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User Operations Associate Jobs in Springville, AL

Church of the Highlands

Support Technician

Irondale, AL · On-site

Associate degree or equivalent in the field of electronics, communications, media, production ... Campus end-user service support using an on-call/always-available system of help for the operations ...

UAB NOVA RENT

Researcher Assistant (Temp)

Birmingham, AL · On-site

$18/hr

Support facility operations, including sanitation, equipment maintenance, and inventory management ... Associate's degree in a related field OR High School diploma or GED and two (2) years of related ...

Pwc

Senior Technical Product Owner

Birmingham, AL · On-site

$118K - $156K/yr

... exceptional user experiences. Focused on relationships, you are building meaningful client ... operations. As a Senior Associate, you will leverage your problem-solving skills and critical ...

UAB NOVA RENT

RESEARCHER

Birmingham, AL · On-site

$50K - $65K/yr

... Associate's degree in related field and four (4) years of related experience required or High ... Ability to work as a team and with a diverse group of people, and to supervise lab operations ...

UAB NOVA RENT

RESEARCHER

Birmingham, AL · On-site

The Researcher provides technical and operational support for a research laboratory focused on ... Associate's degree in related field and four (4) years of related experience required or High ...

UAB NOVA RENT

RESEARCHER

Birmingham, AL · On-site

$65K/yr

... Associate's degree in related field and four (4) years of related experience required or High ... Ability to work as a team and with a diverse group of people, and to supervise lab operations and ...

Huntington

Cybersecurity Engineer Senior

Birmingham, AL · On-site

$57K - $113K/yr

This will include user support, configuration maintenance and updates, and planning/implementing ... Associate's Degree or 4+ additional years of equivalent experience. Preferred Qualifications:

Huntington

Cybersecurity Engineer Senior

Hoover, AL

$57K - $113K/yr

This will include user support, configuration maintenance and updates, and planning/implementing ... Associate's Degree or 4+ additional years of equivalent experience. Preferred Qualifications:

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User Operations Associate information

See Springville, AL salary details

$10

$24

$49

How much do user operations associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for user operations associate in Springville, AL is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $28.17 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.
User Operations Associate jobs near you

Messaging Systems Engineer II

Encompass Health Corporation

Birmingham, AL • On-site

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Encompass Health rating

7.0

Company rating: 7.0 out of 10

Based on 423 frontline employees who took The Breakroom Quiz

414th of 891 rated healthcare providers

Job description


Join in on the heart-warming journey with a team that is a top leader in the rehabilitation industry
Encompass Health is the leader in inpatient rehabilitation industry, you'll feel the Encompass Health difference as soon as you join. We collaborate and provide high-quality, compassionate, individualized care for our patients, allowing us time to get to know them and help them achieve their goals during their rehabilitation journey.
Position Purpose
Messaging Systems Engineer II is a mid-level position responsible for the day-to-day upkeep of core company systems through monitoring performance metrics, maintaining servers and software, updating servers and software, supporting technical incidences and user management and/or developing end-user business solutions. Systems Engineer II will support the following functional areas: Messaging
The position requires communication with end users and other IT professionals, communication with vendors, adherence to standard guidelines and policies, and ad hoc troubleshooting.
RESPONSIBILITIES AND TASKS
  • Monitors performance metrics.
  • Maintains and updates servers and software.
  • Supports data and system needs of users and documents appropriately.
  • Supports technical incidents and user management.
  • Knows how to warehouse data, backup and recovery.
  • Configures databases.
  • Designs and implements business solutions.
  • Defines data and system requirements.
  • Performs ad hoc troubleshooting.
  • This position must sit at our Home Office in Birmingham, AL

Minimum Qualifications:
  • High school diploma or equivalent required.
  • Associate degree or Undergraduate degree preferred.
  • Minimum 4 years of experience.
  • Relevant Information Technology certifications preferred.
  • Familiarity with regulatory compliance, including HIPAA, Sarbanes-Oxley, Privacy and Security, PCI
  • Intermediate, demonstrated understanding in the following competency areas:
  • Troubleshooting abilities in multi-tier architecture
  • Manage and maintain site-related documentation
  • Produce progress, problem and status reports, as required by management
  • Manage service providers for prompt problem resolution
  • Incident Management, Change management and Problem Management
  • Hardware installation, configuration and maintenance
  • Software installation, configuration and maintenance
  • Performance monitoring and tuning
  • System backup and recovery methods
  • Disaster recovery processes
  • Group interaction and influence to accomplish tasks and solve technical problems
  • Small project management
  • Peer training
  • Capacity planning
  • Small-scale infrastructure design and implementation
  • Research and recommendation of solutions
  • Messaging Systems Engineer II requirements
    Experience in implementation, administration, and support of one or more of the following technologies:
  • Microsoft SQL Server 2019 or later to support enterprise applications
  • Microsoft M365 Exchange Online
  • Microsoft SharePoint 2019 or later and M365 SharePoint Online
  • Microsoft M365 Defender and Compliance
  • Microsoft Dynamics 365 CRM 9 or later
  • Microsoft Teams
  • Microsoft Power Platform and Dataverse
  • Microsoft InTune Endpoint Management
  • Microsoft Azure DevOps
  • Microsoft Active Directory and Entra
  • Microsoft Windows Operating Systems
  • ProofPoint Email Gateway and Archive Services
  • OpenText RightFax 10.6 or later
  • Video CMS to support large corporations (Panopto)
  • Scripting languages (PowerShell, Perl, Linux shell, etc.)

A little about us
We're confident you'll see the difference the moment you join our team. Working at Encompass Health means working with a growing national inpatient rehabilitation leader. We're proud of our career growth opportunities and how our team members work together for the greater good of our patients. We've been named one of the "World's Most Admired Companies" and a Fortune 100 Best Companies to Work For® Award, among others, which is pretty amazing.
Our benefits start day one
  • Affordable medical, dental and vision plans for full-time and part-time employees and their families.
  • Generous paid time off that accrues over time.
  • Tuition reimbursement and continuing education opportunities.
  • Company-matching 401(k) and employee stock purchase plans.
  • Flexible spending and health savings accounts.
  • A community of people who love what they do. Yes, we see that as a benefit.

About Us
The Encompass Health Way
We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.

What Encompass Health employees say

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About Encompass Health

Sourced by ZipRecruiter

Helping patients regain hope and independence, Encompass Health is a national leader in post-acute care. We operate rehabilitation hospitals in 36 states as well as Puerto Rico. Following the Encompass Way, we are driven by our core values: We proudly set the standard, lead with empathy, do what's right, focus on the positive, and remain stronger together.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

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