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User Operations Associate Jobs in Springville, AL

General Informatics

Associate Engineer

Birmingham, AL · On-site

Perform basic Active Directory tasks (user management, password resets) * Escalate complex issues ... SharePoint basic operations * OneDrive file management * Standard business applications * Remote ...

UAB NOVA RENT

ADMINISTRATIVE ASSOCIATE

Birmingham, AL · On-site

$18.35 - $21.33/hr

... operations in a fast-paced environment. Manages team platforms, workflows, and technology systems, including user access, platform administration, troubleshooting, scheduling, and workflow ...

UAB NOVA RENT

BUSINESS SYSTEMS COORDINATOR

Birmingham, AL · On-site

$50K - $60K/yr

Helps translate user needs into basic system requirements. * Supports the documentation of ... Perform other duties as assigned Salary Range: $50,050 - $60,000 Qualifications Associates degree ...

HC3

IT Service Desk Analyst I

Birmingham, AL · On-site

Purpose The IT Service Desk Analyst I supports HC3 operations by providing front-line technical ... User Account and Access Support - Perform user account lifecycle tasks, including onboarding ...

New

Black Creek Integrated Systems

Be Seen First

Software Support Specialist

Irondale, AL · On-site

$55K - $65K/yr

Research, diagnose, and troubleshoot user-reported problems. * Document software support activities ... Associate or Bachelor's degree in Computer Science, Information Technology, or related field ...

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User Operations Associate information

See Springville, AL salary details

$10

$24

$49

How much do user operations associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for user operations associate in Springville, AL is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $28.17 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.
User Operations Associate jobs near you

Associate Engineer

General Informatics

Birmingham, AL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Associate Engineer (Level 1 Technical Support) provides first-line technical support for our clients' IT infrastructure, including hardware, software, and network systems. This role is responsible for responding to, documenting, and resolving technical issues while maintaining high customer satisfaction levels. Participate in after-hours on-call rotation is required. Work is preformed onsite.
Core Responsibilities
  • Provide first-level technical support via phone, email, and ticketing system
  • Diagnose and resolve common hardware, software, and network issues
  • Create and maintain detailed support tickets for all customer interactions
  • Setup and configure new workstations, laptops, and peripheral devices
  • Install and upgrade standard software applications and system updates
  • Perform basic Active Directory tasks (user management, password resets)
  • Escalate complex issues to Level 2/3 support when necessary
  • Maintain technical documentation of solutions and procedures
  • Demonstrates �Can Do, Will Do!� attitude
  • Other duties as assigned

Technical Requirements
Hardware Support
  • PC and laptop hardware troubleshooting
  • Printer and scanner configuration
  • Mobile device support (phones, tablets)

Software Support
  • Windows Desktop OS
  • Microsoft Office 365 suite including:
    • Outlook email and calendar management
    • Teams administration
    • SharePoint basic operations
    • OneDrive file management
  • Standard business applications
  • Remote support tools

Network Support
  • Basic LAN troubleshooting
  • Network connectivity issues
  • VPN client support
  • Wi-Fi connectivity

Required Qualifications
  • High school diploma or equivalent
  • 1+ year of technical support experience or help desk role
  • Strong customer service orientation
  • Excellent verbal and written communication skills
  • Ability to explain technical concepts to non-technical users
  • Experience with ticketing systems and remote support tools

Preferred Qualifications
  • Associate's degree in IT-related field
  • Technical certifications such as:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • Microsoft certifications
    • CCNA
  • MSP (Managed Service Provider) experience
  • Experience with Windows Server administration
  • Knowledge of IT security best practices

Success Metrics
  • Timesheets are accurate and submitted on time
  • Meet SLA requirements for different priority levels
  • Achieve customer satisfaction rating of 96% or higher
  • Maintain detailed ticket documentation
  • Documentation quality
  • Professional development progress

Travel
Travel to customer sites using your own vehicle. No overnight travel.
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment.
Must be able to perform extensive standing, driving, walking, and climbing; to lift up to 50 lbs. regularly; to manipulate up to 100 lbs. with assistance, to transport and stock assigned supplies and materials; to pick-up from vendors and deliver stock and materials to customers upon request, to wear personal protective equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height)

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