User Operations Associate Jobs in Springville, AL

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At Regions, the Wealth Management Client Solutions Team Leader provides advice, coaching and guidance to a team of associates who are responsible for advising and administering Wealth Management accounts, serving as a subject matter expert in a particular area or function. This role is focused on the execution of business unit strategic priorities and overseeing sound risk practices. The Team Leader may also carry a book of business and lead strategic projects.
Primary Responsibilities

• Leads a team within Client Solutions consisting of one or more of the following: Relationship Consultants, Trust Administrators, Analysts, or Specialists, providing ongoing guidance
• Understands unique, complex trust agreements and appropriately manages accounts in compliance with Region's capacity and legal and regulatory guidelines
• Completes and consults on the most complex transactions and serves as a subject matter expert to Wealth Management partners in the field
• Develops and maintains internal and external business relationships to enhance business unit goals and to build close partnerships
• Conducts annual Administrative and Compliance Reviews for an assigned book of accounts (for Private Wealth Management (PWM) and Institutional Services (IS) teams)
• Handles and/or oversees account annual tax coordination, fee set-up, disbursements, daily cash management, etc. (for PWM and IS teams)
• Assists team with responses to compliance and internal audit requests
• Serves as a backup to the team Supervisor as needed
• Ensures all accounts comply with applicable internal programs and procedures
• Coordinates administrative functions with attorneys, co-trustees, investment advisors, recordkeepers, and Certified Public Accountants
• Remains abreast with industry trends to ensure prudent administration and investment management
• Works closely with partners and team members to provide coaching, advice and training on systems, policies and procedures, regulatory requirements, and fiduciary areas of risk
• Completes & processes administrative documents for the department
• Exercises usual authority concerning staffing, performance evaluations, promotions, and terminations, in partnership with business leadership and Human Resources
• Facilitates new associate onboarding and training for team
• Ensures team performs duties in compliance with corporate Policies and Procedures and all applicable external regulations
• Monitors departmental compliance training
• Contributes to process improvement and oversees all areas of risk to the business and develops ways to mitigate risk
• Partners with the technology team to define business requirements and perform user acceptance testing for new Wealth Management technologies that enhance innovation
• May manage relationships with external clients, contra firms, and internal partners to coordinate client administration, account opening, closing or transfer activities
• May own client relationships on an assigned book of Wealth Management accounts
• May serve as a voting member in Working Groups and maintain various approval responsibilities
• May assist management with maintaining and developing desk procedures and tracking metrics
• May assist management with strategic planning as well as managing special projects

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements

• Bachelor's degree and six (6) years of business administration, operations, banking, wealth management, communications, risk management, or related experience
• OR High School Diploma and ten (10) years of business administration, operations, banking, wealth management, communications, risk management, or related experience

Preferences

• Juris Doctor (J.D.), however this position will not be authorized to practice law on behalf of Regions Bank
• Master of Business Administration (MBA)
• Experience in Trust Administration and Institutional/Retirement Services Administration
• Experience in Transactions including Generation-Skipping Transfer (GST), 65-day elections, LLCs and Partnerships, Decantings or Modifications, and 5/5 Powers
• Experience with Trust and Fiduciary principles
• Experience with Trust Accounting
• Familiarity with governing/applicable laws and regulations
• Professional designations and/or certifications

Skills and Competencies

• Excellent organizational skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and Trust related systems
• Strong analytical and problem-solving skills
• Strong attention to detail
• Strong relationship-building capabilities

Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$74,500.80 USD
Median:
$95,000.00 USD
Incentive Pay Plans:
This job may participate in an annual discretionary bonus plan.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Riverchase Complex North Building
Location:
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.