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User Operations Associate Jobs in Michigan (NOW HIRING)

Carhartt

UX Project Coordinator

Dearborn, MI · On-site

Associate Responsibilities * Coordinate UX workstreams across multiple eCommerce initiatives (e.g ... or operations (digital, UX, commerce or product-focused). * Experience working in an agile or ...

FastTek

IT Operations Support Senior Associate

Wayne, MI

$15.25 - $20/hr

IT Operations Support Senior Associate #1059554 Position Description: Employees in this job ... They are also responsible for setting up user systems and operating systems. Key Responsibilities:

Brose

IT User and System Supporter

New Boston, MI · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ... operations staff. * Strong troubleshooting discipline, attention to detail, and the ability to ...

Brose

IT User and System Supporter

New Boston, MI · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ... operations staff. * Strong troubleshooting discipline, attention to detail, and the ability to ...

VML

Associate Account Director

Detroit, MI

Serve as the client partner and agency operational lead for critical Ford.com workstreams, aligning ... UX, data, and technology teams to manage the annual migration of vehicle content, asset ...

VML

Associate Account Director

Detroit, MI · On-site

Serve as the client partner and agency operational lead for critical Ford.com workstreams, aligning ... UX, data, and technology teams to manage the annual migration of vehicle content, asset ...

twentysix

Associate Account Director

Detroit, MI · On-site

$75 - $180/hr

Serve as the client partner and agency operational lead for critical Ford.com workstreams, aligning ... UX, data, and technology teams to manage the annual migration of vehicle content, asset ...

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User Operations Associate information

See Michigan salary details

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How much do user operations associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for user operations associate in Michigan is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $26.39 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in Michigan?

For User Operations Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in Michigan look for?

The top searched job categories for User Operations Associate jobs in Michigan are:

What cities in Michigan are hiring for User Operations Associate jobs?

Cities in Michigan with the most User Operations Associate job openings:

User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,579 per year, or $22.9 per hour.

UX Project Coordinator

Carhartt

Dearborn, MI • On-site

Full-time

Posted 11 days ago

Carhartt rating

8.0

Company rating: 8.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Position Details:
Title: UX Project Coordinator
Department: DCOE/D2C
Reports to: Bruce Shields
Location: Remote
Job Classification: Remote
FLSA Status: Exempt
Job Band: Professional
Job Summary
The UX Project Coordinator supports the planning, coordination, and execution of UX initiatives across the D2C organization. This role ensures UX work is well-organized, visible, and delivered on time by coordinating with cross functional teams. The coordinator enables UX teams to focus on high-impact development work by driving operational discipline, clear communication, and consistent delivery practices. This role owns the day-to-day momentum.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
  • Coordinate UX workstreams across multiple eCommerce initiatives (e.g., site content updates, site enhancements, AB testing, personalization, and user research).
  • Act as a central point of coordination between UX, marketing, merchandising, creative, customer service, legal, and regional partners. Ensuring developers have all necessary specs, assets, and documentation to build accurately.
  • Manage UX project timelines, dependencies, milestones, and deliverables in partnership with cross functional partners. Supporting standard UX delivery processes (intake, prioritization, handoff, QA).
  • Track project progress against plans and proactively identify and report risks, blockers, and capacity issues to key stakeholders.
  • Support sprint planning and backlog readiness for UX-related work.
  • Responsible for scheduling key meeting ceremonies, keeping minutes during stakeholder meetings, and ensuring action items are assigned and tracked.
  • Facilitate UX standups, planning sessions, and retrospectives as needed.
  • Maintain UX documentation, workflows, and artifacts in shared tools (e.g., Azure, ADO wiki, Jira, Confluence, Figma, User Testing).
  • Help scale consistent ways of working across business units. Identify opportunities to improve efficiency, clarity, and predictability in UX execution.
  • Ensure stakeholders have clear visibility into UX priorities, timelines, and outcomes.

Assist with leadership-ready summaries and reporting of UX progress, risks, and impact.
Required Education
  • Bachelor's Degree or equivalent years of related work experience may be considered in lieu of degree

Required Skills & Experience
  • 2-4 years of experience in project coordination, program management, or operations (digital, UX, commerce or product-focused).
  • Experience working in an agile or hybrid agile environment.
  • Strong organizational skills with attention to detail and follow-through.
  • Excellent written and verbal communication skills. Translating complexity into clear, actionable updates.
  • Experience coordinating cross-functional teams.
  • Experience supporting UX, design, or research teams.
  • Exposure to UX research, design systems, and usability testing processes.
  • Familiarity with D2C eCommerce platforms and customer experience workflows.
  • Working knowledge of tools such as Azure, Jira, Confluence, Figma, Miro, or similar.
  • Strong problem-solving skills. Anticipates issues and proactively resolves them.Customer centric mindset.
  • Understanding how UX work impacts customer experience and business outcomes.

Physical Requirements and Working Conditions
  • This position has a Remote location. Associate will have no regular requirement to be on-site.
  • Travel on-site is limited to special events
  • Carhartt is a tobacco free workplace

#LI-REMOTE
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

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