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User Operations Associate Jobs in Springville, AL

UAB Nova Rent

ADMINISTRATIVE ASSOCIATE

Birmingham, AL · On-site

$18.35 - $21.33/hr

This role will serve as a key operational partner for the Communications team, providing ... Manages team platforms, workflows, and technology systems, including user access, platform ...

Pwc

US Tech - AI Product Senior Associate

Birmingham, AL · Hybrid

$55K - $187K/yr

You will sit at the intersection of the business, user experience, and the technologies that solve ... This role offers an exceptional opportunity for personal growth in operational leadership and large ...

UAB NOVA RENT

ADMINISTRATIVE ASSOCIATE

Birmingham, AL · On-site

$18.35 - $21.33/hr

... operations in a fast-paced environment. Manages team platforms, workflows, and technology systems, including user access, platform administration, troubleshooting, scheduling, and workflow ...

Peraton

Customer Technical Specialist

Birmingham, AL · On-site

The primary duties are to provide IT related operational and project support for the Federal ... Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC ...

Peraton

Customer Technical Specialist

Birmingham, AL · On-site

The primary duties are to provide IT related operational and project support for the Federal ... Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC ...

Regions Bank

Computer Operator

Birmingham, AL · On-site

$46K - $57K/yr

At Regions, we believe associates deserve more than just a job. We believe in offering performance ... Responds to user requests and problems * Troubleshoots any malfunctions * Works under clearly ...

Regions Bank

Computer Operator

Vestavia Hills, AL · On-site

$46K - $57K/yr

At Regions, we believe associates deserve more than just a job. We believe in offering performance ... Responds to user requests and problems * Troubleshoots any malfunctions * Works under clearly ...

New

Regions Bank

Computer Operator - Mainframe

Birmingham, AL · On-site

$46K - $57K/yr

At Regions, we believe associates deserve more than just a job. We believe in offering performance ... Responds to user requests and problems * Troubleshoots any malfunctions * Works under clearly ...

New

Homes England

Senior Manager - Product

Birmingham, AL · Hybrid

$118K - $156K/yr

... Product Managers and Associate Product Managers, supporting and coaching them to build their ... delivery including user needs analysis, service design, prototyping, DevOps and continuous ...

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User Operations Associate information

See Springville, AL salary details

$10

$24

$49

How much do user operations associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for user operations associate in Springville, AL is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $28.17 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
User Operations Associate jobs near you
End User Computing (EUC) Engineer

End User Computing (EUC) Engineer

Regions Financial Corporation

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Regions Bank rating

8.1

Company rating: 8.1 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

51st of 148 rated banks

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.
Responsibilities
  • Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures
  • Designs and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions
  • Configures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments
  • Ensures proper image management, user profile management, and application delivery mechanisms
  • Designs and configures network connectivity between on-premises infrastructure and cloud serves, including network security measures, such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer
  • Optimizes desktop environments for performance, scalability, and user experience
  • Monitors and tunes resource allocation, load balancing, and network bandwidth to ensure optimal performance
  • Implements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies
  • Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss
  • Creates redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity
  • Assist with the set-up of monitoring tools and processes to proactively monitor desktop infrastructure
  • Identifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment
  • Creates design documentation, implementation guides, and operational procedures, policy documents and controls
  • Leads and coordinates with cross functional teams, to design and provide a timely resolution to all escalated issues related to the service. These cross functional teams include among others, support teams, agent owners, security and network teams and application SME's
  • Writes, tests, validates, and installs packages for software upgrades/patches
  • Provides support for incidents and problems escalated from our tier 1 and 2 support teams with a particular focus on PC hardware, operating systems, peripherals, and other issues

Requirements
  • Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions
  • Or High School Diploma/GED and eight (8) years designing and implementing desktop solutions
  • Experience in network design, including connectivity options, firewalls, VPNs, and load balancers

Preferences
  • Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.

Skills and Competencies
  • Ability to work with minimal supervision
  • Excellent customer service skills
  • Familiarity with identity and access management concepts
  • Knowledge of operating systems
  • Knowledge of security best practices, data encryption, access controls, and compliance requirements
  • Knowledge of systems automation tools including PowerShell, VB scripting, or Shell scripting
  • Knowledge of typical server applications and services, (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)
  • Knowledge of virtual desktop services
  • Strong analytical, problem-solving, and conceptual skills
  • Strong verbal and written communications skills
  • Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies

macOS & Jamf Pro Engineering Responsibilities
  • Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows.
  • Assist with Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager.
  • Apply and maintain macOS configuration baselines aligned with Bank security standards, CIS benchmarks, and MDM capabilities.
  • Create and maintain macOS packages, scripts, and automation to support software deployment, patching, and endpoint configuration.
  • Support integrations between Jamf Pro and enterprise systems such as identity providers, certificate services, and security platforms.
  • Participate in macOS version lifecycle activities including testing, validation, phased deployments, and user communications.
  • Leverage Jamf Pro APIs and built-in tooling to support reporting, remediation workflows, inventory accuracy, and configuration compliance.
  • Develop and maintain scripts (bash, zsh, or Python) to assist with Jamf automation, macOS compliance checks, and provisioning tasks.

macOS Platform Knowledge
  • Demonstrated working knowledge of macOS system behavior including permissions, FileVault, MDM concepts, and security features.
  • Experience using Apple Business Manager capabilities such as ADE and VPP for application deployment and device lifecycle support.
  • Support macOS identity and authentication integrations, including certificates, SSO, and modern authentication methods.
  • Stay current with Apple platform updates and new capabilities, contributing recommendations to improve reliability, security, and user experience.

Troubleshooting & Operational Support
  • Serve as an escalation resource for macOS and Jamf Pro issues requiring advanced troubleshooting beyond standard support queues.
  • Collaborate with security, infrastructure, and identity teams to support standardized macOS endpoint management across the Bank.
  • Contribute to engineering documentation including build procedures, configuration standards, deployment guides, and operational runbooks.

Preferred macOS / Jamf Experience
  • Jamf certification at the 200 or 300 level (or equivalent hands-on experience).
  • Experience supporting macOS devices in enterprise or regulated environments.
  • Familiarity with macOS security tooling such as Jamf Protect, EDR platforms, certificate services, and OS hardening practices.
  • Exposure to integrating macOS into environments with Windows-centric tooling (e.g., Intune Conditional Access, Microsoft Defender).

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL.
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$77,932.25 USD
Median:
$102,860.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Riverchase Operations Center
Location:
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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