ZipRecruiter

Log In

1

User Operations Associate Jobs (NOW HIRING)

Walrus

User Operations Associate

Manhattan, NY · Hybrid

$70K - $90K/yr

The User Operations Associate role is required to be hybrid in NYC. We will provide relocation assistance. * Walrus offers competitive compensation and benefits, including salary, equity, paid ...

Know Ink, LLC

Operations Associate

Saint Louis, MO · On-site

Operations Associate Location: Onsite, St Louis MO · Reports to: Director of Delivery Overview ... Produce and maintain user guides, reference docs, and video content across products using modern ...

Fourthstone LLC

Operations Associate

Saint Louis, MO

Role Description We are seeking an Operations Associate to provide support to the firm's accounting ... Power user in Microsoft Office and Adobe Creative Suite * Quickbooks knowledge a plus Application ...

AlphaSights

Growth Operations Associate

New York, NY · On-site +1

As a Growth Operations Associate, your core objective is to increase active user counts across our offerings, helping clients extract maximum value from AlphaSights. You'll do this through a blend of ...

AlphaSights

Growth Operations Associate

New York, NY · On-site

As a Growth Operations Associate, your core objective is to increase active user counts across our offerings, helping clients extract maximum value from AlphaSights. You'll do this through a blend of ...

MiracleFeet

Operations Associate

Chapel Hill, NC · Remote

As Operations Associate, youll play a central role in strengthening the systems and processes that ... trends including managing user accounts and groups, training staff, and assisting with ...

MiracleFeet

Operations Associate

Chapel Hill, NC · On-site

$25/hr

As Operations Associate, you'll play a central role in strengthening the systems and processes that ... trends including managing user accounts and groups, training staff, and assisting with ...

MiracleFeet

Operations Associate

Chapel Hill, NC

$25/hr

As Operations Associate, you'll play a central role in strengthening the systems and processes that ... trends including managing user accounts and groups, training staff, and assisting with ...

next page

Showing results 1-20

All JobsUser Operations Associate Jobs

User Operations Associate information

See salary details

$11

$26

$53

How much do user operations associate jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for user operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
More about User Operations Associate jobs
What cities are hiring for User Operations Associate jobs? Cities with the most User Operations Associate job openings:
What states have the most User Operations Associate jobs? States with the most job openings for User Operations Associate jobs include:
What job categories do people searching User Operations Associate jobs look for? The top searched job categories for User Operations Associate jobs are:
User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.
User Operations Associate

User Operations Associate

Walrus Security, Inc

New York, NY • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

About us
B2B payments are a multi-trillion-dollar industry and, as the industry pushes further into digitization and faster settlement, fraud has become a massive problem - to the tune of $43B in annual losses.
Walrus is the leader in B2B payment verification, with clients that include some of the biggest names in investment management. Our DoubleCheck platform combines advanced authentication, proprietary technology, AI, and novel UX to collect and confirm payment details. DoubleCheck has defined a new category: verifying the safe transfer of financial information and assets.
Walrus is led by PhD computer scientists and security researchers, with decades of experience in engineering, cybersecurity, and cryptography, and many research accomplishments at Harvard, Stanford, MIT, the University of Chicago, Columbia, UTexas, and NYU. We're backed by one of the world's leading fintech VC funds, as well as founders and former executives of Twitter, Google Maps, Databricks, and Kayak.
The role
You'll be an early member of a critical area for our business: customer success (CX). For us, CX means helping clients (and their clients) use our product, as well as handling operational tasks behind the scenes. You'll work closely with the Engineering, Product, and Sales teams. Your role will be very hands-on. You'll use data and user research to set strategies and drive decisions about service levels. You and the team will:
  • Conduct live tutorials to onboard new clients.
  • Execute external-facing and financial operations, such as reviewing payment instructions with error flags, provisioning new client accounts, and configuring specialized features for power users.
  • Analyze user outcomes and investigate recurrent problems, working with the product team to propose and implement solutions.
  • Communicate with users and help resolve advanced questions.
  • Create internal and external documentation, including operating guides, tutorials, and knowledge bases.
  • Contribute to the product roadmap and strategy, based on product usage data, user feedback, and your knowledge of user needs.

This is a great role for someone who is analytically and verbally rigorous but hasn't yet worked at a technology company - or someone who has operating experience in a tech company and wants to learn about a new problem and new technology.
You'll be part of our early team, and we will be correspondingly committed to your development. Strong performers in this role will have the opportunity to influence and shape the team as it scales, or expand into other roles within the company (for example, supporting product development or business strategy).
About you
This role requires a mix of talents that are not usually found in the same person. You instantly notice numerical errors, typos, and grammar mistakes, and they bother you. In other words, you are fanatically attentive to numerical and verbal detail. You can read or hear a confused description from someone and extract their meaning, and respond in a way that is clear and concise. Among your friends, you are the do-er, the organizer, the one who is depended upon to get things done. Also:
  • You have some work experience in operations, ideally financial operations (for example, in banking, venture capital, or accounting), or enterprise customer success. That said, we are much more interested in potential than prior experience.
  • You are passionate about fixing a widespread societal problem.
  • You have a bachelor's degree (in any subject), though this is not required. If you do have a degree, you did well in it with a strong GPA.

What it's like to work with us
We're a tight-knit, early-stage team that's focused on building a product that our clients love. We have a strong company culture based on collaboration, ownership, and mentoring. We meet sparingly and efficiently. We have a low-ego workplace, where we provide the tools for everyone to do their best work. You will work closely with the leadership team, and have room for extensive growth within the company.
  • Our overall team is split between hybrid based in NYC and remote in the US.
  • The User Operations Associate role is required to be hybrid in NYC. We will provide relocation assistance.
  • Walrus offers competitive compensation and benefits, including salary, equity, paid medical insurance, dental, vision, company contribution to wellness, good coverage for dependents, parental leave, retirement, relocation assistance, and unlimited PTO.

We believe talent comes from all backgrounds and walks of life, and are committed to providing a comfortable environment for everyone to work.
The base pay for this position ranges between $70k-$90k (depending on location and experience). There is additionally a substantial equity component, not included in these figures. This information is provided per the New York City Human Rights Law.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Apply