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User Operations Associate Jobs in Lakewood, WA (NOW HIRING)

Stripe

Product Operations Manager

Seattle, WA · On-site

Aggregating user feedback We are a team-oriented group that collaborates closely with each other ... Lead end-to-end operational readiness and execution for priority product launches, establishing ...

New

Uw

DIRECTOR, WORKDAY OPERATIONS

Seattle, WA

The Director for Workday Operations (WO) reports to the Associate Vice President for Data ... user support or training. Position Responsibilities: Leadership, Vision, and Strategy (40%

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User Operations Associate information

See Lakewood, WA salary details

$12

$28

$57

How much do user operations associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for user operations associate in Lakewood, WA is $28.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $32.64 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.
User Operations Associate jobs near you

Product Operations Manager

Stripe

Seattle, WA • On-site

Full-time

Posted 3 days ago

New

Job description

Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Product Operations team supports Stripe's mission (to 'Increase the GDP of the Internet') by enabling efficient, user-centered product development at scale. We create, manage, and implement central programs across Stripe that optimize Product development and delivery.
The team drives critical, cross-functional initiatives and delivers strategic analyses, such as:
  • Defining launch processes and policy
  • Managing launch processes and execution within product orgs
  • Planning and alignment across Product, Go-to-Market, and Systems / Operations teams
  • Leading commercial execution for priority product launches
  • Aggregating user feedback

We are a team-oriented group that collaborates closely with each other and our cross-functional stakeholders. Together, we identify opportunities to design and scale repeatable processes, and we bring clarity and insight to address ambiguous and complex problems at the intersection of go-to-market and product.
What you'll do
Responsibilities
  • Lead end-to-end operational readiness and execution for priority product launches, establishing owners, milestones, decision forums, and launch plans.
  • Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, building agentic workflows, developing repeatable methodologies)
  • Build with a mindset of scale and flexibility for all internal and external stakeholders
  • Partner with Product teams to help them execute on important strategic initiatives or drive operational scale and efficiency
  • Build and communicate relevant operational metrics to leadership and partnering teams
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
  • 3+ years of experience in product operations, technical program management, project management, a product ownership role, management consulting or related discipline
  • Previously worked cross-functionally with product and technical teams
  • Must have proficiency with Google suite, especially Google Sheets and Google Slides
  • Experience with AI, automation, or workflow tools to drive operational efficiency
  • Problem solving and analysis experience (solving business problems - commercial, operational, financial) in a GTM org and/or Sales-oriented environment
  • A strong track record of delivering complex initiatives end-to-end with multiple stakeholders in a changing, ambiguous environment
  • Enthusiastic "roll up your sleeves" mentality
Preferred qualifications
  • Prior experience with payments, fintech, and/or high-growth technology companies
  • Experience working with and translating SQL and working with dashboards

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