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User Operations Associate Jobs in California (NOW HIRING)

INSPYR Solutions

Operations Associate IV

Menlo Park, CA · On-site

$46 - $66/hr

Title: Operations Associate Location: Remote (CA or NY locations preferred) Duration: 47W, 5D ... Participate in user acceptance testing for system enhancements or bug fixes, ensuring workflows are ...

Serve Robotics

Field Operations Associate

Anaheim, CA · On-site

$22/hr

... user experience. Our team is agile, diverse, and driven. We believe that the best way to solve ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

Roku

Ad Operations Associate

Santa Monica, CA

$94.50K - $122.85K/yr

... user base. About the role Roku is seeking an Ad Operations Associate to join our growing ... Sponsorship team. In this role, you will help facilitate the launch and delivery of campaigns while ...

Roku

Ad Operations Associate

Santa Monica, CA · On-site

$94.50K - $122.85K/yr

... user base. About the role Roku is seeking an Ad Operations Associate to join our growing ... Sponsorship team. In this role, you will help facilitate the launch and delivery of campaigns while ...

sweetgreen

IT Operations Associate

Los Angeles, CA · On-site

They are seeking an IT Operations Associate to support day-to-day operations of corporate IT ... Responsibilities : • Manage and coordinate User Identity & Access management across SaaS ...

Outset.ai

Customer Operations Associate

San Francisco, CA · On-site

$115K - $130K/yr

AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to ... Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and ...

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How much do user operations associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for user operations associate in California is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.
What are popular job titles related to User Operations Associate jobs in California? For User Operations Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching User Operations Associate jobs in California look for? The top searched job categories for User Operations Associate jobs in California are:
What cities in California are hiring for User Operations Associate jobs? Cities in California with the most User Operations Associate job openings:
User Operations Associate jobs near you
Operations Associate IV

Operations Associate IV

INSPYR Solutions

Menlo Park, CA • On-site

$46 - $66/hr

Full-time

Medical, Retirement

Posted 22 days ago

Job description

Title: Operations Associate
Location: Remote (CA or NY locations preferred)
Duration: 47W, 5D
Compensation: $46 - $66 hourly
Work Requirements: US Citizen, Green Card Holder, or Authorized to Work in the U.S.
We are seeking an experienced Operations Associate to support a high-impact people operations function within a fast-paced, enterprise environment. This role will focus on service delivery governance, complex case management, operational performance, vendor oversight, process improvement, and documentation across one or more functional areas.
Responsibilities
  • Manage complex operational cases and processes requiring strong judgment, advanced domain knowledge, and structured troubleshooting.
  • Support service delivery governance, operational monitoring, performance reviews, escalation management, and process improvements.
  • Partner with cross-functional stakeholders to resolve operational challenges while maintaining professionalism, discretion, and strong attention to detail.
  • Identify opportunities to improve workflows, reduce manual effort, and strengthen consistency through automation, tooling, standardization, or process redesign.
  • Develop, update, and maintain documentation, including SOPs, playbooks, process maps, and governance routines.
  • Support vendor or supplier oversight, including performance tracking, issue resolution, and recurring operational reviews.
  • Use data and reporting to identify service delivery trends, root causes, recurring issues, and improvement opportunities.
  • Participate in user acceptance testing for system enhancements or bug fixes, ensuring workflows are functional and ready for launch.
  • Support change management efforts by helping teams adopt new processes, tools, and operating procedures.
  • Adapt quickly to changing priorities and focus efforts where they will have the greatest operational impact.
Minimum Qualifications
  • 6+ years of experience supporting or overseeing service delivery functions such as onboarding, offboarding, payroll, learning, benefits, transfers, HR operations, or related business operations.
  • Experience with case management and HRIS administration.
  • Strong process design and documentation skills, including SOP development.
  • Advanced Excel or Google Sheets skills, including pivot tables, VLOOKUP, formulas, and reporting.
  • Demonstrated ability to manage competing priorities and execute effectively in ambiguous, fast-changing environments.
  • Proven experience performing root cause analysis and delivering measurable improvements related to quality, speed, cost, or employee experience.
  • Strong communication skills, with the ability to simplify complex topics and influence stakeholders across levels.
  • Experience working independently while supporting scalable operations strategy, planning, and execution.
  • Experience collaborating within a matrixed, cross-functional environment.
  • Track record of improving workflows and reducing manual effort through automation, tooling, standardization, or process redesign.
Preferred Qualifications
  • Experience supporting vendor or supplier performance oversight and governance routines.
  • Experience applying AI tools, automation, or workflow optimization in an operations environment.
  • Experience with knowledge management, case triage, quality monitoring, or reporting automation.
  • Knowledge of technology or software industry business models and core operational processes.
  • Bachelor's degree in business, operations, human resources, consulting, or equivalent experience.

Our Benefits Package Includes
  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • ...and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with applicable federal, state, and local laws governing nondiscrimination in employment.
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/ . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
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