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User Operations Associate Jobs in Lakewood, WA (NOW HIRING)

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Configure, troubleshoot, and support user access, applications, and services in a GCC High / Office ... Associate degree in Information Technology, Computer Science, or a related field preferred.

State of Washington

Management Analyst 4

Olympia, WA · On-site +1

$71K - $95K/yr

The Leave and Care Operations Team is a best-in-class customer support organization. In support of ... Option 2: Associate's degree in business administration, public administration, law, public health ...

State of Washington

Management Analyst 4

Olympia, WA · On-site

$71K - $95K/yr

Analyze operational data to identify trends, evaluate performance data, and develop clear ... Option 2: • Associate's degree in business administration, public administration, law, public ...

EPITEC

Client Support - Associate

Fife, WA · On-site

$29/hr

This position offers the opportunity to contribute to critical business operations while gaining ... End User Support Technician * Help Desk Analyst * Field Support Technician * Technical Support ...

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User Operations Associate information

See Lakewood, WA salary details

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$28

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How much do user operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for user operations associate in Lakewood, WA is $28.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $32.64 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.
User Operations Associate jobs near you

Associate Director of Information Systems - UW Medicine, Office of Medical Staff Affairs

University of Washington

Seattle, WA • On-site

Full-time

Re-posted 16 days ago

University Of Washington School Of Medicine rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

82nd of 628 rated colleges and universities

Job description

Job Description
UW Medicine's Office of Medical Staff Affairs has an outstanding opportunity for an Associate Director of Information Systems to join their team.
About this Opportunity
Reporting to the Senior Director of Medical Staff Affairs, the Associate Director of Information Systems leads the technology, data, and systems strategy supporting credentialing and privileging across UW Medicine.
This role oversees staff and related platforms that connect people, processes, and data across UW Medical Centers, Harborview Medical Center, Fred Hutchinson Cancer Center, UW Medicine Primary Care Clinics, and UW Husky Health. This is an opportunity to shape enterprise-grade information systems that strengthen compliance, improve the user experience, and support high-quality patient care in a mission-driven academic health system.
Key Responsibilities
Technology Strategy & Credentialing Systems Management (50%)
  • Develop and execute a technology strategy for credentialing and privileging systems, ensuring alignment with institutional priorities, compliance requirements, and operational efficiency goals.
  • Partner with University of Washington IT, Dean of Medicine IT, credentialing leaders, and vendors to implement enhancements, upgrades, integrations, and system changes with minimal disruption and strong adoption.
  • Build and maintain reporting tools, SQL queries, Power BI dashboards, system documentation, permissions, configurations, and user support resources that improve data visibility and decision-making.

Projects and Process Improvement Initiatives (20%)
  • Lead high-impact projects that modernize credentialing workflows, improve data governance, automate manual processes, and strengthen reporting and compliance operations.
  • Collaborate with senior leaders, credentialing quality, compliance, training, and external partners to plan, pilot, roll out, and evaluate office-wide improvements.
  • Identify opportunities to streamline processes and translate business needs into thoughtful system design, training updates, SOPs, and user-friendly tools.

Supervisory Responsibilities (20%)
  • Manage and develop staff, including Credentialing Data and Projects Specialists and data support staff, by setting priorities, aligning work with office goals, providing coaching, and supporting a collaborative team culture.

Compliance, Reporting, and Data Stewardship (5%)
  • Ensure credentialing systems supports compliance and reporting requirements for The Joint Commission (TJC), the National Committee for Quality Assurance (NCQA), URAC, the Accreditation Association for Ambulatory Health Care (AAAHC), the Centers for Medicare & Medicaid Services (CMS), and the Department of Health (DOH), and institutional requirements, including timely updates in response to regulatory or policy changes.
  • Partner with credentialing leadership to develop dashboards, audit-ready reports, and data analyses that surface trends, bottlenecks, quality concerns, and compliance gaps.
  • Oversee key data programs and ad hoc reporting needs, including Ongoing Professional Practice Evaluation (OPPE) data feeds and National Practitioner Data Bank (NPDB) continuous query re-enrollment processes.

Other Duties as Assigned (5%)
  • Perform additional duties and responsibilities as assigned to support Medical Staff Affairs and UW Medicine priorities.

Required Qualifications
To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Minimum Qualifications
  • Bachelor's degree in computer science, Information Technology, Information Management, or related field.
  • At least 5 years of experience in information management, or healthcare technology systems in healthcare or in medical staff services or a credentialing setting.

Additional Qualifications
  • Strong knowledge of credentialing and privileging regulations and their application within healthcare systems.
  • Proven ability to implement system updates, optimize workflows, and troubleshoot software related challenges.

Preferred Qualifications
  • Experience with process improvements or Lean concepts.
  • Experience with reporting systems such as Microsoft Access Database.
  • In-depth knowledge of the ASM MD-Staff software.
  • Proficiency in credentialing software systems and Microsoft Office Suite.
  • Demonstrated ability in identifying and resolving problems with software and data management systems.
  • Strong organizational and analytical skills, with the ability to manage multiple priorities.
  • Strong written and verbal communication skills.

About the Team
UW Medicine's programs encompass advanced medical diagnostics, treatment services, and clinical support for educating medical students, as well as postgraduate trainees. Additionally, UW Medicine maintains one of the largest university-based research programs in the U.S. and provides care to underserved and disadvantaged populations, supporting the economic vitality of UW Medicine's health system.
Compensation, Benefits and Position Details
Pay Range Minimum:
$132,000.00 annual
Pay Range Maximum:
$144,000.00 annual
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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