User Operations Associate Jobs in New Britain, CT

Who You Are

You are an early-career Salesforce architect within Accenture's Life Sciences Salesforce Business Group, building deep expertise at the intersection of Data Cloud, AI, and commercial transformation. You work on pharma, biotech, and MedTech programs where the technical stakes are high and the learning curve is steep. You contribute to architecture and solution design under the guidance of senior architects, own discrete technical workstreams, and grow quickly into independent delivery.

You are comfortable with data, curious about AI, and motivated by working on programs that matter - patient access, HCP engagement, commercial operations, and agentic automation at enterprise scale.

The Work

• Data Cloud architecture - support design and configuration of Data Cloud data models, data streams, identity resolution, and segmentation for Life Sciences use cases
• Agentforce & AI build - contribute to implementation of Agentforce agents and AI-powered workflows including Voice AI integrations across patient services and commercial programs
• Solution documentation - author and maintain solution design documents, data flow diagrams, and technical specifications across assigned workstreams
• Integration support - assist in designing and implementing integrations between Data Cloud, CRM (Salesforce LSC/Health Cloud), and external data sources (EHR, claims, third-party data)
• Requirements and workshops - translate client business requirements into user stories, acceptance criteria, and platform configuration decisions; participate in and support facilitation of design workshops
• Quality and testing - own technical test scenarios for assigned workstreams; support UAT, performance testing, and go-live readiness activities
• Practice contribution - contribute to accelerators, reusable assets, and point-of-view materials for the Life Sciences AI and Data Cloud practice

What You Need:

• Minimum of 2 years Salesforce delivery experience in a consulting or SI environment
• Minimum of 1 year of Data Cloud experience which includes working knowledge of data ingestion, identity resolution, segmentation, and activation patterns
• Minimum of one year of Agentforce hands-on experience or certification with Agentforce, Einstein, or equivalent AI tooling on the Salesforce platform
• CRM fundamentals - solid understanding of Sales Cloud, Service Cloud, Health Cloud, or Life Sciences Cloud
• Minimum of 1 year of experience with APIs, data modeling, and integration concepts; experience with REST/SOAP or MuleSoft a plus
• Minimum of 1 year of consulting (client-facing) experience
• Bachelor's degree in Computer Science, Engineering, or equivalent (minimum 12 years) work experience. If Associate's Degree, must have minimum 6 years work experience

Bonus Points:

• Experience in pharma, biotech, or MedTech commercial or patient services contexts
• Familiarity with Agentforce Voice or contact center AI architecture
• Experience with customer data platforms beyond Salesforce (Segment, Adobe, mParticle)
• Salesforce Data Cloud Consultant, Agentforce Specialist, Platform App Builder, or Health Cloud Accreditation
• Experience working across onshore/offshore distributed teams

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 08/20/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary RangeCalifornia $73,800 to $218,800Cleveland $68,300 to $175,000Colorado $73,800 to $189,000District of Columbia $78,500 to $201,300Illinois $68,300 to $189,000Maine $62,800 to $161,000Maryland $73,800 to $189,000Massachusetts $73,800 to $201,300Minnesota $73,800 to $189,000New York $68,300 to $218,800New Jersey $78,500 to $218,800Virginia $68,300 to $201,300Washington $80,200 to $201,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.