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User Operations Associate Jobs (NOW HIRING)

Kumu Inc

User Operations Associate

User Operations Team Member We're looking for highly driven, people-oriented individuals to join our User Operations team. This role is at the frontlines of our community--working directly with users ...

Basic Capital

Operations Associate (User Support)

... or user operations role, handling both written and phone channels Exceptional written and verbal communication, with a talent for making complicated financial topics simple without being ...

Granules

Operations Associate

Chantilly, VA · On-site

Description: The Operations Associate plays a key role in ensuring the smooth and compliant ... Engage as a user in managing SAP in inventory control. * Develop skills and provide user support ...

Granules Pharmaceuticals

Operations Associate

Chantilly, VA · On-site

$50K - $65K/yr

Job Type Full-time Description The Operations Associate plays a key role in ensuring the smooth and ... Engage as a user in managing SAP in inventory control. * Develop skills and provide user support ...

Solomon Page

Operations Associate

Brooklyn, NY · On-site

$40/hr

... Associate to provide day-to-day operational and administrative support to program leads to ... Coordinate User Research Sessions * Support the coordination of user research sessions including ...

AlphaSights

Growth Operations Associate

New York, NY · On-site

$85K/yr

As a Growth Operations Associate, your core objective is to grow the number of active users across ... Analyze User Data : Use data to uncover growth opportunities, refine engagement strategies, and ...

AlphaSights

Growth Operations Associate

New York, NY

$85K/yr

As a Growth Operations Associate, your core objective is to grow the number of active users across ... Analyze User Data : Use data to uncover growth opportunities, refine engagement strategies, and ...

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User Operations Associate information

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How much do user operations associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for user operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.
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User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

User Operations Associate

Remote

Kumu Inc
Internet and IT • 1 - 10 employees
Learn more about Kumu Incexternal

Other

Re-posted 20 days ago

Job description

User Operations Team Member

We're looking for highly driven, people-oriented individuals to join our User Operations team. This role is at the frontlines of our community—working directly with users to understand behavior, build relationships, and identify opportunities to drive growth.

What you'll do:

  • Engage with users daily through in app hangouts, chats, or calls
  • Conduct surveys and gather insights to understand user needs and behavior
  • Build genuine relationships across a diverse user base
  • Spot opportunities for growth, retention, and monetization
  • Act as the voice of the user by sharing actionable insights with internal teams

What we're looking for:

  • Strong self-motivation and ownership mindset
  • High level of empathy and ability to connect with people from all backgrounds
  • Clear and logical communication skills (spoken and written, any language)
  • Observant and proactive—able to identify patterns and opportunities on the ground
  • Willingness to hustle and adapt in a fast-paced environment

Qualifications:

  • At least 21 years old
  • Open to fresh graduates or undergraduates with relevant experience
  • Must have a personal smartphone and laptop
  • Amenable to shifting schedules, including weekends and holidays
  • Tech savvy. Familiarity with Google Workspace and the Kumu app is a plus.
  • Willing to report to our Makati office at least once per quarter

Why this role matters: This role directly impacts how we grow. You'll be closest to our users—helping us understand what works, what doesn't, and where the next opportunity lies.

Apply