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User Operations Associate Jobs in Champaign, IL (NOW HIRING)

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Identify opportunities for process optimization, automation, and enhanced user experience across ...

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User Operations Associate information

See Champaign, IL salary details

$11

$26

$53

How much do user operations associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for user operations associate in Champaign, IL is $26.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $30.34 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What job categories do people searching User Operations Associate jobs in Champaign, IL look for? The top searched job categories for User Operations Associate jobs in Champaign, IL are:
iCard Programmer - Hybrid

iCard Programmer - Hybrid

University of Illinois

Urbana, IL • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Job description

iCard Programmer - Hybrid
AR-Office of Treasury Operations
Sponsorship for Work authorization is not available for this position.
Job Summary
Depending upon experience level, provide web application design, implementation, and support for the University of Illinois i-card Programs office. Help facilitate requirements gathering, design, code, and implement web applications and other user interfaces related to i-card Programs' operations. Provides assistance with basic database programming. Work in conjunction with other Development Group members to design project specifications and application layouts.Duties & Responsibilities
  • Help design and develop user interfaces for i-card applications that interact with an MS SQL Server DB backend, using ColdFusion, HTML5, CSS, JavaScript, and/or other tools as required, under the direction of the Coordinator of Enterprise Systems and in coordination with the Senior Web Application Programmer and other i-card Programs personnel.
  • Assist with gathering requirements, designing, coding, creating application layouts, and implementing web applications and other user interfaces related to i-card Programs' operations.
  • With help from the Senior Web Application Programmer, become familiar with existing i-card applications and systems to provide technical support and modifications.
  • In conjunction with other office staff, research best practices and suggest improvements for existing web applications.
  • Train with Development Group members to learn the department's best practices and programming, and accessibility standards.
  • Provide ongoing evaluation and adjustment of security practices for i-card interfaces in order to provide optimal protection for sensitive data.
  • Occasionally help at the ID Center with issuing and printing ID cards during Rush periods.
  • Attend training and information sharing sessions as appropriate (e.g., WebCon, Hadi monthly accessibility meetings, CF Admins meetings).
  • Monitor industry trends and recommend best practices for the system and application environments.
Minimum Qualifications
1. High school diploma or equivalent.2. Any one or any combination totaling two (2) years (24 months) from the following categories:a. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor's Degree (120 semester hours) equals three (3) years (36 months)b. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or a closely related field.
Preferred Qualifications
Preferred:
1. Familiarity with University of Illinois systems and services.
2. Experience working with ID card issuance systems and identity assurance models.
3. Experience with HTML5, CSS, ColdFusion, Python, C#, or MS SQL Server DB.
Knowledge, Skills and Abilities
  • 1. Excellent verbal and written communication skills to effectively interact with University and departmental officials/staff.
  • 2. Strong organizational skills and attention to detail.
  • 3. Excellent problem-solving skills to address difficult, complex issues.
  • 4. Strong interpersonal skills that reflect courtesy, diplomacy, and a collaborative approach to develop and maintain effective work relationships.
  • 5. Ability to work independently and to exercise good judgment and discretion in the performance of all work assignments.
  • 6. Ability to multitask and prioritize work accordingly to meet deadlines while staying on task with daily assignments.
Appointment Information
This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible. The budgeted salary range for the position is $65,000 - $75,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.
Sponsorship for Work authorization is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on July 16th, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jordan Anderson, jca4@uillinois.edu. For questions regarding the application process, please contact 217-333-2137.
At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.
Champaign-Urbana
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.
Requisition ID: 1037132
Job Category: Technical
Apply at: https://jobs.illinois.edu

University of Illinois logo

About University of Illinois

Sourced by ZipRecruiter

The University of Illinois, located in Urbana, Illinois, US, is a prominent entity in the higher education sector. Operating its official functions through its website uillinois.edu, the institution provides a range of educational programs and services. The University was founded in 1867 and has since grown dramatically both in size and reputation. Its core values are embodied in its mission to enhance the lives of its students and citizens in the state, nation, and world through leadership in learning, discovery, engagement, and economic development. The university boasts several notable achievements including producing Nobel laureates and Pulitzer prize winners. It is renowned for its research programs and is known for significant advancements across various fields including engineering, science, and humanities.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Urbana, IL, US

Year founded

1974

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