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User Operations Associate Jobs (NOW HIRING)

Ryan Specialty

Business Operations Associate

Media, PA · On-site

$64K - $80K/yr

Position Summary The Business Operations Associate is a key member of the operations team supporting application management, user acceptance testing, forms and content management, user training and ...

Ryan Specialty

Business Operations Associate

Media, PA

$64K - $80K/yr

Position Summary The Business Operations Associate is a key member of the operations team supporting application management, user acceptance testing, forms and content management, user training and ...

Roku

Ad Operations Associate

Boston, MA · On-site

$94.50K - $122.85K/yr

... user base. About the role Roku is seeking an Ad Operations Associate to join our growing ... Sponsorship team. In this role, you will help facilitate the launch and delivery of campaigns while ...

Roku

Ad Operations Associate

Santa Monica, CA · On-site

$94.50K - $122.85K/yr

... user base. About the role Roku is seeking an Ad Operations Associate to join our growing ... Sponsorship team. In this role, you will help facilitate the launch and delivery of campaigns while ...

Roku

Ad Operations Associate

New York, NY · On-site

$94.50K - $122.85K/yr

... user base. About the role Roku is seeking an Ad Operations Associate to join our growing ... Sponsorship team. In this role, you will help facilitate the launch and delivery of campaigns while ...

sweetgreen

IT Operations Associate

Los Angeles, CA · On-site

They are seeking an IT Operations Associate to support day-to-day operations of corporate IT ... Responsibilities : • Manage and coordinate User Identity & Access management across SaaS ...

Outset.ai

Customer Operations Associate

San Francisco, CA · On-site

$115K - $130K/yr

AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to ... Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and ...

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How much do user operations associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for user operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.
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User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.
Business Operations Associate

Business Operations Associate

Ryan Specialty

Media, PA • On-site

$64K - $80K/yr

Full-time

PTO

Posted 6 days ago

Job description

Position Summary

The Business Operations Associate is a key member of the operations team supporting application management, user acceptance testing, forms and content management, user training and problem resolution. This person will work closely with the Operations Manager to support business processes, training and reporting, system management and data analysis. This role requires a detailed, task-oriented individual with strong communication skills.

What will your job entail?

Job Responsibilities:

Become an expert in our policy issuance and task management systems to provide end-user support, training, configuration management and documentation creation

Manage company data and prepare reports.

Identify and resolve problems related to business operations.

Identify opportunities for process improvement and propose solutions.

Collaborate with the Sales Team, Underwriting, Accounting, and Actuaries to integrate operations processes.

Ensure operations comply with regulations and internal policies.

Requirements: No specific technology expertise is required, but the ability to learn new technology and business processes is of the utmost importance.

- Insurance experience is beneficial but not required
Work Experience and Education:
Bachelor's degree in Business Administration with 2 years of related experience; or an advanced degree without experience; or equivalent work experience.


Licenses & Certifications:
Certified Automation Professional (CAP), Project Management Professional (PMP) or Certification in Process Excellence (CPE) is a plus.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization.Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression,sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners,and communities.This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $64,000.00 - $80,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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