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User Operations Associate Jobs Near Me

GO-HR

Operations Team Leader

Columbus, OH · On-site +1

$65K/yr

Provide PAIMI Advisory Committee (PAC) admin support to the Associate Advocacy Director * Assist ... Manage and provide user support, troubleshooting, and basic system administration for ...

GO-HR

Operations Team Leader (Remote)

Columbus, OH · Remote

$65K/hr

Provide PAIMI Advisory Committee (PAC) admin support to the Associate Advocacy Director * Assist ... Manage and provide user support, troubleshooting, and basic system administration for ...

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How much do user operations associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for user operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

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User Operations Associate jobs near you
A map of the United States highlighting the number of User Operations Associate job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of User Operations Associate job openings in each state, with California having the most at 2 and Hawaii the least at 0.

End User Technical Support- Windows and Microsoft Office and Entra ID

Central Point Partners

Columbus, OH • On-site

Other

Posted 7 days ago

Job description

Columbus OH- HYBRID

Needed ASAP

Direct Hire

Must work on W2

No C2C

Background, drug, and CREDIT check during onboarding

End User IT Support

What You''ll Do:

  • Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
  • Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
  • Perform and/or oversee software and application installation and upgrades.
  • Maintain site licenses for department/organization.
  • Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
  • Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
  • Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
  • Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
  • Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
  • Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.
  • Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
  • Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
  • Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.
  • Other duties as assigned.

What You''ll Need:

  • Associate''s degree in Information Technology, Computer Science, or equivalent IT certification required
  • 1-2 years of hands-on IT support experience in a business environment
  • Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
  • Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
  • Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
  • Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
  • Experience with or willingness to learn AI tools and emerging technologies
  • Exceptional customer service skills with ability to communicate technical concepts to non-technical users
  • Strong analytical and problem-solving abilities with systematic approach to issue resolution
  • Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
  • Patient, empathetic approach when assisting users with varying technical skill levels

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