr

Review, validate, and approve utility invoices to support accurate and timely billing. * Perform ... We will respond to requests for reasonable accommodations to assist you in applying for positions ...

City of Topeka

Office Specialist - Utilities

Topeka, KS · On-site

$22.26/hr

... * Assist in developing and updating Standard Operating Procedures (SOPs). * Administer the e-billing program and tracks paperless accounts. * Work closely with Utility Billing and Meter Services ...

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How much do utility billing assistant jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for utility billing assistant in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Utility Billing Assistant, and why are they important?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by Utility Billing Assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What does a Utility Billing Assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.
What cities are hiring for Utility Billing Assistant jobs? Cities with the most Utility Billing Assistant job openings:
What are the most commonly searched types of Utility Billing jobs? The most popular types of Utility Billing jobs are:
What states have the most Utility Billing Assistant jobs? States with the most job openings for Utility Billing Assistant jobs include:
Utility Billing Assistant jobs near you
Utility Billing Compliance Manager

Utility Billing Compliance Manager

RealPage, Inc.

Richardson, TX • On-site

$85K - $145K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

168th of 186 rated software companies

Job description

Overview
Candidates based in Richardson, TX are preferred but Remote candidates will also be considered.
The Compliance Manager is responsible for facilitating the effective planning, management, and governance of the company's regulatory compliance programs for RealPage Utility & Sustainability Management (RUSM). This includes all processes related to ensuring the successful prioritization, launch, execution, delivery and status reporting of Compliance programs and initiatives. The Compliance Manager will work across the RUM organization to effectively plan, organize and facilitate cross-functional and cross-enterprise programs/initiatives of varying complexity.
Responsibilities
  • Assist with the analysis and interpretation of regulatory compliance requirements as they apply to RUM operations and billing implementations.
  • Provide regulatory review, risk assessment, and compliance audit review for both proposed RUSM billing implementations and existing resident billing programs.
  • Investigate and respond to RUSM billing inquires that rise to a level necessary for Legal/Compliance response (e.g. consumer protection investigations and litigation threats).
  • Assist with regulatory filings for RUSM clients, including but not limited to, North Carolina Utility Commission authorizations and rate/fee modifications and Public Utility Commission of Texas Allocation/Submeter registrations.
  • Recommend improvements and assist in changes to best practices
  • Develop/review/analyze status, issues, risks and dependencies, facilitate discussion and drive resolution, and suggest escalation actions when appropriate
  • Review and maintain regulatory database used by RUSM listing any and all rules or regulations which impacts the RUSM business.

Qualifications
  • Bachelor's degree required; Juris Doctor (JD) preferred
  • 5+ years of compliance management or auditing experience and/or relevant experience in managing multiple, concurrent regulatory compliance requirements.
  • Must demonstrate an ability to establish relationships and build rapport in order to influence colleagues at all levels, uncover business or technical issues and facilitate their resolution.
  • Must be able to present information concisely and clearly to all levels of management, including financial, technical and executive level audiences.
  • Must be a high-energy, hands-on contributor, comfortable in a fast-paced, rapidly changing, entrepreneurial work environment.
  • Strong written and verbal communications skills

#LI-AS2
#LI-REMOTE
SALARY AND BENEFITS
  • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range
USD $85,200.00 - USD $145,200.00 /Yr.

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