User Operations Associate Jobs in Minnesota (NOW HIRING)

Description

ESSENTIAL RESPONSIBILITES

Includes the following and other duties as may be assigned by management:

• Accept and process all customer facing transactions including but not limited to incoming/outgoing bank wires, incoming/outgoing ACH transactions, Mobile and Merchant Deposits, Canadian handling, Foreign Cash & Draft Orders, Chargebacks, NSF, Non Posts, Stop Payments, General Ledger entries and corrections, and ACH & Paper Returns.
• Have detailed data entry standards for one-self, as well as the ability to verify the data entries of others, including but not limited to customer account maintenance, block maintenance, OFAC, NOC and return entries.
• Troubleshoot and research both bank and customer related issues, as they arise, and utilize the proper resources for prompt resolution.
• Prepare and remit annual reports or bank information related, but not limited to, escheatment, ACH audit, tax documentation, regulatory audits and examinations.
• Understand and maintain employee access, including but not limited to, user access or controls on various banking systems, and password resets.
• Utilize bank resources as necessary to complete daily responsibilities, while maintaining regulatory requirements for customer privacy, dual control, and bank security.
• Filing and data retention, per regulatory standards.
• Account balancing skills to assist in daily and monthly balancing of ATM, internal bank accounts, and correspondent banks.
• Proficiency in Microsoft Office computer software, including Word documents and Excel spreadsheets. Proficiency in web browsers (Edge/Chrome), and the use of email with calendar/tasks to coordinate events and facilitate responsibilities. Proficiency in Adobe PDF, including the ability to create, edit, sign, and share files. Proficiency in the use of copy equipment and the production and maintenance of electronic files. Ability to understand and learn other software programs.
• Answer customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Maintains a professional manner, demonstrates team commitment, maintains a neat workstation, completes daily duties as assigned, allow for deviation from the expected as unforeseen issues arise.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice as assigned by management.

OTHER ESSENTIAL DUTIES

• Actively assists in achieving bank goals.

OTHER RESPONSIBILITIES

• Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA Patriot Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer.
• Informs supervisor of important matters which must be known to effectively manage department operations.
• Adheres to the values of the mission statement, which in turn will prove a base of shared values for everyone who works within the organization.
• Follows self-development and participates in educational programs to increase skills and knowledge in lending, policies, programs, and systems. Assists in daily dual-control functions.
• Develops and maintains good working knowledge of job responsibilities and procedures, which facilitates efficient performance of duties.
• Contributes to a favorable working climate within the organization through a friendly and cooperative attitude and exhibiting good teamwork skills. Willingly assists others as necessary to keep work current, meet deadlines and spread workload equally. Offers flexibility in covering vacations and other absences.
• Handles customers and outside contacts in a friendly, pleasant, professional manner, which enhances a favorable image of the organization.
• Refers customers to Personal Bankers, Lenders and Customer Service as needed.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is typical of an office and does not require exposure to difficult or hazardous conditions. The noise level in the work environment is usually quiet.

FULL-TIME BENEFITS

Health, Dental, H.S.A, and F.S.A

• Employer paid employee dental- starts the first of the month after employment date
• Employer pays 60% of medical premium. Employee pays 40% of medical premium- starts the first of the month after employment date
• HSA- monthly employer contributions corresponding to medical plan elected
• HSA- employee contribution optional
• FSA- Medical and Dependent care employee contribution optional

Life Insurance, Short Term Disability, Long Term Disability, Supplemental Insurance

• Employee Life Insurance Coverage of $50,000 paid by employer - eligible the 1st of the month after 30 days of employment
• Long Term Disability paid by employer- eligible first of the month after one year of employment
• Supplemental Life & AD&D options paid by Employee -eligible the 1st of the month after 30 days of employment, may require Evidence of Insurability for supplemental plans
• Supplemental Accident and Critical Illness plans paid by Employee-eligible the 1st of the month after 30 days of employment, Requires an application
• MN Paid Leave through Unum

401K

• Must be 21 years of age
• Entry date immediately after eligibility requirements are met
• Employer match after 1 year of service and 1,000 hours per year completed

Requirements

QUALIFICATIONS

• High school diploma or GED equivalent; some post-secondary education preferred.
• One year full time in partial/full administrative role; familiarity with basic financial functions preferred, banking experience highly preferred.
• Attention to detail, diligence, and self-motivation skills required to complete daily tasks in a timely and accurate fashion.
• The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
• The ability to utilize past experience as a tool for recognizing patterns and/or discrepancies, which may assist in the mitigation of risk that could result in customer or bank loss.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Language skills including but not limited to the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Mathematical and reasoning skills including but not limited to the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Reasoning ability include but not limited to ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic knowledge of bank services in order to actively assist in cross-selling products.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.