User Operations Associate Jobs in Alabama (NOW HIRING)

Work Schedule

Environmental Conditions

Job Description

About us:
At Thermo Fisher’s PPD clinical research business, we’re using digital innovation, data science, and AI to reimagine how life-changing therapies reach patients. Our teams combine deep scientific expertise with advanced analytics, automation, and digital platforms to make research smarter, faster, and more connected.

You’ll join a culture that values experimentation, learning, and collaboration — where your ideas can help shape how we deliver life-saving solutions and improve global health outcomes. Whether you’re a data engineer, product manager, software developer, or AI scientist, you’ll find opportunities here to apply your skills to work that truly matters — improving global health outcomes.

About the Role:
Join our Digital Operations group as a Digital Operations Associate Tester and help us deliver reliable, high-quality digital solutions that support our operations.

This role focuses on a variety of testing methodologies and performing testing efforts for decentralized platforms and applications. It's an opportunity to build your technical expertise in a collaborative environment, where continuous learning, innovation, and quality are valued.

What You’ll Do:

• Reviews technical requirements and provides analysis on testing approach and content being deployed in the project.
• Attend design meetings to understand technology requirements to prepare for testing solutions.
• Leads test planning, documentation, test execution, error reporting, analysis, and error verification.
• Works collaboratively among Digital and business test groups to support quality and acceptance testing.
• Conducts regression testing as needed per control guidelines.
• Support existing business applications and end user training and documentation.
• Adheres to established software development life cycle methodology and internal controls governing Change Management

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience with technology testing that provides the knowledge, skills, and abilities to perform the job (comparable to 2-5 years).
• Clinical Trial experience (highly preferred)
• Working knowledge of JIRA, SDLC and AI platforms (ChatGPT)
• System testing experience with digital technology including eCOA (preferred)

Knowledge, Skills, and Abilities:

• Experience with system testing and writing test documentation (including script writing)
• Experience working with IT Developers in system enhancements and new functionalities.
• Confident initiative-taker
• Organized and Detail Oriented
• Excellent critical thinking skills
• Ability to quickly learn new concepts and software is necessary.
• Strong written and oral communication skills
• Ability to work independently as well as with a team to meet hard deadlines.
• Ability to organize and present information in clear and concise formats.
• In some cases, an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours. 
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. 
• May require as-needed travel (0-20%). 

Location: Remote US. Band 5. Relocation assistance is NOT provided.

*Must be legally authorized to work in the United States without sponsorship.
*Must be able to pass a comprehensive background check, which includes a drug screening.
 

The annual salary range estimated for this position in North Carolina is $60,000- $80,000 USD. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.