User Success Agent Jobs (NOW HIRING)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Agent Studio UX Designer (FTE / Hybrid) to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Duties and Responsibilities

The Agent Studio UX Designer will design intuitive and scalable experiences for the Tachyon Agent Marketplace, Agent Studio, use case management workflows, and operational experiences. The role will help make reusable tools, agents, MCPs, applications, and SDK-based capabilities easier to discover, understand, adopt, and operate across the enterprise.

Key Responsibilities

• Design user experiences for Tachyon Marketplace, agent discovery, reusable component browsing, use case onboarding, and agent lifecycle workflows.
• Create wireframes, prototypes, user journeys, information architecture, and interaction designs for business users, developers, product teams, and platform operators.
• Partner with Product Owners and engineering teams to simplify complex GenAI, Agentic AI, governance, and observability workflows.
• Conduct user research, feedback sessions, usability reviews, and design iterations.
• Define consistent design patterns for marketplace listings, component details, onboarding steps, operational views, and status indicators.
• Ensure designs follow enterprise accessibility, usability, and design system standards.
• Translate platform concepts into simple, clear experiences that support adoption and reduce support dependency.

Required Qualifications

• 6+ years of UX design experience for enterprise applications, developer tools, data platforms, workflow products, or SaaS platforms.
• 6+ years of Experience designing complex workflows for technical and non-technical users.
• 6+ years of Strong portfolio demonstrating research, prototyping, product thinking, and enterprise UX problem solving.
• 6+ years of Experience working closely with Product Owners, engineers, and stakeholders in Agile teams.
• Strong communication and facilitation skills.
• 6+ years of knowledge in Enterprise UX, interaction design, information architecture, design systems, prototyping, and user research.
• 6+ years of knowledge inFigma or equivalent design tools.
• 6+ years of knowledge inAccessibility standards and inclusive design practices.
• 6+ years of knowledge inConceptual understanding of GenAI, agents, marketplaces, reusable components, SDKs, and governance workflows.
• 6+ years of knowledge inAbility to simplify complex AI platform experiences into intuitive user journeys.

Preferred Qualifications

• Experience designing internal developer portals, marketplaces, platform consoles, AI/ML platforms, or workflow automation products.
• Experience in banking, financial services, or regulated enterprise environments.

Expected Outcomes

• Improved marketplace discoverability and usability.
• Simplified onboarding and use case management experiences.
• Reusable UX patterns that support scalable enterprise adoption.

#LI-NorthAmerica

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $96,800.00 - $145,200.00. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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