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User Operations Associate Jobs (NOW HIRING)

AlphaSights

Growth Operations Associate

New York, NY · On-site +1

As a Growth Operations Associate, your core objective is to increase active user counts across our offerings, helping clients extract maximum value from AlphaSights. You'll do this through a blend of ...

AlphaSights

Growth Operations Associate

New York, NY · On-site

As a Growth Operations Associate, your core objective is to increase active user counts across our offerings, helping clients extract maximum value from AlphaSights. You'll do this through a blend of ...

FanDuel

Merchandising Operations Associate

New York, NY · On-site

The Associate will help run experiments end-to-end across both surfaces - Sportsbook merchandising ... They'll partner cross-functionally with Product, Risk & Trading, Tech, Commercial, and UX Analytics ...

MiracleFeet

Operations Associate

Chapel Hill, NC

As Operations Associate, you'll play a central role in strengthening the systems and processes that ... trends including managing user accounts and groups, training staff, and assisting with ...

MiracleFeet

Operations Associate

Chapel Hill, NC

As Operations Associate, you'll play a central role in strengthening the systems and processes that ... trends including managing user accounts and groups, training staff, and assisting with ...

MiracleFeet

Operations Associate

Chapel Hill, NC · Remote

As Operations Associate, youll play a central role in strengthening the systems and processes that ... trends including managing user accounts and groups, training staff, and assisting with ...

MiracleFeet

Operations Associate

Chapel Hill, NC · On-site

$25/hr

As Operations Associate, you'll play a central role in strengthening the systems and processes that ... trends including managing user accounts and groups, training staff, and assisting with ...

Bitwarden

Operations Associate

Manhattan, NY · On-site +1

$60K - $80K/yr

Learn more at bitwarden.com. We are looking for a full-time Operations Associate who will ... user community loves us, and we love them. Come to work each day with a sense of purpose as we ...

INSPYR Solutions

Operations Associate IV

Menlo Park, CA · On-site

$46 - $66/hr

Title: Operations Associate Location: Remote (CA or NY locations preferred) Duration: 47W, 5D ... Participate in user acceptance testing for system enhancements or bug fixes, ensuring workflows are ...

Serve Robotics

Field Operations Associate

Atlanta, GA · On-site

$22/hr

... user experience. Our team is agile, diverse, and driven. We believe that the best way to solve ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

Beyond Finance

Strategy & Operations Associate

Chicago, IL · On-site

$80K - $115K/yr

... user-centric technology, and customized financial solutions, we've helped over 1 million clients on ... About the Role Beyond Finance is seeking a driven Strategy & Operations Associate to join our ...

Serve Robotics

Field Operations Associate

Anaheim, CA · On-site

$22/hr

... user experience. Our team is agile, diverse, and driven. We believe that the best way to solve ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

Serve Robotics

Field Operations Associate

Atlanta, GA · On-site

... user experience. Our team is agile, diverse, and driven. We believe that the best way to solve ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

AppDirect

Sales Operations Associate

Roanoke, VA

Broker Online Exchange (BOX) seeks a full-time Sales Operations Associate to support the sales team ... Serve as the primary point of contact for user access issues, including troubleshooting login ...

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How much do user operations associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for user operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.
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User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.
Market Operations Associate

Market Operations Associate

Paul Murphy Associates

Manhattan, NY • Hybrid

Full-time

Posted 16 days ago

Job description

Title: Market Operations Associate

Location: New York, NY (Hybrid)

Full-time

The Market Operations Associate provides real-time operational and technical support to market participants and internal stakeholders, helping ensure fair and orderly markets and the stability of trading and clearing systems. This individual works closely with engineering, product, and business teams to help resolve time-sensitive issues and support the day-to-day operation of electronic markets.

This role is well-suited for an early-career professional who is adaptable, highly motivated to learn, and comfortable operating in fast-moving, high-visibility environments. Associates take initiative to understand client needs and help guide adoption of trading, clearing, and data services while building foundational expertise in market structure and trading systems.

Key Responsibilities

  • Develop working knowledge of trading systems, market functionality, order types, and external interfaces
  • Provide technical and non-technical support to market participants, including futures commission merchants (FCMs), clearing banks, and industry partners
  • Monitor system health and trading environment integrity; escalate issues as appropriate
  • Gather and synthesize user feedback and coordinate with engineering teams during incident resolution
  • Maintain listed contracts, including product specifications, trading parameters, and settlement terms
  • Execute and follow established operational procedures and controls
  • Assist with building and maintaining automation scripts supporting operational workflows
  • Collaborate with Technology Operations, Product Management, Sales, Quality Assurance, Compliance, and Regulatory teams

Qualifications

  • Bachelor’s degree or equivalent combination of education and professional experience
  • 2+ years of experience in trade support, middle-office operations, quantitative trade consulting, compliance, or systems/technology roles within institutional trading or exchange environments
  • Demonstrated initiative and curiosity to develop subject matter expertise
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Ability to learn new technical concepts quickly, including beginner-level Python or SQL
  • Willingness to support an event-driven schedule and participate in on-call rotations

Preferred

  • Exposure to electronic trading, institutional brokerage, exchanges, or U.S. futures market structure
  • Basic Python scripting experience for automation or workflow support
  • Experience with data analysis or querying using Python or SQL
  • Familiarity with automation scheduling tools such as Rundeck