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User Operations Associate Jobs in California (NOW HIRING)

Known

Product Operations

San Francisco, CA · On-site

They are seeking a world-class product thinker to own and enhance the user experience, working ... Associates. Founded in , the company is headquartered in New York, USA, with a team of 201-500 ...

jobr.pro

Finance and Operations Lead

San Francisco, CA · On-site

About the Role We're hiring a Finance and Operations Associate to help keep Squint's financial and ... user and pick up new tools quickly. * You're energized by variety -- one day is close support, the ...

Known

Product Operations

San Francisco, CA · On-site

$120K - $150K/yr

Known - Founding Product Operations * San Francisco, CA (in-person) * 120-150k + equity Known is a ... We are a product-led, user-obsessed company. You will work directly with the founders to maintain ...

Sieve, Inc.

Product Operations Lead

San Francisco, CA · On-site

Product Operations Lead As Product Operations Lead, you'll own the day-to-day execution and scaling ... Growth mindset: experience running or contributing to user acquisition, sourcing campaigns, or ...

Pragma

Business Operations Analyst

San Francisco, CA · On-site +1

About the Role We're looking for a Business Operations Associate or Analyst. This role reports to ... AI-first user and comfort with agentic workflows * Able to manage and maintain multiple projects ...

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How much do user operations associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for user operations associate in California is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.90 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are popular job titles related to User Operations Associate jobs in California?

For User Operations Associate jobs in California, the most frequently searched job titles are:

What job categories do people searching User Operations Associate jobs in California look for?

The top searched job categories for User Operations Associate jobs in California are:

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User Operations Associate jobs near you
Infographic showing various User Operations Associate job openings in California as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $53,874 per year, or $25.9 per hour.

Associate, Legal Transformation & Operations

Los Angeles, CA • On-site

Ares Management Corporation
Finance and Insurance • 1 - 5K employees
Learn more about Ares Management Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.
Job Description
About the Role
  • Ares is seeking an Associate, Legal Transformation & Operations to help drive strategic, operational and technology initiatives across the Legal Strategy and Innovation ("LSI") function.
  • Working closely with the Head of Legal Transformation & Operations, the Associate will own and advance discrete workstreams spanning operational transformation, workflow modernization, legal technology, data and analytics, AI enablement, vendor management and other department-wide initiatives.
  • The role is designed for a highly resourceful and analytical individual who combines structured problem solving with strong execution. The successful candidate will be comfortable taking ambiguous problems, developing a path forward, coordinating across stakeholders and driving work through implementation.
  • Success requires strong judgment, ownership, attention to detail, intellectual curiosity and the ability to learn new tools, systems and subject matter quickly.

Key Responsibilities
Transformation Execution & Project Management
  • Own and drive discrete workstreams within strategic and operational initiatives across LSI and the broader Legal department.
  • Develop and manage project plans, milestones, dependencies, risks, decisions and follow-up activities across multiple concurrent initiatives.
  • Structure ambiguous business problems, conduct analysis, synthesize findings and help develop practical recommendations and implementation approaches.
  • Prepare decision-ready presentations, briefing materials, executive updates, meeting materials and project documentation.
  • Coordinate stakeholders, working sessions, testing, training, change management and implementation activities to keep initiatives moving forward.
  • Identify execution risks and obstacles, escalate issues appropriately and drive issues through resolution.

Process, Data & Technology Enablement
  • Analyze existing workflows and operating processes and identify opportunities to simplify, standardize, automate, or redesign them.
  • Help design and implement scalable intake mechanisms, routing models, approval workflows, service delivery processes and other operational infrastructure.
  • Document processes, operating procedures, decision frameworks, templates and other reusable resources.
  • Collect, organize, validate and analyze data from internal systems, vendors and business processes.
  • Develop dashboards, KPI reporting, management analyses and executive-level insights that support decision-making and performance management.
  • Support data quality, data governance and reporting initiatives that improve the reliability and usability of Legal department information.
  • Support the implementation, testing, administration and adoption of legal technology and other enterprise platforms.
  • Identify practical opportunities to apply automation and generative AI to workflows, operational processes, analysis and knowledge-intensive work.
  • Develop user guides, training materials and adoption resources that help translate new tools and processes into sustained ways of working.

Department Operations & General Counsel Support
  • Support the General Counsel to build and maintain a scalable operating infrastructure for the Legal department, including onboarding materials, organizational charts, distribution lists, intranet content, departmental overview materials for investors, reference materials and other internal communications.
  • Coordinate department-wide meetings, offsites, training programs and other initiatives that support organizational alignment and employee experience.

Qualifications
Required Skills and Experience
  • 3-6 years of experience in management consulting, strategy or business operations, transformation, project or program management, technology implementation, legal operations, professional services, or a similarly rigorous operating environment.
  • Demonstrated ability to independently own workstreams and manage multiple projects and priorities simultaneously.
  • Strong analytical and structured problem-solving skills, including the ability to turn incomplete or ambiguous information into actionable recommendations.
  • Excellent written and verbal communication skills, with the ability to synthesize complex information into clear, decision-ready materials.
  • Strong proficiency in Microsoft Excel and PowerPoint.
  • Demonstrated fluency using generative AI tools to improve research, analysis, drafting, productivity, or workflow execution.
  • Strong organizational skills and attention to detail while maintaining focus on broader business objectives.
  • Ability to work independently, exercise sound judgment and operate effectively in a fast-paced environment with significant ambiguity.
  • Ability and willingness to independently learn new technologies, systems, business processes and subject matter quickly.
  • Proven track record of taking ownership, exercising initiative and following through on commitments.

Preferred Qualifications
  • Experience with technology-enabled transformation initiatives, including system implementations, workflow redesign, user adoption, training and change management.
  • Experience with program or project management tools and methodologies.
  • Experience with systems of record or operational platforms supporting data intake, workflow orchestration, process automation, or knowledge management.
  • Experience with data visualization, reporting, or automation tools such as Power BI, Power Automate, or similar platforms.
  • Experience supporting budgeting, forecasting, resource planning, vendor management, or financial analysis.
  • Experience using vibe-coding or generative AI coding tools.

Candidate Profile
  • Prior legal experience is helpful but not required. More important are intellectual curiosity, analytical ability, operational rigor, strong communication skills and a demonstrated ability to move from problem definition through execution.
  • The strongest candidates will be comfortable quickly shifting between ideation and execution: structuring an ambiguous problem, developing an analysis or recommendation and then doing the detailed work required to implement the solution successfully.

What Success Looks Like
  • Strategic and operational workstreams advance with increasing independence, strong organization and disciplined follow-through.
  • The Head of Legal Transformation & Operations gains meaningful leverage because the Associate can take ownership of execution and drive initiatives forward.
  • Analyses, presentations, reporting and project materials are consistently accurate, insightful, timely and decision-ready.
  • Processes and operating infrastructure become more standardized, scalable, measurable and efficient.
  • Technology, AI and workflow initiatives translate into practical improvements that are successfully implemented and adopted.
  • Stakeholders view the Associate as a resourceful, dependable, analytically strong partner who can solve problems and get things done.

Reporting Relationships
Compensation
The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.
$105,000-$130,000
The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.
Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.
There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

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