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Utility Billing Assistant Jobs (NOW HIRING)

City of Starkville

Manager - Billing

Starkville, MS

The Utilities Billing Manager is responsible for overseeing the accurate and timely billing of ... * Assist the customer service team in handling customer inquiries and providing timely responses.

City of Puyallup, WA

Utilities Clerk

Bellingham, WA · On-site

$58K - $74K/yr

Provide backup for billing, account reconciliation, and processing meter sheets and new permits. * Assist with periodic review and update of utility billing policies and update of utility procedure ...

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RealPage, Inc.

Utility Billing Compliance Manager

IL · Remote

$85K - $145K/yr

... RealPage Utility & Sustainability Management (RUSM). This includes all processes related to ... Responsibilities * Assist with the analysis and interpretation of regulatory compliance ...

RealPage, Inc.

Utility Billing Compliance Manager

IL · Remote

$85K - $145K/yr

Investigate and respond to RUSM billing inquires that rise to a level necessary for Legal ... Recommend improvements and assist in changes to best practices * Develop/review/analyze status ...

City of Sunrise

$95K - $134K/yr

Responsibilities include coordinating with the utility billing software vendor to resolve technical ... Creates, modifies, and runs SQL reports, including simple queries and data extractions, to assist ...

FV Engineering

Billing Specialist

Farmington Hills, MI · On-site

$19 - $25.50/hr

Reconcile payments received against the utility account balances. * Assist the Treasurer's Office in transferring outstanding utility account balances to property tax billing statements. * Prepare ...

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Utility Billing Assistant information

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How much do utility billing assistant jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for utility billing assistant in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Utility Billing Assistant, and why are they important?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by Utility Billing Assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What does a Utility Billing Assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.
What cities are hiring for Utility Billing Assistant jobs? Cities with the most Utility Billing Assistant job openings:
What are the most commonly searched types of Utility Billing jobs? The most popular types of Utility Billing jobs are:
What states have the most Utility Billing Assistant jobs? States with the most job openings for Utility Billing Assistant jobs include:
Utility Billing Assistant jobs near you
Accounting Specialist - Utility Billing and Receivables - St. Louis Park

Accounting Specialist - Utility Billing and Receivables - St. Louis Park

Minnesota City Jobs

Saint Louis Park, MN

$65K - $82K/yr

Other

Posted 12 days ago

State Of Minnesota rating

8.1

Company rating: 8.1 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

6th of 50 rated states

Job description

Job Posting Responsible for all aspects of general accounts receivable and administrative support functions. Assist in utility billing and general accounting. Provide administrative support and exceptional customer service for inquiries related to utility billing and accounts receivable in person, on the phone and over email communications.

Learn more and apply: https://www.governmentjobs.com/careers/stlouispark/jobs/5377314/accounting-specialist-utility-billing-receivables?pagetype=jobOpportunitiesJobs.

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About State of Minnesota

Sourced by ZipRecruiter

The Minnesota State Demographic Center (SDC), part of the Minnesota Department of Administration, is the main provider of demographic data and analysis for the state of Minnesota. The SDC assists policymakers, state and local governments, businesses, nonprofits, the media, and all Minnesotans locate and understand the demographic data they need to make smart decisions.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Saint Paul, MN, US

Year founded

1967

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