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Utility Billing Assistant Jobs (NOW HIRING)

Ladgov Corporation

Utility Analyst

Latham, NY · On-site

Utility Analyst Location: Latham, NY 12110 Duties: * The applicant shall pull utility bills from ... bill charges * The applicant shall assist the Energy Manger in the expansion of the current ...

Ladgov Corporation

Utility Analyst

Latham, NY · On-site

Utility Analyst Location: Latham, NY 12110 Duties: * The applicant shall pull utility bills from ... bill charges * The applicant shall assist the Energy Manger in the expansion of the current ...

CyrusOne

Global Utilities Analyst

Dallas, TX · On-site

$47K - $63K/yr

Review, validate, and approve utility invoices to support accurate and timely billing. * Perform ... We will respond to requests for reasonable accommodations to assist you in applying for positions ...

Oscar Health

Global Utilities Analyst

Dallas, TX · Hybrid

$47K - $63K/yr

Review, validate, and approve utility invoices to support accurate and timely billing. * Perform ... We will respond to requests for reasonable accommodations to assist you in applying for positions ...

Rockdale County, Georgia

Billing Specialist

Conyers, GA · On-site

$20.65/hr

Contact utility maintenance personnel and customers via telephone when obtaining information to ... May assist with the training of new employees; troubleshoot errors including creating reports from ...

Benderson

Billing Analyst

Buffalo, NY · On-site

$23 - $27/hr

Analyze and apply appropriate utility billings (Sub-metered & direct charge back), liability & fire ... Also assist account representatives in finding information pertaining to billings. * Apply ...

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Utility Billing Assistant information

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How much do utility billing assistant jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for utility billing assistant in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.88 per hour, depending on experience, location, and employer.

Is billing clerk a hard job?

A billing clerk, including roles like utility billing assistants, typically performs repetitive tasks such as data entry, invoice processing, and customer communication. The job requires attention to detail, basic computer skills, and the ability to handle administrative workload, but it is generally considered manageable with proper training and organization.

How to get into utilities work?

To become a Utility Billing Assistant, candidates typically need a high school diploma or equivalent, strong customer service skills, and familiarity with billing software or spreadsheets. Some positions may require knowledge of utility systems or certifications in relevant areas, and on-the-job training is common. Entry often involves applying through local government or utility company job postings and demonstrating attention to detail and communication skills.

What are the key skills and qualifications needed to thrive as a Utility Billing Assistant, and why are they important?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by Utility Billing Assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What does a billing assistant do?

A billing assistant is responsible for processing and verifying customer bills, maintaining accurate billing records, and addressing billing inquiries. They often use billing software and require attention to detail to ensure correct charges and payments are applied. The role may also involve coordinating with other departments to resolve billing issues.

What is utility billing?

Utility billing is the process of calculating and issuing invoices for services such as water, electricity, or gas provided to customers. A Utility Billing Assistant typically helps manage customer accounts, process payments, and ensure accurate billing using billing software. Attention to detail and knowledge of utility rates and policies are important in this role.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What does a Utility Billing Assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.
What cities are hiring for Utility Billing Assistant jobs? Cities with the most Utility Billing Assistant job openings:
What are the most commonly searched types of Utility Billing jobs? The most popular types of Utility Billing jobs are:
What states have the most Utility Billing Assistant jobs? States with the most job openings for Utility Billing Assistant jobs include:
Utility Billing Assistant jobs near you

