ZipRecruiter

Log In

1

User Operations Associate Jobs in Minnesota (NOW HIRING)

Minnesota Careers

DevOps Analyst - ITS2

Saint Paul, MN · On-site

$28.67 - $46.62/hr

Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE * FLSA Status : Nonexempt * ... user experiences. Education in Information Technology (IT) or an IT related field may substitute ...

Nucleus RadioPharma

Associate MSAT Engineer

Rochester, MN · On-site

$85K - $115K/yr

Author and review key technical and GMP documentation, including user requirement specifications ... Support manufacturing operations throughout the product lifecycle, providing technical expertise ...

Penske

Logistics Analyst

Maple Grove, MN · On-site

$23.61 - $30.10/hr

... user and customer point of contact for review of existing system solutions and feedback ... With operations in North America, South America, Europe and Asia, Penske and its associates help ...

Penske

Logistics Analyst

Maple Grove, MN

$23.61 - $30.10/hr

... user and customer point of contact for review of existing system solutions and feedback ... With operations in North America, South America, Europe and Asia, Penske and its associates help ...

Penske

Logistics Analyst

Minneapolis, MN

$23.61 - $30.10/hr

... user and customer point of contact for review of existing system solutions and feedback ... With operations in North America, South America, Europe and Asia, Penske and its associates help ...

Penske

Logistics Analyst

Minneapolis, MN

$23.61 - $30.10/hr

... user and customer point of contact for review of existing system solutions and feedback ... With operations in North America, South America, Europe and Asia, Penske and its associates help ...

Penske

Logistics Analyst

Minneapolis, MN · On-site

$23.61 - $30.10/hr

... user and customer point of contact for review of existing system solutions and feedback ... With operations in North America, South America, Europe and Asia, Penske and its associates help ...

next page

Showing results 1-20

All JobsUser Operations Associate JobsUser Operations Associate Jobs in Minnesota

User Operations Associate information

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What are popular job titles related to User Operations Associate jobs in Minnesota? For User Operations Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching User Operations Associate jobs in Minnesota look for? The top searched job categories for User Operations Associate jobs in Minnesota are:
User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Library Associate, Evening & Weekend Supervisor

Library Associate, Evening & Weekend Supervisor

Macalester College

Saint Paul, MN • On-site

$25.50 - $26.66/hr

Part-time

Posted 4 days ago

Job description

Overview
The Evening/Weekend supervisor leads overall library building operations and services during scheduled evening and weekend shifts. During those times, this position provides sole staff supervision of library public service operations, including student supervision, circulation, reserves, interlibrary loan, public computing, directional reference and reference referrals, customer safety, and building and collection security. This role serves as a part of the Access Services team and part of the larger Access, Instruction, & Research Services department.
This 0.60 position begins on August 24th and is a nine-month per year position that runs from late August to early May, with the opportunity to cover occasional special occasions such as graduation and reunion.
The weekly schedule during the academic year will be: Monday & Tuesday 4:30pm-11pm, Friday 4pm-8pm, Saturday 10:00am-8:00pm, Sunday 4:30pm to 11pm. There are no regular working hours during Fall/Spring Breaks, J-Term (mid-December to mid-January), and summer break, except to participate in possible short-term projects and strategic meetings held during those times.
About the Department:
Macalester's DeWitt Wallace Library staff create a learning environment that supports inquiry, discovery, creativity, and innovation. Committed to inclusive access, lifelong learning, user-centered services and collections, and meaningful campus partnerships, we foster curiosity, information literacy, and research skills in a welcoming environment. We value diverse ways of knowing, clear and honest communication, equity, collaboration, professional growth, staff wellbeing, and the shared goal of supporting a liberal arts education.
Responsibilities & Qualifications
Key Responsibilities:
  • Provides sole staff supervision of library public service operations-including circulation, ILL, and reference referrals- and student supervision, while ensuring customer safety, building security, and scheduled opening/closing procedures.
  • Serves as the first staff point of contact for the community, resolving complex borrower issues by interpreting library policy to foster an improved understanding of community stewardship for resources.
  • Ensures the efficient handling, re-shelving, and processing of library materials while assisting in the creation of timely statistical reports relating to collection and service use.
  • Provides secondary supervision, training, and professional mentorship for ~40 student employees to ensure consistent service desk staffing and daily operational excellence.
  • Periodically staff public service points, providing assistance and excellent service to faculty, staff, students, and community patrons needing help with library collections and services

Required qualifications:
  • Associate Degree
  • Customer service experience
  • Commitment to user-centered library services
  • Ability to work effectively in a collaborative team environment.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong organizational and analytical skills, commitment to accuracy, and attention to detail.
  • Demonstrated reliability and ability to prioritize and meet deadlines.
  • Demonstrated commitment to equity, inclusion, and diversity

Preferred qualifications:
  • Bachelor's degree.
  • Academic library experience.
  • Experience in training and overseeing student workers.

These are just some of the great benefits Macalester has to offer! To see our full benefits packages and options, please visit our Benefits Page.
Satisfactory completion of a criminal background check is a condition of employment.
Compensation:
$25.50-$26.66 Hourly
Benefits
Employees in this position are eligible for the following benefits:
  • Sick and Safe Time accruals in accordance with the City of Saint Paul's Sick and Safe Time Ordinance.
  • Access to the Employee Assistance Program (EAP) through Cigna.
  • The ability to make employee contributions to the College's retirement plan (no employer contribution, if applicable).
  • Access to the Athletics fitness facility, Wellness coaching, and participation in WHAM wellness activities.

To see our full benefits packages and options, please visit our Benefits Page
Satisfactory completion of a criminal background check is a condition of employment.
Application Guidelines
For best consideration, please submit your cover letter and resume through the Macalester Employment Opportunities webpage by August 7th. No applications will be received after this date.
Kim Price
Interim - Talent Acquisition Manager
price@macalester.edu
Macalester College does not discriminate on the grounds of sex, gender identity, race, color, national origin, age, religion, creed, disability, marital status, familial status, pregnancy, genetic information, membership or activity in a local human rights commission, veteran status, sexual orientation, status with regard to public assistance, or other categories protected by law. For additional information, see Macalester College's full Notice of Nondiscrimination.

Apply