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User Operations Associate Jobs in Springville, AL

UAB NOVA RENT

USER ACCESS STACKS ASSOCIATE

Birmingham, AL · On-site

$15 - $24.40/hr

User Access Associates will aid in management of the library's public spaces and library collection ... operations, and of library collections. Prior demonstrated experience with physical inventory ...

CULLMAN REGIONAL

COMPUTER TECHNICIAN (12245)

Cullman, AL

$16 - $21.50/hr

Resolve internal user problems and ensure correct operation of personal computers. * Maintain parts ... Associate degree in computer science, information systems or related field required. Experience:

Black Creek Integrated Systems

Be Seen First

Software Implementation Analyst I

Irondale, AL · On-site

$50K - $69K/yr

This role assists with system deployments, troubleshooting, documentation, and user training. The ... Associate or Bachelor's degree in Computer Science, Information Technology, or related field ...

Jackson Energy

IT Support Specialist

Birmingham, AL · On-site

$26 - $32/hr

... user systems and software. * Additional duties as assigned. You'll be a great fit for this opportunity if you: * Have at least an associate degree in computer science, Information Technology, or a ...

Magna5

Tier 1 Systems Engineer - On Site

Birmingham, AL · On-site

Tier 1 Engineer, End User Support About the Role As a member of the Support Center team, a Tier 1 ... The Operations Engineer (Help Desk Technician) will work closely with the other staff members under ...

Magna5

Tier 1 Systems Engineer - On Site

Birmingham, AL · On-site

$60K - $68K/yr

Tier 1 Engineer, End User Support About the Role As a member of the Support Center team, a Tier 1 ... The Operations Engineer (Help Desk Technician) will work closely with the other staff members under ...

Magna5

Tier 1 Systems Engineer - On Site

Birmingham, AL · On-site

$60K - $68K/yr

Tier 1 Engineer, End User Support About the Role As a member of the Support Center team, a Tier 1 ... The Operations Engineer (Help Desk Technician) will work closely with the other staff members under ...

UAB NOVA RENT

RESEARCHER I

Birmingham, AL · On-site

... day-to-day operations of the laboratory, including ordering supplies, maintaining laboratory ... Hourly Range : $ 15.00- $ 19.66 Qualifications Qualifications Associate's degree in a related field ...

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How much do user operations associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for user operations associate in Springville, AL is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $28.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.
User Operations Associate jobs near you

USER ACCESS STACKS ASSOCIATE

UAB NOVA RENT

Birmingham, AL • On-site

$15 - $24.40/hr

Full-time

Posted 25 days ago

Job description

The University of Alabama at Birmingham (UAB) is seeking a USER ACCESS STACKS ASSOCIATE to support the role and function of the HUB Service Desks at either Sterne or Lister Hill Libraries. To assist in efficiently and effectively providing services to all library users, in person and virtually during library operating hours. User Access Associates will aid in management of the library's public spaces and library collection, with a specific focus on the display and distribution of physical collections, the compiling and analysis of data about current density levels, the development of growth projections, and the execution of projects to shift or relocate collections.
RESPONSIBILITIES:
  • Reporting to the HUB Desk supervisor this position works closely with the Remote Storage Supervisor, User Services Librarian and others to oversee library stack maintenance in order to improve collection usability.
  • Oversees stack inventories at both libraries, including shifting materials, collaborating with Collection Development Librarians to weed and coordinating transfers to off-site storage.
  • Staffs the HUB desk, providing effective customer service to all library users, assisting patrons with ready reference and directional questions and inquiries about the libraries' services and spaces; interprets library policies, handles specialized materials, and resolves problems as necessary.
  • Creates and manages patron records; monitor records for library materials to allow for circulation; processes guest accounts for community members using the library.
  • Leads shifts and directs Student Assistants as appropriate.
  • Actively engage in staff professional development opportunities.
  • Ensure library public spaces are clean and organized at all times; identifies and reports building and materials issues as appropriate.
  • Handles troubleshooting.
  • Refers emergency situations to appropriate personnel such as UAB Police, Facilities, supervisor, etc., and provides backup support if needed.
  • Perform other duties as assigned.

(Hourly Rate: $15.00 - $24.40)
Qualifications
Bachelor's degree in a related field required; two (2) years of related experience preferred. Work experience may substitute for education requirement.
Exhibit proficiency in Microsoft office products (Excel, Word, PowerPoint, Access, Outlook). Adept with technology, both common and specialized. A minimum of two (2) years' experience in a customer service role and a knowledge of library services, operations, and of library collections. Prior demonstrated experience with physical inventory processes (retrieval, shelving, shifting, stocking displays/shelves) in a process-driven work environment preferred.
UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

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