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User Operations Associate Jobs in Alabama (NOW HIRING)

Hemline

Sales Associate (Hemline Birmingham)

Birmingham, AL · On-site

$14 - $16.25/hr

The Sales Associate embodies Hemline's core values and commitment to customer-centric operations ... Familiarity with user functionality on various devices, such as desktops, mobiles, and tablets ...

UAB NOVA RENT

RESEARCHER ASSOCIATE

Birmingham, AL · On-site

$19.80/hr

Animals Rearing, Healthcare Facility Operations, responsibilities include implementing specialized ... Associate's degree in a related field and two (2) years of related experience OR High School ...

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$10

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$48

How much do user operations associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for user operations associate in Alabama is $23.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $27.45 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in Alabama?

For User Operations Associate jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in Alabama look for?

The top searched job categories for User Operations Associate jobs in Alabama are:

What cities in Alabama are hiring for User Operations Associate jobs?

Cities in Alabama with the most User Operations Associate job openings:

User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Alabama as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $49,478 per year, or $23.8 per hour.

Senior User Support Specialist

Hope Hull, AL • On-site

JYG Innovations
IT Services • 11 - 50 employees
Learn more about JYG Innovationsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Serve as the primary support resource for end-users of the Medical Readiness Decision Support System (MRDSS) and related applications.

  • Provide Tier I-III user support by troubleshooting system access issues, guiding users through application functions, and escalating unresolved problems to technical teams.

  • Assist in documenting, tracking, and resolving incidents through established ticketing systems in accordance with Service Level Agreements (SLAs).

Job description

Note: Legitimate correspondence for these positions will only come from @jyginnovations.com or from iSolved

About JYG Innovations

JYG Innovations (JYG) is a professional solutions and services company focused on providing innovative and exceptional service in the Defense, State/Local and Commercial sectors. With a primary focus on IT Solutions, Cyber Security, Research and Analysis, and Medical/Clinical Staffing, JYG continues to receive exceptional customer satisfaction surveys due to the outstanding technical expertise and performance of its employees and strategic partners.

As a member of JYG Innovations you will find that our team's collective passion, expertise and ideas contribute not only to a productive work environment, but a thriving and fulfilling employee culture. JYG places employees at the top of our core values as we believe our employees are the ultimate representation of our company and are crucial to our success and highly respected reputation. As a result, we place high priority on individual and team development, collaboration and a commitment to moving forward-together.

Job Title: Senior User Support Specialist

Location: Gunter AFB, AL

Employment: Full Time, Hybrid, Remote

Targeted Start Date:

Benefits:

JYG offers exceptional benefits, including Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, 401(k) and semi-monthly direct deposit.

Overview:

The Senior User Support Specialist will serve as the primary support resource for end-users of the Medical Readiness Decision Support System (MRDSS), helping ensure continued access to the application and operational usability.

The Senior User Support Specialist will work within an Agile development environment alongside software developers, system administrators, and database engineers to support system usability, issue resolution, and continuous improvement of these web-based tools.

Key Responsibilities:

  • Act as a senior-level point of contact for user support requests and technical issues related to MRDSS and related applications.
  • Provide Tier I-III user support, including troubleshooting system access issues, guiding users through application functions, and escalating unresolved problems to technical teams.
  • Assist in the documentation, tracking, and resolving incidents through established ticketing systems in alignment with Service Level Agreements (SLAs).
  • Collaborate with cross-functional teams during the Agile software development cycle to support system enhancements, user acceptance testing (UAT), and deployments.
  • Monitor user trends, identify recurring issues, and recommend solutions to improve system performance and user satisfaction.
  • Maintain comprehensive support documentation, including user guides, FAQs, knowledge base articles, and training materials.
  • Deliver end-user training and onboarding sessions as needed to enhance proficiency, facilitate processes and procedures, ensure data accuracy and policy compliance.
  • Ensure all support activities adhere to Air Force cybersecurity policies, privacy regulations, and information assurance requirements.

Required Qualifications:

  • Associate or bachelor's degree in a field complimentary to the duties to be performed
  • 3-5 years of experience providing MRDSS user or technical support in a healthcare, DoD, or enterprise environment.
  • 3-5 years of experience in force readiness reporting (DRRS, DCAPES) and familiarity with the Tableau dashboards generated by AFMED/A9.
  • In-depth knowledge of AF Medical Readiness policies (e.g. DAFI 41-106 and other relevant publications).
  • Strong familiarity with Windows-based operating environments.
  • Proven ability to provide clear, empathetic, and technically sound support to both technical and non-technical users.
  • Ability to obtain and maintain a DoD security clearance.
  • 3-5 years of experience as an MTF-level Medical Readiness officer/NCO/manager (MRM).

Preferred Qualifications:

  • MTF level medical logistics experience and/or 2-3 years air staff, MAJCOM or air component command experience in readiness, plans, logistics. or ops at a minimum.
  • Experience supporting Health IT applications within the military or federal healthcare space.
  • Understanding of Agile development methodologies and collaborative support practices.
  • Familiarity with web-based ticketing tools, such as JIRA, Remedy, ServiceNow.
  • Certifications such as CompTIA Security+, ITIL, or HDI Support Center Analyst.

JYG Innovations is committed to hiring and retaining a diverse workforce. JYG Innovations is an equal opportunity/affirmative action employer and does not discriminate on the basis of race, color, creed, sex, national origin, religion, age, disability, pregnancy or veteran status. We welcome the employment of women, minorities, veterans and individuals with disabilities in our workforce. If you are in need of special assistance, please contact our Human Resources Department. Interested parties may view our Affirmative Action Plan for Veterans and Individuals with Disabilities by contacting the Human Resources Department. JYG Innovations participates in E-Verify.

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