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User Operations Associate Jobs (NOW HIRING)

Serve Robotics

Field Operations Associate

Atlanta, GA · On-site

... user experience. Our team is agile, diverse, and driven. We believe that the best way to solve ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

Serve Robotics

Field Operations Associate

Atlanta, GA · On-site

$22/hr

... user experience. Our team is agile, diverse, and driven. We believe that the best way to solve ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

Whatnot

People Operations Associate

San Francisco, CA · On-site

$95K - $105K/yr

We're looking for a People Operations Associate to help shape and scale the employee experience at ... Are a Workday power user, comfortable processing transactions, running reports, troubleshooting ...

Modern Midstay

Guest Operations Associate

Denver, CO · On-site

Guest Operations Associate Full-time · Denver, CO (in-office) · Reports to Owner About Modern ... Heavy user of gSheet, gDoc, CRM, PMS, and other business software. * Organized under pressure. You ...

The Trevor Project

Data Operations Associate

$30 - $31/hr

Data Operations Associate Location: This role will be remote in the continental United States ... Administer and configure donor-facing technology platforms and internal CRM settings (e.g., user ...

Fortuna Health

Product Operations Associate

New York, NY · On-site

$90K/yr

Your main responsibilities as a product ops associate will include: * Process Operations - Ensure ... Identify patterns in user behavior across the full product to collaborate with engineering on ...

New

Jackpot

Operations Associate (Part-Time)

Columbus, OH · On-site

$18/hr

From the very beginning, we've focused on delivering a seamless, user-friendly experience that ... We're seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ...

Fortuna Health

Product Operations Associate

Manhattan, NY · On-site

$100/day

Your main responsibilities as a product ops associate will include: * Process Operations - Ensure ... Identify patterns in user behavior across the full product to collaborate with engineering on ...

New

Jackpot

Operations Associate (Part-Time)

Columbus, OH · On-site

$18/hr

From the very beginning, we've focused on delivering a seamless, user-friendly experience that ... We're seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ...

Roku

Ad Operations Associate

Boston, MA

$94K - $122K/yr

... user base. About the role Roku is seeking an Ad Operations Associate to join our growing ... Sponsorship team. In this role, you will help facilitate the launch and delivery of campaigns while ...

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User Operations Associate information

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$11

$26

$53

How much do user operations associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for user operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
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User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Customer Operations Associate

Ritual Capital

San Francisco, CA • On-site

Other

Posted 4 days ago

Job description

Customer Operations Associate

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft's venture arm), 8VC, Y Combinator, and Adverb Ventures.

The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.

We're a tight-knit team serving some of the world's largest enterprises

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our customers' go-to partner, helping them navigate the platform, manage research logistics, and unlock the full value of our tools. This is a high-impact role with tons of room for ownership, learning, and growth.

Qualifications

  • Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support

  • Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform

  • Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution

  • Contribute to product knowledge by building and maintaining help center content and improving internal documentation

  • Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team

  • Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

Qualifications

  • Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields

  • 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)

  • Excellent communication skills, with experience adapting communication to relevant audiences

  • A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership

  • Experience developing strong product expertise and/or technical expertise

  • Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Benefits

  • Daily collaboration with founders, shaping the core product vision.

  • Exposure to and collaboration with design and research leaders at top global brands.

  • Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.

Outset is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

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