User Operations Associate Jobs in New Britain, CT

Anticipated End Date: 2026-08-31 Position Title: Technical Project Manager – Enterprise Applications & Analytics Platforms Job Description: Technical Project Manager – Enterprise Applications & Analytics Platforms

Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Manage multiple concurrent technical projects supporting enterprise applications, infrastructure, analytics platforms, reporting solutions, data integration, and operational technology initiatives. Apply enterprise project management methodology throughout initiation, planning, execution, testing, implementation, transition to operations, and project closeout. Develop project charters, communication plans, work plans, schedules, budgets, deployment strategies, testing plans, status reports, and project documentation. Lead project meetings while managing scope, risks, issues, dependencies, change requests, approvals, resource coordination, and project governance. Partner with business sponsors, architects, infrastructure teams, developers, vendors, and operations leaders to deliver technology solutions aligned with business objectives. Provide executive-level communication regarding project status, milestones, risks, financial impacts, implementation readiness, and project outcomes. Serve as the primary liaison between business operations and Information Technology for assigned projects. Facilitate discovery sessions, gather business and functional requirements, coordinate solution design activities, and obtain business approvals. Provide guidance for ServiceNow demand intake, project prioritization, governance processes, and implementation planning. Coordinate User Acceptance Testing (UAT), model office testing, implementation readiness, production validation, and operational transition. Coordinate technical activities supporting Tableau Server and SAS server environments hosted on Windows Server. Coordinate Tableau Server administration activities including site provisioning, user and role administration, Active Directory integration, authentication, licensing, content migration, performance monitoring, software upgrades, release coordination, and end-user documentation. Coordinate SAS administration activities including maintenance planning, configuration management, licensing renewals, quarterly hotfixes, software upgrades, production support, and scheduled maintenance windows. Partner with Infrastructure teams to coordinate Windows Server maintenance including operating system patching, server backups, virtual machine snapshots, disaster recovery planning, security remediation, and environment readiness. Partner with Identity and Access Management teams to coordinate Active Directory security groups, user provisioning, authentication, role-based access control, and governance. Support enterprise file integration initiatives involving authorization, eligibility, reporting, data warehouse loads, and application interfaces by coordinating activities across EDI, Client Data Services, Business Intelligence, Operations, vendors, and trading partners. Assist with business requirements documentation, testing coordination, implementation support, production validation, issue resolution, and post-implementation support for enterprise technology initiatives.

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 5 years project management experience in broad-based information systems, full life-cycle application development and/or building enterprise applications and/or data warehouse planning and development with 2 years spent working in a lead role on one or more projects; or any combination of education and experience which would provide an equivalent background.
• Requires experience in creating an effective team environment, building strong relationships, negotiation, solving problems and issues, resolving conflicts, managing resources in a matrix environment and communicating effectively at all levels of an organization.
• Requires experience working with project management tools, documentation tools, and reporting tools required.

• Project Management Professional (PMP) certification preferred.
• Experience managing enterprise technology projects supporting infrastructure, enterprise applications, analytics platforms, business intelligence, or data integration preferred.
• Working knowledge of Tableau Server administration including site management, permissions, licensing, performance monitoring, software upgrades, release coordination, and user support preferred.
• Working knowledge of SAS administration including environment maintenance, configuration management, hotfix coordination, licensing, upgrades, and production support preferred.
• Experience coordinating Windows Server maintenance, operating system patching, security remediation, virtual machine snapshots, backup planning, and disaster recovery activities preferred.
• Experience with Active Directory including authentication, security groups, user provisioning, and role-based access management preferred.
• Experience coordinating Infrastructure, Information Security, IAM, End User Services, vendors, managed service providers, and business teams preferred.
• Knowledge of enterprise reporting platforms, business intelligence, SQL, data warehouse concepts, ServiceNow, and ITIL production support processes preferred.

Job Level: Non-Management Exempt

Workshift:

Job Family: IFT > IT Project Mgmt

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.

Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Please visit the Contract Worker Community Page. Elevance Health is an Equal Opportunity Employer/Disability/Veterans.