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User Operations Associate Jobs in New Britain, CT

FHR

MO416- Power Platform developer 64265

Hartford, CT · Remote

The position will manage efforts using Azure DevOps and collaborate with stakeholders to understand ... Create data models, user interfaces, workflows, and reports • The candidate will collaborate with ...

KeyBank

Healthcare Relationship Associate

Glastonbury, CT · On-site

$71K - $125K/yr

Location: 2510 Main Street, Glastonbury Connecticut Job Summary The Relationship Associate is ... user experiences. * An understanding of banking operations, financial principles, and market ...

marrakech

IT Specialist (FT)

Woodbridge, CT

... and resolve user, device, and application issues * Support connectivity and network operations ... Associate's degree in IT or related field or equivalent experience Why Join Marrakech? * Be part of ...

Bausch Advanced Technologies

IT Technician

Clinton, CT · On-site

$22 - $25/hr

You will support day-to-day IT operations, assist employees with technical issues, and help ... Troubleshoot and resolve basic IT problems in a timely manner * Assist with user account setup ...

BJ's Wholesale Club

DC Systems Analyst

Rocky Hill, CT · On-site

$58K - $74K/yr

This role ensures systems are fully functional during live operations, supports system enhancements ... The System Analyst serves as a subject matter expert for distribution systems, providing user ...

Marrakech, Inc.

IT Specialist (FT)

Woodbridge, CT · On-site

$19.06 - $19.57/hr

... and resolve user, device, and application issues * Support connectivity and network operations ... Associate's degree in IT or related field or equivalent experience Why Join Marrakech? * Be part of ...

ASCENSUS

Software Engineer

Hartford, CT · On-site

Associate Level (0-2 years experience /New Grads) * Mid Level (3-5 years experience) * Senior Level ... Translate user issues into clear, actionable tickets and improvements * Identify recurring patterns ...

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All JobsUser Operations Associate JobsUser Operations Associate Jobs in New Britain, CT

User Operations Associate information

See New Britain, CT salary details

$11

$25

$52

How much do user operations associate jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for user operations associate in New Britain, CT is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.95 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What job categories do people searching User Operations Associate jobs in New Britain, CT look for? The top searched job categories for User Operations Associate jobs in New Britain, CT are:
What cities near New Britain, CT are hiring for User Operations Associate jobs? Cities near New Britain, CT with the most User Operations Associate job openings:
User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in New Britain, CT as of July 2026, with employment types broken down into 94% Full Time, and 6% Temporary. Highlights an 74% In-person, 13% Hybrid, and 13% Remote job distribution, with an average salary of $53,993 per year, or $26 per hour.
Senior Technical Associate for Derivatives

Senior Technical Associate for Derivatives

SS&C

Windsor, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Senior Technical Associate for Derivatives (SS&C Technologies, Inc.; Windsor, CT): SS&C is a global leader in investment management software and outsourcing services for the financial services industry. Our clients include some of the largest Insurance Companies, Asset Managers, Agency Lenders, Commercial Mortgage Banking Firms, Banks and REITs in the world. This position is for a vital member of the Derivatives Professional Services Group, which provides consulting and client support services for SS&C Technologies' Debt & Derivatives (D&D) and Singularity applications. D&D is a comprehensive mid-to-back-office processing and accounting solution for all issued debt and derivative life-cycle events. Singularity is our new, next generation platform covering multiple asset classes. Clients include insurance companies, hedge funds, banks and corporate entities. It is the role of the Senior Technical Associate for Derivatives within the Professional Services Group to ensure a best-in-class user experience. Our clients' needs constantly evolve with new products, regulatory changes, and revised accounting standards. It is the role of the Professional Services Group to ensure that system functionality and user satisfaction remain consistently high. The ultimate task of the Professional Services Group is to be an advocate for the user while working as a liaison between clients and the D&D / Singularity development teams. This role supports the Client Services team with deployments, file load, database management and acts as a liaison with internal IT. Specific responsibilities include: Coordinate DevOps support for the derivatives client services team. Database management. Web\Application deployments. Technical proficiency to act as a liaison with internal IT resources. Review / understand the lifecycle events of common derivatives transactions in SS&C and Client applications as needed. Relationship management, influencing and negotiating skills. Drafting technical documentation. Work independently within an AGILE development methodology / contribute to project management. Proactively maintain a current understating of economics and markets. Scripting data as needed for dev-ops support. Post-deployment monitoring and alerting setup. Telecommuting permitted.

Minimum requirements: Bachelor's degree or foreign equivalent in Math, Computer Science or related discipline, plus 2 years of work experience in a related role with a FinTech company.

Must have: Strong knowledge of software development, database management and application deployments. Proficiency querying, analyzing, scripting, and managing data using MS SQL. Understand Singularity table structures for optimizing or trouble shooting trade load / automation. General proficiency with MS Windows, MS Office, Azure DevOps, SharePoint, SSMS, ServiceNow, Git, and Bloomberg. Understanding of systems integration and automation. Some experience with AGILE development methodology / project management. Strong communicator who can relate technical issues to non-technical staff. Some experience drafting technical documentation. Self-starter who can perform with limited supervision.

Apply onlineathttps://www.ssctech.com/about-us/careersorsend resume to:Tim Cobb, Talent Acquisition, SS&C Technologies, Inc.,tim.cobb@sscinc.com.Ref:00066962.An EOE.

#LI-DNI

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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