Fiscal Utility Support Specialist

City of Longview, WA

Longview, WA • On-site

$59K - $76K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

Salary : $59,340.00 - $76,116.00 Annually
Location : 1525 Broadway, Longview, WA
Job Type: Full-time
Job Number: 26-25
Department: Finance
Opening Date: 07/16/2026
Closing Date: 7/26/2026 8:00 PM Pacific
Job Description
Recruitment Information
Application materials (application, resume and cover letter) must be completed by the deadline to be considered.
Position Information:
This position is responsible for performing a wide variety of complex utility billing functions for the Fiscal Utilities Division. Responsible for reviewing the activities of the cashiering, customer service and utility billing sections of the Finance Department and coordinating assigned activities within the sections. Provides work direction to Fiscal Utility Support staff, conducts collection calls, initiates past due notices, determines appropriate turn-off situations, and performs basic auditing of various statements.
**The candidate selected for this position will be subject to passing a pre-employment criminal background check including fingerprint check.
Essential Job Duties
  1. Serves as a lead worker to other employees, determining completion of work, and troubleshooting complex problems.
  2. Prepares, processes, and maintains a variety of records including past due notices, and bills. Back-up Business & Occupations tax records. May performs auditing duties including reconciliation and reviewal of statements.
  3. Receives and responds to a variety of complex customer complaints, concerns, and/or other related items including closing accounts, determining which accounts to activate shut-off, and troubleshooting any billing or account concerns.
  4. Researches and assembles material on delinquent accounts; implements turn-ons and shut-offs in accordance with established procedures.
  5. Issues licenses and license numbers for business needs; monitors and updates database as necessary.
  6. Performs the duties of a Fiscal Utilities Support Assistant and Fiscal Support Technician when needed.
  7. Assists with providing information for budget preparation and administration.
  8. Assembles a variety of reports related to departmental activities and/or operations; conducts related administrative research. Prepares and reconciles a variety of documents and reports in assigned area of responsibility such as invoices, vouchers, payments for services and/or supplies, CRM requests, etc.
  9. Maintains applicable departmental databases and information.
  10. Composes a variety of routine and/or specialized correspondence, reports, documents, applications, forms, memos, and/or other applicable materials; and verifies and edits grammatical composition.
  11. Performs various routine clerical duties, utilizing standard office equipment, to include screening incoming calls; taking and transmitting messages; maintaining calendars; scheduling meetings; making photocopies; performing data entry; faxing documents; keyboarding; and word processing.
  12. Computes and collects fees and money from customers; issues receipts to customers; sets up/maintains new accounts; submits documentation to appropriate individuals.
  13. Responds to requests for information from the general public and/or other interested parties related to finance; answers routine questions; and directs customers and visitors to appropriate locations.
  14. Takes the lead for directing work when the Finance Office Supervisor is out of the office or unavailable.
  15. Acts as the chief assistant to the Finance Office Supervisor with regard to all Finance utility billing, business license/tax, and customer service responsibilities.
  16. Performs other duties as required.

Minimum Qualifications
  • Associate's degree or 2 year technical certificate in accounting, business, or related field AND 2-3 years of administrative, bookkeeping and/or cashiering experience OR a combination of education, training and experience which would provide the required skills, knowledge and ability to perform the job as determined by the department.

Ideal Candidate Information
Required Knowledge and Skills:
  • Basic mathematical concepts and ability to perform mathematical calculations
  • Bookkeeping principles
  • Licensing principles and regulations
  • Applicable federal, state, and local laws, rules, and regulations.
  • Modern office administration.
  • Utility service systems, shut-off standards and procedures, and perform complex utility service research.
  • Good interpersonal and customer service skills to courteously deal with and to establish and maintain effective working relationships with co-workers, other City employees, vendors, local agencies and providers, and the general public.
  • Work in a multi-task environment, be detailed-oriented, able to organize duties and set priorities to meet deadlines.
  • Initiative to take action and be self-motivated. Work well independently as well as in a team or cooperative setting.
  • Communicate in a professional business-like manner, both orally and in writing. Portray a professional image and attitude.
  • Able to exercise discretion over sensitive and confidential issues related to the department and its business.
  • Develop and maintain a general understanding of information that relates to the functions and services of the departments.
  • Composing a variety of business correspondence.
  • The ability to handle job stress and interact effectively with others in the workplace.

The City provides a comprehensive benefits package that is predominantly employer-paid for full family coverage, which includes medical, dental, vision, employee assistance program, long-term disability insurance, and basic life insurance with buy-up options for the employee, employee's spouse and dependents. All employees are required to participate in the Washington State Department of Retirement Systems programs and have the option to participate in a 457 deferred compensation program. Other benefits include generous paid leave such as vacation, holidays, and sick leave, and voluntary participation in a tax-deferred medical or dependent 125 plans.
This position is represented by the Employees Bargaining Association (EBA).

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